Domeni Company

This issue has long been resolvedThe wrong product was sent to the customerThe customer emailed us to notify that the wrong product was sent and they'd like correct productShortly after, the requested a refund insteadThe new product was already sent, so we needed to wait to have the product returned in order to process a refundAfter the product was returned, it exceeded the amount of time that our return policy lastsThis caused some confusion which delayed the refund from being processed for a few daysHowever, we worked with the customer to get their refund processed immediatelyThe customer had told us he tried to retract the complaint

*** *** purchased a watch from our website on the 5th of FebruaryWe created a shipping label that day and sent the item out the following
34) border-bottom-width: 1px; border-bottom-style: dashed; border-bottom-">Monday via *** ***'s selected shipping method (standard shipping)We received an email notifying us that he had not received his item yet which we responded to the day afterAny email prior to that may have been replied via the shipping confirmation email he had received which gets bounceThe customer is upset about the time it has taken to receive the itemOur website gives an estimated international shipping time of 1-weeks which can sometimes vary drastically depending on the countries customs policiesThe shipping process and customs process is something we have no control overIf the order is a rush, we suggest using the DHL express option on our siteI ask that you take in consideration the fact that we do not control the way that the shipping company works nor the way that customs may workI will work to resolve the issue and make sure that the customer receives their package or have a new package sent to themBest, Dominick

This issue has long been resolved. The wrong product was sent to the customer. The customer emailed us to notify that the wrong product was sent and they'd like correct product. Shortly after, the requested a refund instead. The new product...

was already sent, so we needed to wait to have the product returned in order to process a refund. After the product was returned, it exceeded the amount of time that our return policy lasts. This caused some confusion which delayed the refund from being processed for a few days. However, we worked with the customer to get their refund processed immediately. The customer had told us he tried to retract the complaint.