Initial Business Response /* (1000, 10, 2015/04/20) */
*** purchased a sectional that ultimately did not fit in his spaceAs stated on our invoice, it is the customer's responsibility to measure their space to ensure all items fit*** stated that he could tell by looking at
the sectional it would fit and signed the invoiceWhen *** realized that the sectional didnt't fit, he notified us and we immediately issued a store credit*** did not want a store credit, rather a refundAfter speaking with ***, he informed us he would be initiating a chargeback with his credit card companyHe has already done so and we have already been debited for the chargeWe did not dispute the chargeback
I am familiar with this issue as [redacted] has forwarded all of the documentation and claim info to our supplier. [redacted] has been on vacation and for that reason has not responded. We are in communication with the manufacturer and should be hearing from them...
in regard to a solution in the next few days. [redacted] is currently handling this issue and will be reaching out to the customer in the next week.
We appreciate your business.
Initial Business Response /* (1000, 10, 2015/04/20) */
[redacted] purchased a sectional that ultimately did not fit in his space. As stated on our invoice, it is the customer's responsibility to measure their space to ensure all items fit. [redacted] stated that he could tell by looking at the...
sectional it would fit and signed the invoice. When [redacted] realized that the sectional didnt't fit, he notified us and we immediately issued a store credit. [redacted] did not want a store credit, rather a refund. After speaking with [redacted], he informed us he would be initiating a chargeback with his credit card company. He has already done so and we have already been debited for the charge. We did not dispute the chargeback.
Initial Business Response /* (1000, 11, 2015/02/03) */
We have been working with Mr. [redacted] since December. We have addressed his concerns and have ordered him new cushions and casings. We have delivered the new cushions and casings in January and Mr. [redacted] is satisfied with the new...
Initial Business Response /* (1000, 10, 2015/04/20) */
*** purchased a sectional that ultimately did not fit in his spaceAs stated on our invoice, it is the customer's responsibility to measure their space to ensure all items fit*** stated that he could tell by looking at
the sectional it would fit and signed the invoiceWhen *** realized that the sectional didnt't fit, he notified us and we immediately issued a store credit*** did not want a store credit, rather a refundAfter speaking with ***, he informed us he would be initiating a chargeback with his credit card companyHe has already done so and we have already been debited for the chargeWe did not dispute the chargeback
Hello,
I am familiar with this issue as [redacted] has forwarded all of the documentation and claim info to our supplier. [redacted] has been on vacation and for that reason has not responded. We are in communication with the manufacturer and should be hearing from them...
in regard to a solution in the next few days. [redacted] is currently handling this issue and will be reaching out to the customer in the next week.
We appreciate your business.
Thank You.
Initial Business Response /* (1000, 10, 2015/04/20) */
[redacted] purchased a sectional that ultimately did not fit in his space. As stated on our invoice, it is the customer's responsibility to measure their space to ensure all items fit. [redacted] stated that he could tell by looking at the...
sectional it would fit and signed the invoice. When [redacted] realized that the sectional didnt't fit, he notified us and we immediately issued a store credit. [redacted] did not want a store credit, rather a refund. After speaking with [redacted], he informed us he would be initiating a chargeback with his credit card company. He has already done so and we have already been debited for the charge. We did not dispute the chargeback.
Initial Business Response /* (1000, 11, 2015/02/03) */
We have been working with Mr. [redacted] since December. We have addressed his concerns and have ordered him new cushions and casings. We have delivered the new cushions and casings in January and Mr. [redacted] is satisfied with the new...
cushions.
Thanks,
[redacted]
Manager[redacted]