Domains By Proxy

Dear Revdex.com, Thank you for you messageWe have reviewed this matter and our records indicate that Ms [redacted] has gained access to her DBP customer account and canceled private registration for [redacted] since this complaint was filed Ms [redacted] will now want to work with [redacted] Billing Department at [redacted] for assistance with her refund request Also, we have noted the inconvenience Ms [redacted] incurred while attempting to retrieve / reset her login information and we will look for ways to improve that process We now consider this matter resolvedPlease let us know if we can be of further assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
these are the same company, why do I have to contact a separate division? They should be able to resolve it completely & not pass the buck?
Regards,
*** ***

Dear Revdex.com,
Thank you for your message
It appears that Ms*** has been misinformed, as we (Domains By Proxy) and *** are different companies*** is an affiliate of ours and offers our private registration service to their customersAlso, all sales and billing of our private registration service are handled by ***
That said, all we can recommend is that Ms*** contact ***'s Billing Department at *** for assistance with her refund request, as *** is where Ms*** purchased our private registration service and *** is who has the ability to offer a refund
Please let us know if we can be of further assistance

I want my privacy and life back. Norgaard.com has been hacking me over two months! Got into my phone's and laptops. This is ridiculous and this person or people shouldn't be allowed to scam or highjack people especially if they have a felony

Dear Revdex.com,
Thank you for you message. We have reviewed this matter and our records indicate that Ms. [redacted] has gained access to her DBP customer account and canceled private registration for [redacted] since this complaint was filed.
Ms. [redacted] will now want to...

work with [redacted] Billing Department at [redacted] for assistance with her refund request.
Also, we have noted the inconvenience Ms. [redacted] incurred while attempting to retrieve / reset her login information and we will look for ways to improve that process.
We now consider this matter resolved. Please let us know if we can be of further assistance.

Thank you for your message.   We have reviewed Mr. [redacted]'s complaint and our records indicate that Mr. [redacted]'s Email Update Request was processed earlier this morning.Mr. [redacted] now has the ability retrieve the necessary login information to gain access to the account so he can manage the email...

forwarding settings for the privately listed email address, [redacted].  As courtesy, we have included instructions below for Mr. [redacted] to retrieve the account login information and to manage the email forwarding settings for [redacted]. We now consider this matter resolved.  If Mr. [redacted] requires further assistance, he may contact us at [redacted] and we will be happy to assist him.###################################?Retrieve Cr Instructions 1. Go to [redacted] and click the “Log In” button. 2. Click the “Forgot your login information?” link. 3. Select the “Retrieve Cr” process. 4. Enter the following information in the display fields: domain name registered in your DBP account & security code. Click “OK”. Your DBP Cr will then be sent to the email address associated with your DBP account. Please be sure to check your bulk/spam email folder, as this email is auto-generated by our system. Reset Password Instructions You must know your DBP Cr in order to reset your DBP account password. (If you do not know the Cr, please follow the Retrieve Cr instructions, above.) 1. Go to [redacted] and click on the “Log In” button 2. Click the “Forgot your login information?” link 3. Select the “Reset Password” process button on the bottom left of the module 4. Enter the following information in the display fields: Cr or user id, DBP account email address, and the security code 5. Click “OK” Further password reset instructions will be sent to the email address associated with your DBP account. Please be sure to check the bulk/spam folder, as this email is auto-generated by our system.####################################To Manage/Update Email Forwarding Settings for Individual Domain Names1.Go to DomainsByProxy.com, and log in to your account.  2.From Private Domains, select the domain name you want to update the email forwarding preference for. 3.Click the 'Set email preferences' icon located to the right of the domain name. 4.Select one of the following: ?Use default account setting — For this domain name, DBP uses the email forwarding preference you selected on the Default Email Preference page. Forward all email — DBP forwards all email messages for this domain name to the email address you enter below. Filter for spam and forward — DBP filters out spam and forwards your remaining email messages for this domain name to the email address you enter below. Do not forward any email — DBP does not forward any email messages to you for this domain name.5.In the Forwarding Email field, enter the email address you want DBP to forward this domain name's email to. 6.Click OK. 7.Click OK.

