Dominion Carpet Cleaning

Our *** had her rug taken away last week for cleaning. It was returned yesterday not only NOT cleaned, but also has a new larger stain added to the rug. I tried calling but their message is that their phones are out of services.

I do not recommend this company

paying them twice for the same service and they have not paid us back, despite telling us through e-mail they will.
Dominion Carpet Cleaning came to our property *** to clean carpet before Dec 29, 2017. Afterwards, *** paid them promptly using e-transfer on Dec 29. The amount was $293.80.*** then received notification from her contact, which I believe to be ***, that he did not receive the e-transfer from her. *** sent them another transfer shortly after for the same amount. The company cashed both transfers.
They had also done some other work for us at our front door in early January which came to $67.50.
We inquired with the company through e-mail on January 10, 2018 about receiving the money owed back to us. We exchanged some e-mails back and forth updating the situation and on January 19th the company said over e-mail that they owed us back the balance of $226.30. This was the e-mail:
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On Fri, Jan 19, 2018 at 7:27 AM, *** wrote:
Hello***

Sorry about what happen. Yesterday it was confirmed from my accountant that there was a payment of $293.80 which was not accounted for on our invoices. It is extremely odd as we never received a second email that we could find. Either way dominion owes you a refund of that amount. Is it okay if I send it to you in an e transfer ?

The amount for the refund is
$293.80

The out standing balance is $67.50

Which means dominion owes you a refund of $226.30

Please let me know if the e transfer is fine other wise I can write you a cheque and mail it to you. Please provide an email or address

Thank you and I am terribly sorry about what happen.

***
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Since that time however it has been tough to get in touch with them.
I then took over for *** to resolve this issue, sending them an e-mail on February 11. The company did not respond and did not return phone calls from ***'s phone so I called them from a different phone number - my personal cell phone - leaving only my name and phone number over a voicemail. I received a call back immediately and spoke with someone; I think his name was ***? *** said he would look into this matter for me and get back to me. *** did not get back to me so I called and e-mailed him again on February 22. *** responded back to my e-mail that day saying:
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From: ***
Sent: February 22, 2018 1:12 PM
To: ***
Subject: Re: Refund

Hello ***,

I double checked into the email transfer I sent it still says pending. Can you please confirm the email address you would like it sent to? I sent it the day after we spoke.

thank you ***
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I e-mailed *** back confirming my e-mail address with him - which he already had because it was the same one I was using to contact him - and to thank him for looking into this for me.
I have e-mailed him 3 times since then and have called multiple times as well with no response. My latest e-mail was sent today, March 5, stating that if I did not receive payment that I would be contacting the ***, *** as well as the Revdex.com.
*** has tried contacting the company several times through *** and I also attempted to contact them through *** on Friday, March 2.
I found an address for his business today as well and went by the address to speak with him about the issue. It turned out to be a residential address.