Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The statement that "customer chose a door to port shipment" to save on shipping cost is untrueIn fact the company charged me for a high rate shipment and booked the shipment for a lower rate service, without my knowledgeIt seems that the company made a higher profit from this transaction by doing so The company spend a lot of time detailing my dealings with ECU LineThis should never have happened because it was company's responsibility to deal withECU Line didn't work on my behalfThey worked/work on behalf f the shipping line, [redacted] , which they ownThey make a profit by charging for storage and demurrage chargesWhen an inexperienced shipper like myself deals with them they charge as much as they can I contacted the company on 10/*/for help in dealing with ECU LineThe company never offered me any helpThey sided with ECU Line and took their statements as factsECU Line made statements which the company took as factsThey never listened to my part of the story I asked ECU Line repeatedly to offload the shipment to a warehouse but they refusedI paid the two invoices that they sent me on time and the container was not released( See attachments) They used any delay tactics possible to charge me more I was the victim on this process not the culprit but, Express Cargo sided with ECU LineTheir position was morally wrong and financialy damaging to meI hold them responsible for all ECU Line charges [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, Ion Negoita
As stated previously, the shipment was to port onlyThe facts have already been debated and the shipping line's receiving agent has confirmed that the major factor that led to any obstacles was the fact the consignee did not receive authority from the local government to import his goodsThe minimum requirement is to have an official residence and this was not done Customer Service Express Cargo USA
Our management team has spoken at length with the sales associate, Tony DeRosa regarding this shipmentTo save on shipping cost, the customer chose a door to port shipmentThis means that his shipment will arrive at the destination port and service terminates thereNormally, there would be a
receiving agent in place to clear customs within the 3-day free period at port, pay the port charges, then deliver to the final delivery pointOn port shipments, the consignee acts as his own agent and is responsible for clearing customs himself and working with the agent to insure timely releaseThe shipping line's representative (ECU-Line) has exchanged many communications with the consignee to explain the procedure and to ask for necessary documentation to release the container to a customs broker, but ECU claims that the consignee has been resistant at every turn and has not provided information they've requested several timesWe have been in contact with the consignee as well and can corroborate that he has not been cooperative with the receiving agent
Our customer service team had interceded and made clear to the consignee that he must be more cooperative to this receiving agent as they are acting on his behalfThey have also recommended that he hire a customs broker to handle the remainder of this shipment since it would appear his inexperience has caused inordinate delay which lead to storage charges at the portOur office has explained this situation in a multitude of emails since early last week with ECU-line cc'd on all emails and to date, there is still resistance or objection from consignee with each reply
At this point, we have asked the shipping line about the cost to return the container to the US since the consignee has made it clear that he prefers to abandon the container, rather than pay the storage fees or provide the information that ECU-line is requestingWe have advised him that this would be the worst course of action he could take since ECU-line has financial recourse in his country and could pursue him legally for all outstanding debtOur recommendation, was simply met with more resistance and objections
We will continue to encourage the consignee to cooperate with ECU-line and to resolve all payment issues at destination port before the shipping line ships the container back to originIf that happens, the shipping line will seek all financially remedy possible against the consignee, since they have legal recourse at origin and destination
Customer Service
Express Cargo USA
?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business didn't provide any proof that the change from "bonded warehouse" shipment to "port only" shipment was done with my approval or knowledgeThe company charged me a higher fee for a lower quality service, making a higher profit in the process and causing me a big monetary loss as well as a lot of anguish and discomfort
The company states simply:"As stated previously, the shipment was to port only." That is not enoughThe company has to show proof that that was done at my request and that I paid a lower fee than initially quoted
So far the company has ignored all my request to provide such proofBy acting this way the company shows a total disrespect for a paying customer that has filled a legitimate complaint, as well as for this forum
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
This complaint is not a legitimate oneWe have tried repeatedly sending emails to the on file for the consignee and as of late, they keep bouncing backBelow is the information we've been trying to send for the past daysIt would be helpful if we get an alternate email that does not have a
Spanish domainCustomer has submitted email addresses with two different spellings which has complicated matters further
***
***
Your shipment information is below along with the delivery
contact in EuropePlease email or call them to coordinate final deliveryThey
are supposed to call you once customs is cleared in the UKDispatch
*** ** *** ***
*** *** ***
*** *** ***
*** ***
*** *** *** ***
*** ***
*** *** *** *** ***
*** ***
***
*** ***
*** *** ***
*** *** ***
*** *** *** ***
*** ***
***
*** *** ***
*** *** *** *** ***
*** *** ***
*** *** * ***
*** *** ***
*** ***
Please submit alternate email to ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The statement that "customer chose a door to port shipment" to save on shipping cost is untrue. In fact the company charged me for a high rate shipment and booked the shipment for a lower rate service, without my knowledge. It seems that the company made a higher profit from this transaction by doing so.
