Domestic Refrigeration Services

I am writing in response to complaint *** that was filed on 8/14/by *** ***I have filed a general liability claim with my insurance provider, *** *** *** located in *** *** Maine in regards to this matterThe claim number is ***, and the assigned adjuster
representing the claim is *** *** can be reached at *** for more informationWhere I do not feel in any way my company is responsible for any damage at the *** residence, I have filed the claim with *** *** *** to allow them to fully investigate the issueMy company received consent from the property owner to make alterations to the wall area to be able to access the refrigerator unit

I am rejecting this response because it doesn't pass a simple truth test. Initially, the business owner informed me that he contacted his insurance company and they said we were at fault so nothing could be done. I find it interesting that they are now willing to cooperate; this doesn't make sense to me. As stated before, the business owner's story is continuously changing. The root problem was the Domestic Refrigeration employee's assessment that the motor was above the refrigerator. Further, the damage never would've occurred if the employee had not proceeded with a repair he did not have the expertise to properly complete.