Domestic Linen Supply and Laundry Company Reviews (%countItem)
Domestic Linen Supply and Laundry Company Rating
Address: 3401 Covington Rd, Kalamazoo, Michigan, United States, 49001-1874
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LIKE TO CANCEL CONTRACT
BEEN TOLD THE CONTRACT RENEWED ITSELF AUTOMATICALLY FOR 5 YEARS IF NOT CALLED TO CANCEL 3O DAYS BEFORE END OF EACH TERM
BEEN WITH THIS COMPANY FOR MANY YEARS WE START GETTING PAST DUE NOTICE LAST YEAR COULD NOT RESOLVE THE MATTER PAY THEM IN FULL IN JAN 2020 AND ASK THEM TO STOP SERVICE . WE BEEN TOLD IF THEY DON'T GET A NOTICE 30 DAYS PRIOR TO END OF EACH TERM, THE CONTRACT RENEW ITSELF FOR 5 MORE YEARS . AND WE KEEP GETTING PAST DUE NOTICE FOR BILLS THAT WE PAID, ALSO THEY DON'T LET US REDUCE OR ORDER .
DISCONTINUE SERVICES . CORRECT THE BILLING . IT IS PAID IN FULL
Fwd from complainant:
***
Jul 9, 2020, 7:15 PM (14 hours ago)
to ***, ***, grandrapids.04ts, ***
JULY 9, 2020
MY NAME IS *** OWNER OF OXIN CORPORATION WITH A ACCOUNT NUMBER ***
I HAVE TRIED TO RESOLVE THIS ISSUE NUMEROUS TIME , WITH THE MANAGER IN YOUR LOS ANGELES LOCATION *** WE HAVE SPOKEN WITH CARLOS V AS WELL. THE ISSUE WITH THE PAST DUE AMOUNT STILL EXIST AFTER 7 MONTHS OF BACK -AND-FORTH , I LIKE TO SEE A PRINT OUT OF OUR ACCOUNT FROM 1-1-2020 TO TODAYS DATE AND PAYMENTS, YOU HAVE RECEIVED , TO FIGURE OUT ANY DISCREPANCY .
I ALSO LIKE TO HAVE A COPY OF OUR CONTRACT WITH YOUR COMPANY. IT IS VERY UNLIKELY THAT I SIGN A 5 YEARS CONTRACT WITH A AUTOMATIC RENEWAL.
YOU MAY CONTACT ME VIA EMAIL.
***
***
---------- Original Message ----------
From: Jayson C
To: ***
Cc: *** 'Carlos V'
Date: July 9, 2020 at 3:08 PM
Subject: domestic uniform. Revdex.com complaint
What is the name of your business?
I am one of the owners. Let me see if I can help.
Jayson C
Cell
Email chain from business:
mc***@domesticuniform.com
Jul 13, 2020, 11:47 AM (21 hours ago)
to Jayson, me
I will confirm if customer has responded directly to Jayson and if so he can provide their identity.
Jayson C
12:54 AM (8 hours ago)
to mc***, me
Yes, I am in contact with them.
*** solutions. I don't foresee any problems here.
Direct response to consumer via email (Revdex.com cc'd):
Jayson C
Sun, Jul 12, 10:56 PM (2 days ago)
to ***, ***, grandrapids.04ts, ***, rcervantes, JCAMPBELL, ***, ***
***,
Thank you for your reply. We can certainly help. We will not need Revdex.com involved at all. You can tell the to close the case. This should more than suffice.
I sent you a copy of the 5-year agreement. We can certainly lower your rollover to shorter 2-year terms. All you need to do is reply "agreed.
More importantly, we can help with the balance for the last few months. You soil counts were obviously lower than what you typically turn in.
We can offer you a 20% discount for those weeks, but we would need you to
stay on another 2 years term after the 9/21 expiration date, or
refer us a restaurant that you know, and you would get double their weekly invoice off your statement, or
add items that you are current paying others for grit, soap, sanitizer, paper, or tissue. These are all items that you are paying others for currently, so they would not cost you more.
We are also offering our printer accounts to reduce their printer towel inventories by up to 40%, but again, we would really need you to replace some of that revenue with 2 or 3 above. We are only letting our restaurant customers to lower by up to 20% of their inventories at this time.
