I couldn’t even stomach the response, it was so full of liesThe only way the customer could get approved for the loan was to add her boyfriend and payoff some debts She was relieved and then called the next day and had paid all the suggested accountsShe did all this before we even had a chance to get documents out to her and before we gave her the go ahead upon receiving the conditions from the underwriter (which was advised to her).In response to the biggest part of my complaint the advising of paying off my debt prior to getting underwriter approval, attached is a follow up email from the loan officer seeing if I made any progress on thatIf they advised me not to do it, why would they follow up asking if I had made any progress in paying those offNo I am not satisfiedAdmit I was a difficult client however this was a life changing event for me
Revdex.com: We have reviewed the response made by Dominion Capital Mortgage in reference to complaint ID [redacted] , and have determined their response is not trueDetails appear below We responded to this mortgage company repeatedly dating back to July when we first started receiving their calls asking them to please remove us from their contact listWe have the dates and times documented In fact we found that once we tried to resolve this problem with them it just made matters worse, the calls increasedIt was not unitl August 7, when we told them that we were contacting the Revdex.com did they then comply with our request And they should not be trying to put blame other mortgage lendersWe are not being contacted by other lenders, that is also a statement We have caller id to prove that It was just Dominion Capital Mortgage that was harassing us with their unsolicited robo calls We have never had to contact the Revdex.com It wasn't until we went online to search this company and saw other postings and complaints did we learn how to stop them We want Revdex.com to know how much we apprciate your help in getting the calls to finally stop Regards, [redacted]
I couldn’t even stomach the response, it was so full of lies The only way the customer could get approved for the loan was to add her boyfriend and payoff some debts She was relieved and then called the next day and had paid all the suggested accountsShe did all this before we even had a chance to get documents out to her and before we gave her the go ahead upon receiving the conditions from the underwriter (which was advised to her)In response to the biggest part of my complaint the advising of paying off my debt prior to getting underwriter approval, attached is a follow up email from the loan officer seeing if I made any progress on that If they advised me not to do it, why would they follow up asking if I had made any progress in paying those off No I am not satisfied Admit I was a difficult client however this was a life changing event for me
When this customer came to Dominion Capital Mortgage in September of she had already written the check to [redacted] for the deposit of 25K without being pre-approved by usWe then gave her a verbalPre-Approval the next day with the terms and conditions that were subject to underwriting That Pre-Approval was for days and was for a $500,house and putting down 20%After that letter the next known communication was when we sent her an updated letter on November 17thHer credit wasn’t re-pulled and nothing was submitted to the lender for approval at this pointAt that time she had started to shop with other mortgage companies and there was no more contact with our companyIn February of 2015, the customer showed back up out of nowhere, frantically asking for help stating she couldn’t get approved at any other mortgage companiesAt this point, our company had to start the process over because so much time has gone by The only way the customer could get approved for the loan was to add her boyfriend and payoff some debts She was relieved and then called the next day and had paid all the suggested accountsShe did all this before we even had a chance to get documents out to her and before we gave her the go ahead upon receiving the conditions from the underwriter (which was advised to her)Everything was moving along fine with the file until we got back the 4506T results and the co-borrower had not filed taxes for and We worked with the lender on getting some exceptions, they allowed the income as long as the years showed up as filed and the balance was paid and there were enough funds to cover balance closing before April 15thThe results from the government on the 4506T took longer than expected and we advised the customer of this delay During the time when we were waiting for these results to come back, she decided to look elsewhere for financing as asked us to return her paperwork and assign her appraisal to her new lender, which we did in accordance with her wishes.Dominion Capital Mortgage feels it did everything right on this file We never knew if this customer was working with us or with another company because she was constantly questioning everything we didIf this customer had gone through the process in the correct manner/timeline and followed our instruction from the beginning, all of this could have been avoided We assigned her appraisal over to her new lender as requested along with all of her paperworkWhat she failed to mention wasthat she was very spastic on every request and updateIf it wasn’t the answershe wanted to hear she turned to [redacted] for advise and then argued with us whywhat she supplied should sufficeWe never told her she couldn’t close but itwasn’t going to happen in her desired timeframe [redacted] is currently working thefile as we structured it but I believe they wouldn’t extend her contract unlessshe used them
We have checked our database and all contact information for this customer has been removed from our system as requested This ensures there is no chance they will get called from us again According to our system, they were removed on 8/7/which was the first time our call reps were asked Due to the nature of internet leads, there will be multiple mortgage companies that contact each customer (sometimes up to 5) and therefore it is best for them to also contact the Lead Provider to be removed from the database as well If other mortgage companies are calling them as well, this is out of our control Please let us know if there is any further assistance we can provide and we hope this has taken care of your concern
