Made an appointment for a 1-3 on Sunday (their preference not mine) and then they cancelled at 1PM after we had spent the morning getting everything ready for them. "This Lady" did ask for an appointment as soon as possible and was told they were really busy so it would have to be on a Sunday. My family and I spent Sunday morning making sure all four rooms were ready so that they could come and do their job, small furniture moved out the way, hampers and computers and cords all out of the way. as well as places found to put all this stuff.
I was never told that they would cancel if they could not reach me before 1PM. They called around 12:30 (not 12:05 as the owner is now stating) I was in target and did not get reception. I called them back at exactly 1PM - thinking they were just letting me know they were on their way and instead they tell me they are not coming.
This was not a case of no-one being home as there were people at home ready and waiting for the carpet company.
This business obviously did not care about their customer or they would have came and done the job as we were ready and waiting - they couldn't be bothered, it was too much trouble to drive 'all the way here from Deerfield Beach.
To me this is a case of miscommunication, however a trust worthy business would have come and done the job as scheduled.
Made an appointment for a 1-3 on Sunday (their preference not mine) and then they cancelled at 1PM after we had spent the morning getting everything ready for them. "This Lady" did ask for an appointment as soon as possible and was told they were really busy so it would have to be on a Sunday. My family and I spent Sunday morning making sure all four rooms were ready so that they could come and do their job, small furniture moved out the way, hampers and computers and cords all out of the way. as well as places found to put all this stuff.
I was never told that they would cancel if they could not reach me before 1PM. They called around 12:30 (not 12:05 as the owner is now stating) I was in target and did not get reception. I called them back at exactly 1PM - thinking they were just letting me know they were on their way and instead they tell me they are not coming.
This was not a case of no-one being home as there were people at home ready and waiting for the carpet company.
This business obviously did not care about their customer or they would have came and done the job as we were ready and waiting - they couldn't be bothered, it was too much trouble to drive 'all the way here from Deerfield Beach.
To me this is a case of miscommunication, however a trust worthy business would have come and done the job as scheduled.