The company spend a lot of time detailing my dealings with ECU Line. This should never have happened because it was company's responsibility to deal with. ECU Line didn't work on my behalf. They worked/work on behalf f the shipping line, [redacted], which they own. They make a profit by charging for storage and demurrage charges. When an inexperienced shipper like myself deals with them they charge as much as they can.
I contacted the company on 10/*/14 for help in dealing with ECU Line. The company never offered me any help. They sided with ECU Line and took their statements as facts. ECU Line made false statements which the company took as facts. They never listened to my part of the story.
I asked ECU Line repeatedly to offload the shipment to a warehouse but they refused. I paid the two invoices that they sent me on time and the container was not released. ( See attachments) They used any delay tactics possible to charge me more.
I was the victim on this process not the culprit but, Express Cargo sided with ECU Line. Their position was morally wrong and financialy damaging to me. I hold them responsible for all ECU Line charges.
[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Ion Negoita
Express Cargo is the freight forwarder. As such, we are licensed to ship goods overseas. Because the goods involved destination delivery, we hired a shipping line which included a delivery agent overseas and delivered cargo to them in the US. If you submitted a claim and it was rejected, then the matter is closed. The freight forwarder is not a self insurer, therefore there is no liability for missing items according to our terms of service. This is an industry-wide standard that all freight forwarders abide by. However, we are trying to go around that system and offer you a solution on how you can work out some kind of settlement directly with the shipping line who is also acting on your behalf to convince the insurance company to offer a settlement as well. While it may seem burdensome to have to deal with them directly, it is the only method by which you will receive any kind of settlement since they are the responsible party. We have already opened the door and told Global Log that they will have to offer you settlement since the goods were lost in their care and they have agreed. Now you must contact them directly so that both parties can work out an equitable amount. It does not benefit you for Express Cargo to be involved in this settlement process considering, you must decide if their offer is equitable or not. We have explained the process needed and have given you their contact information. While we can monitor the situation, no other movement will occur unless you contact them directly. They are awaiting your email. Express Cargo USACutomer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I wrote a check of $4428 to Express Cargo USA - Billing department (a picture of the check is available upon request). This entails they are responsible. I pretend they'll negotiate the settlement internally with whoever has operated the shipment and inform me once agreement has been reached between the parts.
Sincerely,
[redacted]
As stated previously, the shipment was to port only. The facts have already been debated and the shipping line's receiving agent has confirmed that the major factor that led to any obstacles was the fact the consignee did not receive authority from the local government to import his goods. The minimum requirement is to have an official residence and this was not done.
Customer Service
Express Cargo USA
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Palletways found the remaining pallet with the remainder of the 11 tubs missing. I received all...
items today. Gernot Brinkmann from Globalog Group emailed me apologizing for the anxiety that the lost pallet caused me. I did not hear from Express Cargo USA during this entire mix up, however. If I ever have to move again, I will not be using Express Cargo USA. They work extremely unprofessionally and do not communicate with other departments well. I lost a lot of trust in them throughout this entire process. Globalog Group was very professional in handling all my my questions and issues.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Regardless of how the business owner wants to complicate this matter ultimately they had a responsibility to use my funds they decided upon to perform they're duty.It's prudent of them to have their Terms of Service agreement draft to protect them from any significant and unforeseeable circumstances such as this but their diligence would be best served sharing it with their client to sign and accept at the time of accepting their clients' payment and shipment and not 3 months after promising to deliver the clients' shipment.I still refuse to sign these retroactive terms offered by the owner to indemnify his company from a small portion of the losses I had to absorb due to they're inability to perform their duties.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Our management team has discussed the situation with our sales associate [redacted]. He explained that the final destination was outside the normal city limits for delivery. Because of this, the agent charged $250 additional. However, [redacted] recently emailed the customer and offered to...
reimburse him for the $250 amount disputed. We have not heard back to see how the reimbursement will be processed, but the offer remains open so this matter can be resolved. Thank you.
Customer Service
Express Cargo USA
This is not a valid complaint against Express Cargo as it is directly a customs issue overseas. UK Customs determined that the shipment in question would undergo an extensive examination upon arrival at port. It is not uncommon for this to occur on outbound shipments from Los Angeles, but once...
