Dominion Answering Service Inc.

Review: On June 24, 2013, I dissolved my medical practice after almost 30 years of practicing. A large healthcare system recruited me and my employees to join their organization full-time, allowing me to dissolve my small business while still caring for patients in our community. In the course of business, we cancelled our vendors' services such as answering service, [redacted] (for payroll), notified our CPA, our billing company, landlord, health records company, health insurance and other vendors. Dominion Answering Service is stating that a telephone call notifying them of termination isn't sufficient & that we need to provide a 30-day notice. I asked for a contract agreeing to those terms and Dominion provided a typed statement with no signatures confirming a 30-day notice is required. This business is trying to squeeze another month's of fees from me that are not owed.Desired Settlement: Request the company stop contacting us for money not owed. We requested termination of the services on June 21st stating we will not require services for July and beyond.

Business

Response:

Hello **. [redacted],

I am enclosing the paperwork you needed to clear up the complaint made by Dr [redacted] ID [redacted]

The fax date of 6/23/13 was to load it into our system for storage, not to the client. Our termination policy is not only noted on the contract, but on the confirmation page, on the statements and as a part of sales disclosures when coming on board. Please not that while the client is trying to get out of paying for the last month service upon his last minute termination at the time of office closure, he is also trying to solicit us for use the new office he merged with- They would be paying his answering service bills and therefore would be cutting his own personal business expenses.

If someone has a problem with a company's business practices, you wouldn't think they would then turn around and try to solicit them at the same time they are complaining about them. They either approve of us or they don't, it doesn't usually go both ways. They were notified from the beginning of their responsibilities and were trying to skirt them. They received good service from us and if they can't, out of courtesy, give us one month's notice in writing of their intent to terminate, then they are responsible and should pay. To date they owe us for June and July. July was the termination penalty, had they have given us 30 days written notice in May they would only owe for June.

We have been in business since 1964 and I personally have been with the company since 1986 and there have been no disgruntled clients, I feel there is really not one now they are simply trying to escape paying the final month they owe for not giving proper notice. If you have any questions or need anything else from us in order to clear our good name, please call me at ###-###-#### and tell them I'm expecting the call.

Sincerely,