Domenic Drainage & Landscaping

Initial Business Response / [redacted] (1000, 5, 2016/01/22) */ Contact Name and Title: Shawn M [redacted] Contact Phone: General manager Contact Email: [redacted] Morrison Seasonal services ltd has services this property in the past, to which the customer to our knowledge was beefy satisfied with our performanceWe will be providing a refund cheque in the amount of $220,50, which covers the cost of the services not rendered The customer will receive a cheque with the above amount on or before February 5th While we do strive to ensure all customers/clients of Morrison seasonal services ltd are kept satisfied, we also understand that mistakes/oversights may happen and in these circumstances that are unfortunate, with that said we would love to also offer the customer a complimentary Power Raking service on top of the refund as a show of good faith Morrison seasonal service has taken steps to further ensure that oversights like these do not happen in the future Customer may email us to confirm power raking service in the spring Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) I'm happy this has been resolved and look forward to receiving their chequeI appreciate their offer of a complimentary service and will contact them in the spring Thank you

Initial Business Response /* (1000, 5, 2016/01/22) */
Contact Name and Title: Shawn M[redacted]
Contact Phone: General manager
Contact Email: [redacted]
Morrison Seasonal services ltd has services this property in the past, to which the customer to our knowledge was beefy satisfied with our...

performance. We will be providing a refund cheque in the amount of $220,50, which covers the cost of the services not rendered.
The customer will receive a cheque with the above amount on or before February 5th 2016.
While we do strive to ensure all customers/clients of Morrison seasonal services ltd are kept satisfied, we also understand that mistakes/oversights may happen and in these circumstances that are unfortunate, with that said we would love to also offer the customer a complimentary Power Raking service on top of the refund as a show of good faith.
Morrison seasonal service has taken steps to further ensure that oversights like these do not happen in the future.
Customer may email us to confirm power raking service in the spring.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I'm happy this has been resolved and look forward to receiving their cheque. I appreciate their offer of a complimentary service and will contact them in the spring.
Thank you