We are in receipt of your complaint from Ms. [redacted]. Please be advised that Domains By Proxy (“DBP”) provides a private registration service that allows customers of our affiliate registrars to register domain names without listing their contact information in the public WHOIS database. Since DBP is...

listed as the registrant of the domain name, it may appear that DBP operates or has an interest in the domain name or website. That is not the case; DBP is neither a domain name registrar, nor a hosting provider and has no control over website content. However, we do have a process in place for individuals to file a claim against domain names utilizing our private registration service and we recommend that Ms. [redacted] file a claim against [redacted] so we can investigate the issue. Ms. [redacted] can file a claim via the online form, accessible by clicking the File A Claim button on the homepage of DomainsByProxy.com. Once we receive Mr. [redacted]'s claim we will investigate the issue and respond to her with options to possibly resolve the issue and/or provide any recommendations that she can pursue to resolve the issue.

Dear Revdex.com,
Thank you for your message. We have reviewed this matter and our records indicate that Ms. [redacted] has gained access to her DBP customer account and canceled private registration for [redacted].com and [redacted].info since this complaint was filed.
We now...

consider this matter resolved. Please let us know if we can be of further assistance.

Dear [redacted],
We received notice of a consumer complaint filed against Domains By Proxy (“DBP”) regarding [redacted]. DBP provides a private registration service that allows its customers to register domain names without listing their contact information in the public WHOIS database....

Since DBP is listed as the registrant of the domain name, it may appear that DBP operates or has an interest in the domain name or website. That is not the case; DBP is neither a domain name registrar, nor a hosting provider and has no control over website content. Therefore, as the complaint is actually against our customer, we request that you withdraw the current complaint and file a new one against [redacted].
As Domains By Proxy does not have the ability to remove content from any website for which we provide our proxy service, you will need to contact the hosting provider. Generally the operators of the DNS name servers and the hosting providers are the same. For your convenience, we have listed the hosting provider below:

[redacted], Inc.

abuse@[redacted].com

In addition to contacting the hosting provider, you may send your complaint directly to the customer at: [redacted]@domainsbyproxy.com. Unfortunately, we cannot guarantee the customer will reply, but this is yet another option for you to pursue.

Very truly yours,

Lisa V.

Domains By Proxy, LLC

Dear [redacted] The reason why [redacted] is unable to retrieve the necessary DBP customer account login directly is because he is not the individual listed on the account. Also, we are not responsible for any miscommunication between the account holder and Mr. [redacted] with regards to relaying of login information. In addition, the account holder has not contacted us with an issue of them not being able to gain access to the account. All we can recommend is Mr. [redacted] work with the account holder directly to receive the necessary login information gain access to the account so privacy can be cancelled. If account holder is unable to gain access to their account while working with Mr. [redacted], we recommend that Mr. [redacted] advises the account holder to contact us directly for assistance with gaining access to the account.

INDEED, your email did NOT come through, regardless of lack of bounce, as you have so graciously indicated. I think you would agree that it is important for BOTH of us to understand why an e mail from such a reputable company did go through as intended. My spam is cleanly out daily, so it was not there. But then, when filing a complaint through your website, you do NOT give any info as to what should be added to Contacts to avoid rejection, which is why I check spam daily. Also, you did not give any suggestions on follow up if a response was not received in the time frame indicated by your website....which is something the vast majority of businesses, who take complaints seriously, do.
Please rest assured, that your cavalier attitude does not relieve you, FanFiction or host of said mentioned website of any responsibility.
I need to know exactly who is the host of this website, if I have or have not contacted the right people, you should state such. Copyright and Trademark violations should not be taken so lightly, as you response indicates you have.

Dear Revdex.com,

Thank you for your message. We have reviewed this matter and our records indicate that Mr. [redacted] has gained access to his DBP customer account and canceled private registration for his domain name since this complaint was filed.

We now consider...

this matter resolved. Please let us know if we can be of further assistance.

Dear [redacted],

Thank you for your message regarding Revdex.com Complaint #[redacted].

Since receiving Mr. [redacted]’s complaint, we have received an Email Update Request from Mr. [redacted] to update the email address listed on his DBP customer account. Mr. [redacted]'s Email Update...

Request was successfully completed today, May 7, 2014.