I couldn’t even stomach the response, it was so full of liesThe only way the customer could get approved for the loan was to add her boyfriend and payoff some debts She was relieved and then called the next day and had paid all the suggested accountsShe did all this before we even had a chance to get documents out to her and before we gave her the go ahead upon receiving the conditions from the underwriter (which was advised to her).In response to the biggest part of my complaint the advising of paying off my debt prior to getting underwriter approval, attached is a follow up email from the loan officer seeing if I made any progress on thatIf they advised me not to do it, why would they follow up asking if I had made any progress in paying those offNo I am not satisfiedAdmit I was a difficult client however this was a life changing event for me
Revdex.com: We have reviewed the response made by Dominion Capital Mortgage in reference to complaint ID [redacted] , and have determined their response is not trueDetails appear below We responded to this mortgage company repeatedly dating back to July when we first started receiving their calls asking them to please remove us from their contact listWe have the dates and times documented In fact we found that once we tried to resolve this problem with them it just made matters worse, the calls increasedIt was not unitl August 7, when we told them that we were contacting the Revdex.com did they then comply with our request And they should not be trying to put blame other mortgage lendersWe are not being contacted by other lenders, that is also a statement We have caller id to prove that It was just Dominion Capital Mortgage that was harassing us with their unsolicited robo calls We have never had to contact the Revdex.com It wasn't until we went online to search this company and saw other postings and complaints did we learn how to stop them We want Revdex.com to know how much we apprciate your help in getting the calls to finally stop Regards, [redacted]
I couldn’t even stomach the response, it was so full of lies The only way the customer could get approved for the loan was to add her boyfriend and payoff some debts She was relieved and then called the next day and had paid all the suggested accountsShe did all this before we even had a chance to get documents out to her and before we gave her the go ahead upon receiving the conditions from the underwriter (which was advised to her)In response to the biggest part of my complaint the advising of paying off my debt prior to getting underwriter approval, attached is a follow up email from the loan officer seeing if I made any progress on that If they advised me not to do it, why would they follow up asking if I had made any progress in paying those off No I am not satisfied Admit I was a difficult client however this was a life changing event for me
When this customer came to Dominion Capital Mortgage in September of she had already written the check to [redacted] for the deposit of 25K without being pre-approved by usWe then gave her a verbalPre-Approval the next day with the terms and conditions that were subject to underwriting That Pre-Approval was for days and was for a $500,house and putting down 20%After that letter the next known communication was when we sent her an updated letter on November 17thHer credit wasn’t re-pulled and nothing was submitted to the lender for approval at this pointAt that time she had started to shop with other mortgage companies and there was no more contact with our companyIn February of 2015, the customer showed back up out of nowhere, frantically asking for help stating she couldn’t get approved at any other mortgage companiesAt this point, our company had to start the process over because so much time has gone by The only way the customer could get approved for the loan was to add her boyfriend and payoff some debts She was relieved and then called the next day and had paid all the suggested accountsShe did all this before we even had a chance to get documents out to her and before we gave her the go ahead upon receiving the conditions from the underwriter (which was advised to her)Everything was moving along fine with the file until we got back the 4506T results and the co-borrower had not filed taxes for and We worked with the lender on getting some exceptions, they allowed the income as long as the years showed up as filed and the balance was paid and there were enough funds to cover balance closing before April 15thThe results from the government on the 4506T took longer than expected and we advised the customer of this delay During the time when we were waiting for these results to come back, she decided to look elsewhere for financing as asked us to return her paperwork and assign her appraisal to her new lender, which we did in accordance with her wishes.Dominion Capital Mortgage feels it did everything right on this file We never knew if this customer was working with us or with another company because she was constantly questioning everything we didIf this customer had gone through the process in the correct manner/timeline and followed our instruction from the beginning, all of this could have been avoided We assigned her appraisal over to her new lender as requested along with all of her paperworkWhat she failed to mention wasthat she was very spastic on every request and updateIf it wasn’t the answershe wanted to hear she turned to [redacted] for advise and then argued with us whywhat she supplied should sufficeWe never told her she couldn’t close but itwasn’t going to happen in her desired timeframe [redacted] is currently working thefile as we structured it but I believe they wouldn’t extend her contract unlessshe used them
We have checked our database and all contact information for this customer has been removed from our system as requested This ensures there is no chance they will get called from us again According to our system, they were removed on 8/7/which was the first time our call reps were asked Due to the nature of internet leads, there will be multiple mortgage companies that contact each customer (sometimes up to 5) and therefore it is best for them to also contact the Lead Provider to be removed from the database as well If other mortgage companies are calling them as well, this is out of our control Please let us know if there is any further assistance we can provide and we hope this has taken care of your concern