We can also get you out of the agreement at any time for zero cost if you agree to send us a restaurant customer that signs with us for over $50.00 / week at some point over the next 2-3 months. Our mats and towels are twice as thick as the national companies, and we can still rent for the same price b/c they last us longer. Just like our printer towels, the best value in the industry by a long shot. We can start them at minimal inventories and grow with them. They would not need to worry about the existing contract, b/c we always send them back to their current supplier for up to a year or so to finish your agreement if they pursue their contract during these difficult times.
Or you can keep the service and bring us a couple of accounts for the double referral credit. A chain of 3 family owned restaurants would give you $600 in free service instead of the $300 that we typically give. That is more than 5 free weeks.
As to your payments. Here is June to June. Your balance looks caught up until 4/1/20.
You can pay $90.24 x 4 = $360.96 for April and May
And then pay $90.24 x 2 = $180.48 for June, by the end of July.
You can call me anytime to discuss.
Thank you for your business.
Jayson C
Cell (***
6/17/2020 3 98 55 0 950 112.80 We will lower these 6 invoices to $90.24
6/03/2020 3 98 55 0 950 112.80
5/20/2020 3 98 55 0 950 112.80
5/06/2020 3 95 55 0 950 112.80
4/22/2020 3 95 55 0 950 112.80
4/08/2020 3 98 55 0 950 112.80
3/25/2020 3 85 55 0 951 112.80 112.80-
3/11/2020 3 85 55 0 951 112.80 112.80-
2/26/2020 3 85 55 0 951 112.80 112.80-
2/12/2020 3 85 55 0 951 112.80 112.80-
1/29/2020 3 85 55 0 951 112.80 112.80-
1/15/2020 3 85 55 0 951 112.80 112.80-
1/02/2020 3 85 55 0 951 112.80 112.80-
12/18/2019 3 85 55 0 951 112.80 112.80-
12/04/2019 3 85 55 0 951 112.80 112.80-
11/20/2019 3 85 55 0 951 112.80 112.80-
11/06/2019 3 85 55 0 951 112.80 112.80-
10/23/2019 3 85 55 0 951 112.80 112.80-
10/09/2019 3 85 55 0 951 112.80 112.80-
9/25/2019 3 85 55 0 951 112.80 112.80-
9/11/2019 3 85 55 0 951 112.80 112.80-
8/28/2019 3 85 55 0 951 112.80 112.80-
8/14/2019 3 85 55 0 951 112.80 112.80-
7/31/2019 3 85 55 0 951 112.80 112.80-
7/17/2019 3 85 55 0 951 112.80 112.80-
7/03/2019 3 85 55 0 951 112.80 112.80-
6/19/2019 3 85 55 0 951 104.00 104.00-
6/05/2019 3 85 55 0 951 104.00 104.00-
(The consumer indicated he/she DID NOT accept the response from the business.)
we are still trying via email to resolve 5 year automatic contract.( original contract 8/2011 was not signed by owner or shop manager in charge) ( delivery person drop the first order and a press man signed the paper ) "CONTRACT"
I BEEN IN A BUSINESS FOR 25 YEARS been USING THIS COMPANY FOR LAST 9 YEARS. I am not trying to get out of any fair contract, (no conditional clause are accepted ) simply trying to
1-lower the quantity of towel we receive
2-figure out where is the discrepancy
3-pay the past due charges
4-why delivery fee is added recently after 9 years
5- why replacement charge ( we get back what we turn in ) not our minimum 250 quantities that we are getting charge for )
we will not accept their offer to another 2 more years contract after 9/21 expiration of our current contract.
there OFFER is conditional.
I will email Revdex.com all correspondence with Domestic Uniform.
***
OWENER -OXIN CORPORATION
Email chain forwarded to Revdex.com by consumer:
***
1:40 PM (1 hour ago)
to grandrapids.04ts, me
---------- Original Message ----------
From: ***
To: [email protected], ***@flash.net
Cc: ***@westernmichigan.Revdex.com.org, jc***@domesticuniform.com
Date: July 15, 2020 at 10:09 AM
Subject: Fwd: RE: *** and domestic - copy of the rental agreement
---------- Original Message ----------
From: ***
To: Jayson C
Cc: Mark C , *** Carlos V
Date: July 15, 2020 at 10:06 AM
Subject: RE: *** and domestic - copy of the rental agreement
I BEEN IN BUSINESS FOR 25 YEARS AND HAVE A ACCOUNT WITH YOU FOR LAST 9 YEARS
I DO NOT APPRECIATE YOU ASSUMING THAT I WANT TO "GET OUT OF THE AGREEMENT"
AND NO "IT IS NOT TO LATE TO MAKE THIS ARGUMENT" WHEN WE DIDN"T KNOW THERE IS A AUTOMATIC CONTRACT.
