Initial Business Response / [redacted] (1000, 11, 2015/02/03) */ We have been working with Mr [redacted] since DecemberWe have addressed his concerns and have ordered him new cushions and casingsWe have delivered the new cushions and casings in January and Mr [redacted] is satisfied with the new cushions Thanks, [redacted] Manager [redacted]
Initial Business Response / [redacted] (1000, 10, 2015/04/20) */ [redacted] purchased a sectional that ultimately did not fit in his spaceAs stated on our invoice, it is the customer's responsibility to measure their space to ensure all items fit [redacted] stated that he could tell by looking at the sectional it would fit and signed the invoiceWhen [redacted] realized that the sectional didnt't fit, he notified us and we immediately issued a store credit [redacted] did not want a store credit, rather a refundAfter speaking with [redacted] , he informed us he would be initiating a chargeback with his credit card companyHe has already done so and we have already been debited for the chargeWe did not dispute the chargeback
Initial Business Response / [redacted] (1000, 11, 2015/02/03) */ We have been working with Mr [redacted] since DecemberWe have addressed his concerns and have ordered him new cushions and casingsWe have delivered the new cushions and casings in January and Mr [redacted] is satisfied with the new cushions Thanks, [redacted] Manager [redacted]
Initial Business Response / [redacted] (1000, 10, 2015/04/20) */ [redacted] purchased a sectional that ultimately did not fit in his spaceAs stated on our invoice, it is the customer's responsibility to measure their space to ensure all items fit [redacted] stated that he could tell by looking at the sectional it would fit and signed the invoiceWhen [redacted] realized that the sectional didnt't fit, he notified us and we immediately issued a store credit [redacted] did not want a store credit, rather a refundAfter speaking with [redacted] , he informed us he would be initiating a chargeback with his credit card companyHe has already done so and we have already been debited for the chargeWe did not dispute the chargeback