customs is involved, they have full authority to conduct as extensive an examination as they feel necessary. Our estimate to the customer included customs clearance, port charges and THC. All of these fees were paid for by Express Cargo. A customs examination is not included by any shipping company in the world because they are a random occurrence and can never be predetermined. We apologize that the customer is not satisfied with the answer, but we encouraged him to get a more detailed explanation from the shipping line since they would have received the exam notice and customs invoice for the entire container. Customer ServiceExpress Cargo
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The statement that "customer chose a door to port shipment" to save on shipping cost is untrueIn fact the company charged me for a high rate shipment and booked the shipment for a lower rate service, without my knowledgeIt seems that the company made a higher profit from this transaction by doing so The company spend a lot of time detailing my dealings with ECU LineThis should never have happened because it was company's responsibility to deal withECU Line didn't work on my behalfThey worked/work on behalf f the shipping line, [redacted] , which they ownThey make a profit by charging for storage and demurrage chargesWhen an inexperienced shipper like myself deals with them they charge as much as they can I contacted the company on 10/*/for help in dealing with ECU LineThe company never offered me any helpThey sided with ECU Line and took their statements as factsECU Line made statements which the company took as factsThey never listened to my part of the story I asked ECU Line repeatedly to offload the shipment to a warehouse but they refusedI paid the two invoices that they sent me on time and the container was not released( See attachments) They used any delay tactics possible to charge me more I was the victim on this process not the culprit but, Express Cargo sided with ECU LineTheir position was morally wrong and financialy damaging to meI hold them responsible for all ECU Line charges [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, Ion Negoita
As stated previously, the shipment was to port onlyThe facts have already been debated and the shipping line's receiving agent has confirmed that the major factor that led to any obstacles was the fact the consignee did not receive authority from the local government to import his goodsThe minimum requirement is to have an official residence and this was not done Customer Service Express Cargo USA
Our management team has spoken at length with the sales associate, Tony DeRosa regarding this shipmentTo save on shipping cost, the customer chose a door to port shipmentThis means that his shipment will arrive at the destination port and service terminates thereNormally, there would be a
receiving agent in place to clear customs within the 3-day free period at port, pay the port charges, then deliver to the final delivery pointOn port shipments, the consignee acts as his own agent and is responsible for clearing customs himself and working with the agent to insure timely releaseThe shipping line's representative (ECU-Line) has exchanged many communications with the consignee to explain the procedure and to ask for necessary documentation to release the container to a customs broker, but ECU claims that the consignee has been resistant at every turn and has not provided information they've requested several timesWe have been in contact with the consignee as well and can corroborate that he has not been cooperative with the receiving agent
Our customer service team had interceded and made clear to the consignee that he must be more cooperative to this receiving agent as they are acting on his behalfThey have also recommended that he hire a customs broker to handle the remainder of this shipment since it would appear his inexperience has caused inordinate delay which lead to storage charges at the portOur office has explained this situation in a multitude of emails since early last week with ECU-line cc'd on all emails and to date, there is still resistance or objection from consignee with each reply
At this point, we have asked the shipping line about the cost to return the container to the US since the consignee has made it clear that he prefers to abandon the container, rather than pay the storage fees or provide the information that ECU-line is requestingWe have advised him that this would be the worst course of action he could take since ECU-line has financial recourse in his country and could pursue him legally for all outstanding debtOur recommendation, was simply met with more resistance and objections
We will continue to encourage the consignee to cooperate with ECU-line and to resolve all payment issues at destination port before the shipping line ships the container back to originIf that happens, the shipping line will seek all financially remedy possible against the consignee, since they have legal recourse at origin and destination
Customer Service
Express Cargo USA
?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business didn't provide any proof that the change from "bonded warehouse" shipment to "port only" shipment was done with my approval or knowledgeThe company charged me a higher fee for a lower quality service, making a higher profit in the process and causing me a big monetary loss as well as a lot of anguish and discomfort
The company states simply:"As stated previously, the shipment was to port only." That is not enoughThe company has to show proof that that was done at my request and that I paid a lower fee than initially quoted
So far the company has ignored all my request to provide such proofBy acting this way the company shows a total disrespect for a paying customer that has filled a legitimate complaint, as well as for this forum
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
This complaint is not a legitimate oneWe have tried repeatedly sending emails to the on file for the consignee and as of late, they keep bouncing backBelow is the information we've been trying to send for the past daysIt would be helpful if we get an alternate email that does not have a
Spanish domainCustomer has submitted email addresses with two different spellings which has complicated matters further
***
***
Your shipment information is below along with the delivery
contact in EuropePlease email or call them to coordinate final deliveryThey
are supposed to call you once customs is cleared in the UKDispatch
*** ** *** ***
*** *** ***
*** *** ***
*** ***
*** *** *** ***
*** ***
*** *** *** *** ***
*** ***
***
*** ***
*** *** ***
*** *** ***
*** *** *** ***
*** ***
***
*** *** ***
*** *** *** *** ***
*** *** ***
*** *** * ***
*** *** ***
*** ***
Please submit alternate email to ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The statement that "customer chose a door to port shipment" to save on shipping cost is untrue. In fact the company charged me for a high rate shipment and booked the shipment for a lower rate service, without my knowledge. It seems that the company made a higher profit from this transaction by doing so.