AS I STATED IN MY EMAIL BEFORE AS A OWNER I DO NOT GET IN A CONTRACT THAT HAS A AUTOMATIC RENEWAL.
WHO DID YOUR GM CALLED TO VERIFY WITH ,PLEASE SUPPLY THE NAME AND THE TITLE OF THE PERSON THEY TALK TOO.
WE ARE STILL WILLING TO USE YOUR SERVICE IF THERE IS A FAIR CONTRACT
(NO CONDITIONAL CLAUSE ARE ACCEPTED)
1- LOWER THE QUANTITY OF TOWEL WE RECEIVE
2- FIGURE OUT WHERE IS DISCREPANCY
3-WE WILL PAY THE PAST DUE INVOICES
4-WHY DELIVERY FEE IS ADDED RECENTLY AFTER 9 YEARS
5- WHY REPLACEMENT CHARGE ( we get back what we turn in) NOT OUR MINIMUM 250 QUANTITIES THAT WE ARE GETTING CHARGE FOR )
WE WILL NOT ACCEPT YOU CONDITIONAL OFFER TO ANOTHER 2 MORE YEARS CONTRACT AFTER 9/21 EXPIRATION OF OUR CURRENT CONTRACT.
YOUR OFFER IS CONDITIONAL.
***
OWNER- OXIN CORPORATION
On July 13, 2020 at 10:28 PM Jayson C wrote:
Thank you for your reply.
You cannot get out of the agreement due to who signed. Our GM calls to verify that the title of the person that signs, and they wanted the service. We send a copy of the agreement to the owner / president to verify it was signed by the current person. You agreed to the service by paying for so many years. It is a little late to make this argument.
We are offering to reduce your inventories by up to 50%. And you paying 25% higher pricing for every other week service. But at the reduced inventories staying every other week seems like the best solution.
We can certainly work with you on the price also by lowering it to .28 for every other week, or .21 for weekly service. that is a 20% discount from what you are paying now.
If you need to quit the service, I can ask Jason Campbell to reduce the buyout for you, or you can just send us just 1 restaurant accounts to take over the service.
I will try to call you tomorrow or you can call me.
Jayson
Cell ***
From: ***
Sent: Sunday, July 12, 2020 10:07 PM
To: Jayson C
Subject: Re: *** and domestic - copy of the rental agreement
Thank you for sending the copy of the agreement
This agreement was signed at the date of first delivery by
*** his title was a pressman . Not in A person in charge of the shop / shop manager neither by me
*** the owner .
I would like to discontinue
Our service and also have the list of all delivery charges and payment posted to our account from
01/01/2020 to today's date
7/12/2020
In case of any past due payment I would like to clear our account and discontinue
Our service .
Your minimum (250)delivery is way more than our use since the COVID 19 , and you start charging for delivery as of 07/01/20and your unit price has gone up to .35 a unit .
***
Sent from my iPhone
On Jul 12, 2020, at 5:47 PM, Jayson C wrote:
This is only the front of the agreement. I can send you the back also if you need it.
Jayson C is now negotiating with this customer to attempt to resolve this dispute. At this point, the Revdex.com should not be involved. As you can see there is now a disagreement regarding a written contract and the parties are attempting to work through the disagreement. If they cannot, the matter will likely have to be arbitrated.
SEE ON-LINE ATTACHMENT FOR MORE INFO FROM CONSUMER
Company reply to consumer's latest comment:
Jayson C
Fri, Aug 14, 3:13 PM (4 days ago)
to ***, me, JCAMPBELL, Carlos
***,
Thank you for resending.
I did not see your previous email, or I would have replied within 24 hours, as I am doing here.
See the comments below. The Revdex.com asked to be taken off.
You are just looking for ways to get out of this, and this is taking way too long. See Answers below.
None of this should be difficult. We are here to help. Call me if still have any questions.
