Dolly Steamboat The

RE: ID#: ***
To whom it may concern: We have called this customer regarding his experience on the Dolly Steamboat Our crew member did not understand our policy and did give this customer the incorrect information which I have apologized to the customer forWe
have offered a full refund for his ticketI believe he is satisfied with the outcome and we have re-iterated to our staff how to handle this in the future. Thank you,Jan J***Office Managerthe Dolly Steamboat***www.dollysteamboat.comwww.facebook.com/dollysteamboat

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

RE: ID#: ***
To whom it may concern: We have called this customer regarding his experience on the Dolly Steamboat Our crew member did not understand our policy and did give this customer the incorrect information which I have apologized to the customer forWe have offered a
full refund for his ticketI believe he is satisfied with the outcome and we have re-iterated to our staff how to handle this in the future. Thank you,Jan J***Office Managerthe Dolly Steamboat***www.dollysteamboat.comwww.facebook.com/dollysteamboat

RE: ID#: [redacted]

 To whom it may concern: We have called this customer regarding his experience on the Dolly Steamboat.  Our crew member did not understand our policy and did give this customer the incorrect information which I have apologized to the customer for. We...

have offered a full refund for his ticket. I believe he is satisfied with the outcome and we have re-iterated to our staff how to handle this in the future.    Thank you,Jan J[redacted]Office Managerthe Dolly Steamboat[redacted]www.dollysteamboat.comwww.facebook.com/dollysteamboat

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,