The company spend a lot of time detailing my dealings with ECU Line. This should never have happened because it was company's responsibility to deal with. ECU Line didn't work on my behalf. They worked/work on behalf f the shipping line, [redacted], which they own. They make a profit by charging for storage and demurrage charges. When an inexperienced shipper like myself deals with them they charge as much as they can.
I contacted the company on 10/*/14 for help in dealing with ECU Line. The company never offered me any help. They sided with ECU Line and took their statements as facts. ECU Line made false statements which the company took as facts. They never listened to my part of the story.
I asked ECU Line repeatedly to offload the shipment to a warehouse but they refused. I paid the two invoices that they sent me on time and the container was not released. ( See attachments) They used any delay tactics possible to charge me more.
I was the victim on this process not the culprit but, Express Cargo sided with ECU Line. Their position was morally wrong and financialy damaging to me. I hold them responsible for all ECU Line charges.
[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Ion Negoita
Express Cargo is the freight forwarder. As such, we are licensed to ship goods overseas. Because the goods involved destination delivery, we hired a shipping line which included a delivery agent overseas and delivered cargo to them in the US. If you submitted a claim and it was rejected, then the matter is closed. The freight forwarder is not a self insurer, therefore there is no liability for missing items according to our terms of service. This is an industry-wide standard that all freight forwarders abide by. However, we are trying to go around that system and offer you a solution on how you can work out some kind of settlement directly with the shipping line who is also acting on your behalf to convince the insurance company to offer a settlement as well. While it may seem burdensome to have to deal with them directly, it is the only method by which you will receive any kind of settlement since they are the responsible party. We have already opened the door and told Global Log that they will have to offer you settlement since the goods were lost in their care and they have agreed. Now you must contact them directly so that both parties can work out an equitable amount. It does not benefit you for Express Cargo to be involved in this settlement process considering, you must decide if their offer is equitable or not. We have explained the process needed and have given you their contact information. While we can monitor the situation, no other movement will occur unless you contact them directly. They are awaiting your email. Express Cargo USACutomer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I wrote a check of $4428 to Express Cargo USA - Billing department (a picture of the check is available upon request). This entails they are responsible. I pretend they'll negotiate the settlement internally with whoever has operated the shipment and inform me once agreement has been reached between the parts.
Sincerely,
[redacted]
As stated previously, the shipment was to port only. The facts have already been debated and the shipping line's receiving agent has confirmed that the major factor that led to any obstacles was the fact the consignee did not receive authority from the local government to import his goods. The minimum requirement is to have an official residence and this was not done.
Customer Service
Express Cargo USA
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Palletways found the remaining pallet with the remainder of the 11 tubs missing. I received all...
items today. Gernot Brinkmann from Globalog Group emailed me apologizing for the anxiety that the lost pallet caused me. I did not hear from Express Cargo USA during this entire mix up, however. If I ever have to move again, I will not be using Express Cargo USA. They work extremely unprofessionally and do not communicate with other departments well. I lost a lot of trust in them throughout this entire process. Globalog Group was very professional in handling all my my questions and issues.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Regardless of how the business owner wants to complicate this matter ultimately they had a responsibility to use my funds they decided upon to perform they're duty.It's prudent of them to have their Terms of Service agreement draft to protect them from any significant and unforeseeable circumstances such as this but their diligence would be best served sharing it with their client to sign and accept at the time of accepting their clients' payment and shipment and not 3 months after promising to deliver the clients' shipment.I still refuse to sign these retroactive terms offered by the owner to indemnify his company from a small portion of the losses I had to absorb due to they're inability to perform their duties.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Our management team has discussed the situation with our sales associate [redacted]. He explained that the final destination was outside the normal city limits for delivery. Because of this, the agent charged $250 additional. However, [redacted] recently emailed the customer and offered to...
reimburse him for the $250 amount disputed. We have not heard back to see how the reimbursement will be processed, but the offer remains open so this matter can be resolved. Thank you.
Customer Service
Express Cargo USA
This is not a valid complaint against Express Cargo as it is directly a customs issue overseas. UK Customs determined that the shipment in question would undergo an extensive examination upon arrival at port. It is not uncommon for this to occur on outbound shipments from Los Angeles, but once...
customs is involved, they have full authority to conduct as extensive an examination as they feel necessary. Our estimate to the customer included customs clearance, port charges and THC. All of these fees were paid for by Express Cargo. A customs examination is not included by any shipping company in the world because they are a random occurrence and can never be predetermined. We apologize that the customer is not satisfied with the answer, but we encouraged him to get a more detailed explanation from the shipping line since they would have received the exam notice and customs invoice for the entire container. Customer ServiceExpress Cargo