Mr. [redacted] can now retrieve the necessary login information through our online tool to gain access to the account so private registration can be cancelled and begin the transfer process with [redacted]

As Mr. [redacted] now has the ability to gain access to the DBP customer account, we now consider this matter resolved.

sent you the incorrect website name....the following is the correct website.  I got absolutely NO services from Avangate, ordered a $14 repair kit, yet was charged $36.95.  I spent 22 hours on phone with reimage.com for 3 days and 3 hrs total on hold.  The process was to take approximately 4 hrs, when, actually it took a total of 27 hrs.  I could not use my pc all that time.  They also installed more viruses, therefore, after wasting $136.95 for MORE trouble and have since had to purchase a new laptop.  ReimageRepair is still installed on my ruined pc and cannot be removed.  What kind of service is this for honest Americans

Mr. [redacted],
Our Abuse department is reviewing the domain name and any supporting documentation you submitted. Depending on the results of their investigation, private registration services may be cancelled.
Regards,
Lisa V.
Office of the General Manager
Domains By Proxy, LLC

Thank you for your message.   We have reviewed Mr. [redacted]'s complaint and our records indicate that Mr. [redacted]'s Email Update Request was processed earlier this morning.Mr. [redacted] now has the ability retrieve the necessary login information to gain access to the account so he can manage...

the email forwarding settings for the privately listed email address, [redacted].  As courtesy, we have included instructions below for Mr. [redacted] to retrieve the account login information and to manage the email forwarding settings for [redacted]. We now consider this matter resolved.  If Mr. [redacted] requires further assistance, he may contact us at [redacted] and we will be happy to assist him.###################################?Retrieve Cr Instructions 1. Go to [redacted] and click the “Log In” button. 2. Click the “Forgot your login information?” link. 3. Select the “Retrieve Cr” process. 4. Enter the following information in the display fields: domain name registered in your DBP account & security code. Click “OK”. Your DBP Cr will then be sent to the email address associated with your DBP account. Please be sure to check your bulk/spam email folder, as this email is auto-generated by our system. Reset Password Instructions You must know your DBP Cr in order to reset your DBP account password. (If you do not know the Cr, please follow the Retrieve Cr instructions, above.) 1. Go to [redacted] and click on the “Log In” button 2. Click the “Forgot your login information?” link 3. Select the “Reset Password” process button on the bottom left of the module 4. Enter the following information in the display fields: Cr or user id, DBP account email address, and the security code 5. Click “OK” Further password reset instructions will be sent to the email address associated with your DBP account. Please be sure to check the bulk/spam folder, as this email is auto-generated by our system.####################################To Manage/Update Email Forwarding Settings for Individual Domain Names1.Go to DomainsByProxy.com, and log in to your account.  2.From Private Domains, select the domain name you want to update the email forwarding preference for. 3.Click the 'Set email preferences' icon located to the right of the domain name. 4.Select one of the following: ?Use default account setting — For this domain name, DBP uses the email forwarding preference you selected on the Default Email Preference page. Forward all email — DBP forwards all email messages for this domain name to the email address you enter below. Filter for spam and forward — DBP filters out spam and forwards your remaining email messages for this domain name to the email address you enter below. Do not forward any email — DBP does not forward any email messages to you for this domain name.5.In the Forwarding Email field, enter the email address you want DBP to forward this domain name's email to. 6.Click OK. 7.Click OK.

Hello [redacted]
You may contact the customer by sending email to [redacted] All emails sent to the public address are forwarded to the customer, according to their wishes. Alternatively, you may wish to contact the hosting provider for the website, who can affect website content. As a courtesy, we have provided the hosting provider below:

Finally,

should you still desire our customer’s identity, we will require a properly

served subpoena. You may view our subpoena policies here:

https://www.domainsbyproxy.com/policy/Subpoena.aspx
Hope this helps.

Dear Dispute Resolution Consultant,

We are in receipt of your complaint from Mr. [redacted]

We have reviewed the complaint and it appears that the complaint was filed incorrectly against Domains By Proxy, LLC when it should have been filed against [redacted].COM. Therefore,...

ask that this complaint be removed from our record and filed against the correct party, [redacted].COM.

DBP, which is owned by GoDaddy founder [redacted], can not offer domain privacy services that negate their responsibility for managing unsolicited, unwanted, unwelcome abuse from domains owners who violate DBP's TOU!
The fact that "[redacted]" (domain) is a private registration does not absolve DBP of their responsibility when their customer fails to abide by DBP's TOU!  If "[redacted]" has listed DBP as their administrative and technical contact,
it is then incumbent on DBP to either notify the customer or rescind the domain!
*. [redacted]

Dear [redacted],

We have reviewed this matter and our records indicate that [redacted]’s Email Update Request was successfully completed on April 2, 2014.

Our policies require documentation from requestors to ensure that we are providing access to the correct...

party.

Mr. [redacted] can now retrieve the necessary login information through our online tool to gain access to the account, cancel our private registration service and begin the transfer process with GoDaddy.

Since Mr. [redacted] now has the ability to gain access to the DBP customer account, we now consider this matter resolved.