I reply to all emails from customers immediately, so resend if you even don't get answers. Over 400 emails a day, and do miss some.
Jayson
Cell
During the cove and 19 state wide shut down domestic uniform service said that we could suspend service that way we didn't have to pay for it at the end of the Corvette 19 shut down when we reopen and they sent us a full bill for six weeks of service that they did nothing then when we complained they said all will give you 40% off well thanks for discounting for doing nothing it should've been free or if you were going to charge you should've informed us when you said we could suspend the service it's very shady outfit .
I cancel the contract. They billed me with final statement including I did not received delivery, charge correction by driver, voice complained
NO Customer care mind. That's why I cancel the service. Final statement show at leased 2 additional weeks charge that I did not received the delivery. One invoice is not reflected the discount which sign by the driver. One of additional week charge is after our last service. One week charge is missing delivery on first week of January 2020 which is office manager accepted my voice. But I voiced to customer service many weeks between November 2019 to January 2020 missing my delivery but never reflected on statement. at the time we have different driver each week and no knowledge on account. missing products. I report to customer service but no follow up. I'm agree to pay for what I received but not for what I'm not received. My experience with their customer care is very poor. Their are not try to understand what going on at the site. What showing on my final statement is one of evidence what their account department know what going on at the customer. Even I wait 3 weeks to have copy of statement from the business with 5 times request. have feel do not care left customer. My charge is same for every week. But since our regular driver is gone, I notice start receive one pack of apron instead 2. My towel stock self is always less. at least for 6 weeks I received only one pack of apron and sometimes employee report me did not replaced one floor mat. new driver did not leave the return linen bag. I report to customer service at each time but no follow up. I really want get fair credit on final statement before issued my final payment. My previous payment check #1064 with $411.26 has drivers advice of pay one week delivery missing on first week of January so final statement of 01/31 charge supposed not there.
on 02/14 statement must subtract 8.35 because driver does not have the floor mat. but this is first experience driver adjust the bill on site in one year.
also over many weeks I did not received right amount of products that reported to customer service. Must give us credit. Our last service from Domestic Uniform is 03/13. 03/20 charge is wrong. I start with another company service from 03/18 and 03/20/20 we start close restaurant for Covid-19 crisis.
I must received the credit that I report to customer service messed the products.
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
Our team, including my brother ***, are working with *** to settle up the monies owed on his account with us and to clear up any misunderstandings on the final amount owed. If credits are warranted they will be issued.
Document Attached***
Domestic Linen local office still sending me the invoice after my final check sent. I attached text message to my phone. I had almost 30 minutes phone conversation in late night with Jason just before I received this text message. We are agreed all subtract which is I explained on letter I attached with my final check. This is another clear evidence how this business missing concentrate to customer.
I must regards this invoice since Jason offer me that.
As I claim to Revdex.com, Their accounting and customer service are not together.
I reported to customer service our missing delivery but never reflect on bill.
And I'm not domestic Uniform contact to my phone any more like Jason calls and send me text me after 9:00pm last time.
Also, I never received any email from Jason as he mentiond on his text message.
All you owe is $102.95 for the invoice dated March 6, 2020. We have told you that we will credit the other two invoices dated March 13 and March 20 that you dispute once you pay the March 6 invoice. We will also credit all finance charges. Please send us a check for $102.95. Please let us know if you want us to send you the proof of delivery again.
This company has failed to follow through with contracted services on many occasions... I have voiced my concerns many times with no resolution
This company is always missing somthing on my order .. in most recent weeks I voiced a concern of not receiving shop towels or paper towels for 2 weeks... instead of resolving my issue I have been on the phone with this company listening to them tell me that I am a liar and asking if I have cameras for proof.... I still don't have the products that was missing from my order and have had to purchase else where .
This is just 1 example of a company that doesn't care about the customer just the money they pay... I wish to stop doing business with domestic uniform so I can use a uniform company that provides my company with much needed supplies that I pay for
I want domestic uniform to end my contract early so I can spend my money with a complete that will provide my company with much needed uniforms, shop towels ect..
Contact Name and Title: Mark C
Contact Phone: ***
Contact Email: ***
*** - Domestic is more than able to honor its service obligations to you. Please allow us to do so. You management team is trying, within reason, to work with you in addressing your concerns. I will once again have our management team contact you to try and put a protocol in place moving forward for resolution of delivery issues.
