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Good Afternoon, After reviewing the complaint, he said complaint is not accurate At the time of purchase the Hyundai Tucson had programs to choose from One being $in Retail Bonus Cash in lieu of special low interest financing The other option was to receive 0.9% up to months, and that is what the customer choose to do Typically if choosing the Retail Bonus Cash, the customers interest rate would be much higher than 0.9% for months as this is a subsidized rate through Hyundai Motor Finance In terms of the "Savings Tag" not "coupon for additional savings" that was found in the glove box, would of been the customers total savings if not choosing the low APR option This was all explained to the customer at time of purchase We cannot offer a customer both $in rebates and low interest financing, otherwise Hyundai Motor America would charge us back $once they saw that the customer choose the low APR option I hope this clarifies the pricing for the consumer.Thank You, Alex ***General ManagerLuther Bloomington Hyundai

Initial Business Response / [redacted] (1000, 8, 2015/12/15) */ Received response from Luther Bloomington Hyundai via uploaded attachments -- includes copy of payment receipt, check to Ally Financial dated 11/16, copy of FedEx delivery confirmation showing delivery 11/ Text of accompanying response letter reads as follows: " [redacted] came into the dealership Saturday Nov14thShe expressed concerns regarding her first payment on her recent auto loanWe collected the first payment at the dealership a couple weeks prior to her coming in Unfortunately, we do not have office staff available on Saturdays, so we were unable to check the status of her paymentShe became very agitatedWe did ask her to leave when she began to raise her voice and swear on out show floor First thing Monday morning, we did see that the check had not been issued to Ally to cover her first paymentWe issued a check in the amount of $for her first monthly paymentThat check was sent over night to Ally We emailed her the receipt for the cash she gave to the dealership in the amount of $She did not receive a receipt originallyIt was offered to her, but she declined As a dealership, we do not normally collect the first payment from the customerHowever, it was necessary in this case because of how long it took to get final approval on her loan It took a couple months to get the loan finalized because the income MrsLee stated on her credit application was not supported by the documentation she provided us The check was delivered to Ally on Tuesday, Nov17th and signed for by AllyIt cleared our bank account on Wednesday, Nov20th."

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would be OK to delete the complaint/review if that is possible

Received call and folle-mail from GM Lenny [redacted] Explained that the dealership "made the 2nd payment to the correct lender on 8/24/Our employee sent a copy of the check to [redacted] ." Adds that the customer commented about the dealership on Facebook, and that "our employee that made the mistake replied directly to him on Facebook and apologized on behalf of the store."

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I would be OK to delete the complaint/review if that is possible.

Reached GM Lenny [redacted] by phone (7/13). Mr [redacted] indicates he attempted to contact Ms [redacted] on or about 7/2 and again on 7/7 to discuss this matter, but has not received a return call to date. He invites Ms [redacted] to contact him at ###-###-####.

Initial Business Response /* (1000, 8, 2015/12/15) */
Received response from Luther Bloomington Hyundai via uploaded attachments -- includes copy of payment receipt, check to Ally Financial dated 11/16, copy of FedEx delivery confirmation showing delivery 11/17.
Text of accompanying response...

letter reads as follows:
"[redacted] came into the dealership Saturday Nov. 14th. She expressed concerns regarding her first payment on her recent auto loan. We collected the first payment at the dealership a couple weeks prior to her coming in.
Unfortunately, we do not have office staff available on Saturdays, so we were unable to check the status of her payment. She became very agitated. We did ask her to leave when she began to raise her voice and swear on out show floor.
First thing Monday morning, we did see that the check had not been issued to Ally to cover her first payment. We issued a check in the amount of $408.74 for her first monthly payment. That check was sent over night to Ally.
We emailed her the receipt for the cash she gave to the dealership in the amount of $390. She did not receive a receipt originally. It was offered to her, but she declined.
As a dealership, we do not normally collect the first payment from the customer. However, it was necessary in this case because of how long it took to get final approval on her loan.
It took a couple months to get the loan finalized because the income Mrs. Lee stated on her credit application was not supported by the documentation she provided us.
The check was delivered to Ally on Tuesday, Nov. 17th and signed for by Ally. It cleared our bank account on Wednesday, Nov. 20th."

Received call and follow-up e-mail from GM Lenny [redacted]. Explained that the dealership "made the 2nd payment to the correct lender on 8/24/2016. Our employee sent a copy of the check to [redacted]." Adds that the customer commented about the dealership on Facebook, and that "our employee that made...

the mistake replied directly to him on Facebook and apologized on behalf of the store."

I have personally met with [redacted] and discussed this situation.  We offered her $4000 for her vehicle because based on market and book values less the accident on car fax that was the amount that we came up with for a purchase price.  Once a vehicle is purchased from a customer we have to...

send the vehicle to our service department and recondition the vehicle.  The $4000 was an offer that [redacted] accepted on her own behalf, no one can force a person into doing anything they do not agree with.  It is our option to market the vehicle at retail price if we see fit.  Since we have had her car, we have priced it down $1000 from the original asking price.  Just because we have a price on a vehicle doesn’t mean that’s what we’re going to sell it for. Thanks, Alex [redacted]General ManagerLuther Bloomington Hyundai

Good Afternoon, After reviewing the complaint, he said complaint is not accurate.  At the time of purchase the 2018 Hyundai Tucson had 2 programs to choose from.  One being $2500 in Retail Bonus Cash in lieu of special low interest financing.  The other option was to receive 0.9%...

up to 60 months, and that is what the customer choose to do.  Typically if choosing the Retail Bonus Cash, the customers interest rate would be much higher than 0.9% for 60 months as this is a subsidized rate through Hyundai Motor Finance.  In terms of the "Savings Tag" not "coupon for additional savings" that was found in the glove box, would of been the customers total savings if not choosing the low APR option.  This was all explained to the customer at time of purchase.  We cannot offer a customer both $2500 in rebates and low interest financing, otherwise Hyundai Motor America would charge us back $2500 once they saw that the customer choose the low APR option.  I hope this clarifies the pricing for the consumer.Thank You, Alex [redacted]General ManagerLuther Bloomington Hyundai