Domeni Watches LLC

[redacted] emailed us inquiring about a refundAfter looking up his order number, we realized the item he purchased was a sale itemOur system did not allow us to create an RMA for sale itemsWe explained that we would be working on coming up with a workaround or an alternative solutionWithin the next few days, before we could come to a solution, we received a dispute on the paymentAt this point we are left with our hands tied until that issue is resolved

Complaint: [redacted] I am rejecting this response because:Their response is a complete and utter lieI contacted them a day after I received the watchSo a one year warranty has nothing to do with anythingThey never sent me any kind of bandThat is also a complete and utter lieI have emails that will prove and a year of going back and forth trying to find out how to get a refund or to get the watch fixedThey have consistently lied and neglected my complaintsSo their attempt to sound professional and as if they were handling the issue is all part of their scam Regards, [redacted] ***

[redacted] purchased a watch from our website on the 5th of FebruaryWe created a shipping label that day and sent the item out the following Monday via [redacted] ***'s selected shipping method (standard shipping)We received an email notifying us that he had not received his item yet which we responded to the day afterAny email prior to that may have been replied via the shipping confirmation email he had received which gets bounceThe customer is upset about the time it has taken to receive the itemOur website gives an estimated international shipping time of 1-weeks which can sometimes vary drastically depending on the countries customs policiesThe shipping process and customs process is something we have no control overIf the order is a rush, we suggest using the DHL express option on our siteI ask that you take in consideration the fact that we do not control the way that the shipping company works nor the way that customs may workI will work to resolve the issue and make sure that the customer receives their package or have a new package sent to themBest, Dominick

We received a complaint of a watch breaking after wearWe have a year warranty which covers manufacturer defectsAlthough we did not deem this a manufacturer defect, we agree to replace the item free of chargeA new band was sent, although a not in a timely manner that was expectedWe are working directly with the customer to come to a resolution

Complaint: ***
I am rejecting this
response because the partial credit they refer to was in MarchThey have saying that I will receive a refund for the remaining amount for weeks and so far, this has not been processed. If the credit is processed, I will consider it resolved.
Regards,
*** ***

The order in question was initially a pre-order itemWe have gone beyond the expected ship date, which we are working to resolveA partial refund has been already issued and are currently working to resolve the issue at hand directly with our customer

Complaint: [redacted]
I am rejecting this response because:Their response is a complete and utter lie. I contacted them a day after I received the watch. So a one year warranty has nothing to do with anything. They never sent me any kind of band. That is also a complete and utter lie. I have emails that will prove and a year of going back and forth trying to find out how to get a refund or to get the watch fixed. They have consistently lied and neglected my complaints. So their attempt to sound professional and as if they were handling  the issue is all part of their scam. 
Regards,
[redacted]

[redacted] emailed us inquiring about a refund. After looking up his order number, we realized the item he purchased was a sale item. Our system did not allow us to create an RMA for sale items. We explained that we would be working on coming up with a workaround or an alternative solution. Within the...

next few days, before we could come to a solution, we received a dispute on the payment. At this point we are left with our hands tied until that issue is resolved.

This issue has long been resolved. The wrong product was sent to the customer. The customer emailed us to notify that the wrong product was sent and they'd like correct product. Shortly after, the requested a refund instead. The new product was already sent, so we needed to wait to have the product...

returned in order to process a refund. After the product was returned, it exceeded the amount of time that our return policy lasts. This caused some confusion which delayed the refund from being processed for a few days. However, we worked with the customer to get their refund processed immediately. The customer had told us he tried to retract the complaint.

We received a complaint of a watch breaking after wear. We have a 1 year warranty which covers manufacturer defects. Although we did not deem this a manufacturer defect, we agree to replace the item free of charge. A new band was sent, although a not in a timely manner that was expected. We are...

working directly with the customer to come to a resolution.

[redacted] purchased a watch from our website on the 5th of February. We created a shipping label that day and sent the item out the following Monday via [redacted]'s selected shipping method (standard shipping). We received an email notifying us that he had not received his item yet which we...

responded to the day after. Any email prior to that may have been replied via the shipping confirmation email he had received which gets bounce. The customer is upset about the time it has taken to receive the item. Our website gives an estimated international shipping time of 1-2 weeks which can sometimes vary drastically depending on the countries customs policies. The shipping process and customs process is something we have no control over. If the order is a rush, we suggest using the DHL express option on our site. I ask that you take in consideration the fact that we do not control the way that the shipping company works nor the way that customs may work. I will work to resolve the issue and make sure that the customer receives their package or have a new package sent to them. Best, Dominick

Complaint: [redacted]
I am rejecting this response because:They kept messaging me for upto 4 days saying they will respond to my query the next day. I made it clear to them that I didnt not want to be past the 15 day deadline for a return due to their delay tactics and they kept insisting they will deal with it "tomorrow" and finally they said it was a sale item which was not mentioned to me when making the purchase. I spoke to their representative who assisted me with the sale and ensured a return would be honored if I didnt like the product. It was an online item so there is no opportunity to assess the quality of the item. A dispute was filed due to their delay tactics so that the credit card company was promptly made aware of the situation. It shouldnt come as a surprise that they responded on the very last day of this request from Revdex.com.  The watch is extremely poor quality with build. We just opened the box and knew it is something we didnt want. The watch was never worn. They also tried to waste my time and argued with the credit card company that its a jewelry item subject to wear and tear. They have not even accepted a return to assess if the watch was worn. Their scam centers around not honoring their refund policy. Their website doesnt have any contact or  return information. The only way to contact them is via chat and email which they conveniently ignore and put customers in this situation. 
Regards,
[redacted]