Our service and lack of product have been an on-going issue for quite sometime.
Our first real problem was our uniforms, after 2 or so years the uniforms look was sub-par, obvious repairs had been sewn or ironed patches, not much longer, garments were worn out, employee names & company logo appeared unprofessional. when asked to upgrade the cost was substantial. Since that time, *** has supplied uniforms to employees. Domestic supplied products are hit & miss at best, *** is charged for products not received, constantly fender covers are taken & never returned. When management is made aware, problem goes away for a while, then resumes. At the end of the 5yr contract Domestic installed a self renewing clause, for another 5 years. Domestic has kept *** hostage with legal jargon, when asked to be relieved of self renewal, more legal jargon begins. Our most recent attempt was this spring, by certified mail, request for termination, was not addressed in writing, ***
Sales & Service Director with Domestic, came in personally to attempt an up-sale of Domestic services. When driver was confronted, *** simply stated. "Get them some more fender covers" our supply closet at that time had ruffly 40 rolls of toilet paper, 1 roll of pull towels & no fender covers. Hand towel service has been good. *** has purchased pull towels from *** over that last years P/N *** $30.88 per case. In 2018 alone *** purchased 12 cases of pull towels. The last two service directors, Mr *** has conversed with were made aware of these issues. Promised issues would be addressed. My last conversation with Mr *** he quoted a $4,200.00 buy out from contract. We currently have 53 rolls of toilet paper, no pull towel for the past 2 weeks, fender covers have not been cleaned in over a month, phone calls remain unanswered & last contact was February 15 2019. Via unanswered request for termination. *** has receipts, letters & emails available.
I would like to be relieved of this contract, the damage is beyond repair. I have been in business since 1998. No other company has ever treated *** like this. refunding for charges would be a move in the right direction. I have no Ill feelings, just feel taken advantage of for a long time.
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***@domesticuniform.com
Can you please email to me all of the correspondence that you have on this matter as we have no record of any correspondence since 2018 regarding any issues at your account.
Thanks in advance for sharing this information so I can look into this further
(The consumer indicated he/she DID NOT accept the response from the business.)
Sent via e-mail last contact with Domestic Rep I will be on vacation next week. I can be reached via text
- The agreement has a process for dealing with service issues. It is almost impossible to fix service issues that you only communicate through the Revdex.com. Please follow paragraphs 6 and 21 if there are service issues. I will have *** contact you.
(The consumer indicated he/she DID NOT accept the response from the business.)
As always Domestic, refers back to the legal issues of contract, instead of good service, keeping customers happy & retaining their loyalty. How about having a customer sign a self renewing contract, that holds customers hostage. I came to the Revdex.com for help, so far, this has been a waist of time. You can't blame a clown for being a clown. I'm doing my best to get away from the Circus. Revdex.com do this, look at reviews by customers of both parties & make a decision.
We have contacted them several times about rug and uniform issues with no response and continued billing.
Sent email to Ryan on May 8th, 2019 several ants coming from a rug, cleaning solution on uniforms was irritating workers skin. No response or solution to problem. Payment Amount $74.00
Sent email to Ryan on June 7th, 2019 to follow up and address new problem. We were charged for a rug that was not replaced and one rug was damaged. Still didn't hear a solution on first issue from May 8th. Payment Amount $25.02
Sent email again on June 12th, 2019. We haven't heard anything and issues were not addressed from over 30 days ago. Per contract they state they will solve problem within 30 days. Problem from May 8th is still unsolved.
On June 14th, 2019, Again another rug was charged to our account but was not replaced. (Fraud) Charging us for a service that was not provided. $25.02
We are automatically charged by Credit Card. The email I sent on June 12th, was to terminate our services since they broke contract from the first issue that was never solved. We never received a response.
We would like a refund on the uniforms and the rug issues for the weeks since start date of May 8th and to terminate the contract going forward.
Contact Name and Title: Mark ***
Contact Phone: ***
Contact Email: ***
I am terribly sorry for this. We did not get any of these communications at our corporate offices including the notice of the initial Revdex.com complaint. I have forwarded your issues to our upper management team to contact you and resolve. Please allow them to work with you.
Please note that under our agreement any notices of deficiency of this nature should be sent via certified mail to the Company GM in ***. This will avoid any delay in resolution.
This uniform company quoted me a price for rentals and when I received the bill it was double the promised price.
I accepted a quoted price for uniform rentals from sales person Carl at $39. a week in December 2018 with NO contract. I received a bill in January 2019 for $69 a week. When I called the company they advised me they were going to fix the billing issue and until today I have not received a corrected bill. The company also informed me that the sales person Carl entered me into a contract-Which was not accepted at all. Now I have a third party calling and harassing me stating they will put a lien on my business if I do not pay the bill and comply with a contract that I never accepted. The Third party *** and *** has now hit my credit report with a Hard Hit.
I have tried numerous times to resolve this issue but I am getting nowhere with the Uniform company and much less with the third party hired.
All they are doing is threatening to put a lien on my company.
I DO NOT want to do business with a company that after just a month or two CAN NOT comply with the promised pricing and terms. I am seeking a correction to my billing, Pick up of ALL uniforms as well as cancellation of said contract that I was entered into without authorization. I am also seeking correction to my credit report. Removal of hard hit from *** and RI.They were never authorized to run my credit.
The facts being described by Mr *** are not accurate. On 10/25/2018, before we purchased all the merchandise for the lease for his business, Marcus E, from Domestic, spoke with Mr *** and reviewed his order for accuracy. Only after Mr *** confirmed that the order was correct did we purchase the merchandise. There only discrepancy between the bill and the contract was the sales tax.
Mr *** accepted Domestic's services, refused to pay for them, breached the contract that he signed,and retained possession of a good portion of his rental inventory when Domestic attempted to recover it.
Domestic was the party who was harmed here.
(The consumer indicated he/she DID NOT accept the response from the business.)
Unfortunately the company will not accept that they false advertised. I have at least 6 customers that were present at he time of the transaction. The salesman DID quote me $39 a week and he DID confirm there was absolutely no contract. When I reached out to the sales person (when I received the bill) to get clarification he had the audacity to laugh at me during my call and tell me to DEAL with it Just because I am a small business owner does NOT give this company the right to do this. I will and can provide signed written affidavits from my customers that were present if needed.
Domestic remains ready willing and able to perform its obligations under the Rental Agreement, however, the customer must cure its breach, pay for all monies owing, pay all sales tax that it is refusing to pay, and account for all merchandise.
(The consumer indicated he/she DID NOT accept the response from the business.)
To start of, there is absolutely no breach of contract seeing I was not given a contract to sign, as the Salesperson informed me there would be NO Contract. Once again I would have NEVER accepted the terms of this business deal IF I would have been informed there would be a contract.
I at NO time have refused to pay my bill along with taxes, BUT before I do so, I want the bill to be rectified. I also want the Law Office that Domestic has hired to try and collect the outrages amount of $3,625.45 plus $900.00 to STOP calling me and sending me letters. ABSOLUTELY none of this would be happening IF Domestics' Salesperson would have been HONEST and UP-FRONT instead of Misleading the consumer (myself) and making untrue statements- Just to get a sale.
I want Domestic to take responsibility for the False Advertising that their salesperson represented. I also want Domestic to pick up their Uniforms as I asked them to do when I received the first bill-the only thing they did was laugh and mock me when I called them.
we were lied to about the contract. One Domestics employees sexually harassed my business partner. During the 5 year contract the fees raised by 50%
The original contract we agreed too was supposed to be only a year contract according to our delivery guy. Then they told me it was a five year contract. I signed it sept. of 2012 and was fulfilled sept 2017. A delivery guy showed up and asked if we want to renew and we said for one year we would accept service. The service fees went from approx. $52 per month to $72 per month. I agreed to pay for the final 2 months and canceled service. They have since said I was automatically locked in for 5 more years and I did not agree to that. We tried to cancel service in 2015-16 because one of their delivery guys sent a message to my business partner on facebook asking to see her tits. They wouldn't let us cancel due to the 5 year contract. We are a small community business in Woodburn Indiana and we expect people to be honest when practicing business.
I am seeking to not have to pay for 5 years of rug changing service i did not agree too from a company that is trying to steal from hardworking small businesses. Their contracts are vague and not practical. I also want Domestic to stop lying to their customers.
I would like to withdraw this complaint. Their contract was haphazardly signed by a company board member. Domestic is willing to work with me resolving our issue.