Dominion Energy NC

and *** were excellent doing my installation. From the beginning everyone at PSNC did an excellent job. Had to reschedule several times and each time they informed me and followed up with me. The installers were experienced, professional and went above and beyond. Best customer service I have received in quite a time. This experience was the diverse opposite from experience I had with trying to get electric tankless done.

I bought PSNC water heater protection plan for my rental property. But when I need to use it, they said they couldn't find it under the address.
I purchased the water heater protection plan for my rental property. In the confirmation email, it clearly stated the service address as my rental property address and it is charged to my home address account. After the purchase, I even called customer service to confirm that they got the coverage for my rental property. I then also purchased one for my home. Now last month when I try to use it, we called customer service. they said they couldn't find the policy under our rental property. Then can only find policy for my home address. But we have been charged for what we ordered for our rental for months!!! Obviously they messed up on their system.

Error on their end with no reasonable solution
I had a past due balance in April and my service was disconnected . I was told that the balance had to be paid and I would have to start a new account because that account had been closed . I made past due payment as instructed and also paid a deposit to start new service that was in November . I paid almost 500 in total. Every bill since then has been a 0 balance stating I had a credit on my account . I called to verify that it was correct and was told yes and that my credit would be applied to my bill until the funds were exhausted . My most recent bill came and it was $34 which I said I would pay and immediately after that I receive an email from the company stating that I owe $481 . I called in to find out what was going on , only to be told that the past due amount I paid was never applied to my old accounti n which they told me it had to be paid before they can even start new service again . When I called them they proceed to tell me that it was an error on their end and they never applied it to my past account . How is that my fault ? Especially when I called to VERIFY that the credit on my account was correct and was told I over paid . Now I'm stuck with this bill and all they keep saying is in sorry that happened to you . Unbelievable!!!!! I want that amount waived immediately. They also told me if it wasn't paid I would be disconnected

I went without heat for 6 weeks because PSNC took my meter & red tagged my unit accidentally. I have contacted their customer service with no response
On October 1, PSNC came to my home at *** to turn the gas on/change to my name. They red tagged my unit and took my meter saying there was a gas pack problem (gas blowing out exhaust). They said I needed HVAC to repair prior to having the gas turned on because it was dangerous. On November 2, I had*** come out for repairs. They couldn't do anything because there was no gas meter available for them to test the gas. I called back to the gas company to try to get them to bring the meter at the same time as a repairman, but that wasn't possible and it took forever to find an HVAC professional who could come stay at my house until PSNC showed up. When the PSNC rep came out with the HVAC repairman, they noted that there was nothing at all wrong with my unit (they both came out on November 30). The PSNC rep who came out on Nov 30 apologized profusely and said the first tech made a mistake. This mistake cost me TWO months with no heat as well as $215.45 in "repair bills" for house visits from HVAC. I am beyond angry and frustrated. I want this fixed. I would be okay with a $215.45 credit to my account.

I have 3 repair warrentee and I sold one of the Houses and I want stoped only for that house
my account # is*** and I have repair warrentee with three houses but all are on one bill. I sold one of the houses (*** Nc 27616) and I want all services stoped only at that address not at the others. I called and talked to *** at about 8 pm 6/12/2018 and she said that that address had been cancled last year. I told her to check again because I am paying $84 a month and doesnt that sound strange for one House . She said I may have 3 hvac units at one house. I told her thats rediculous and can I speak to a supervisor. She put me on hols for long time. So I finally hung up and called back and explained the situation to a lady named *** and she said she would help and she put me on hold and so ist been about 20 min so far *** my address *** 27616 I do not want this service cut off just the

PSNC's new online payment system is broken. I have been paying online for about 18 years. It took me all of 2 minutes to pay my bill. WIth this new system, it requires you to create a new login and password. The validation system does not work. I can not access my account. I have register 3 times. Never works. So how do I pay my bill now? No, I am not giving anybody my checking account number or CC number. You broke it. Fix it!

PSNC Energy Winter Rates are criminal! Thermostat set at 68 during 30 degree weather and my bill is 4-5x more! thats ridiculous!

I am trying to get my gas turned back on at our local church due to another church moving and not telling us it is was gas. We were under impression our church was all electric but come to fine out it was gas as well. We contacted the gas company last night told them our issues and said it was an emergency to be turned on because we are having a church function tonight that several other churches and ministers are coming to and they refused to turn on our gas and we have paid for it to be turned on. We explained several times how we need it for tonight but they refused to help.

Poor customer services. I had been a loyal customer for 4 years and continued to use PSNC when I moved. I went to pay my first bill and my account says that everything is good and I get a email confirmation everything was received, then I get a letter in the mail that it did not go through, so I go to my account and re-submit payment, receive the email of confirmation it went through, get another letter saying it did not go through, so this time I call and they say you typed your account number wrong, just resubmit. not a problem. then I ask why my bill is going up and they say they charge $25 for each error! If I did not go out of my way to call to speak to someone about this based on my account information looking correct this could have gone on. I asked as I was a loyal customer for over 4 years and this is the first time paying at the new house if they would help me out or at-least meet me in the middle and they would not. There should be a way that catches errors or at-least flags a card as invalid so that customers that are just trying to pay there bills are not charged $25!

The absolute worse scheduling/customer service of any company I have ever had the displeasure of doing business with. Definitely not a customer-friendly nor solution-based business as they have NO consideration of their paying customer's time nor schedule. I rearranged my schedule to work from home so that I could have my service activated. Apparently, it's required for you to be present for the tech to work OUTSIDE of your your home. I requested a call 60 minutes before the tech was to arrive. Because I was on a work call, I could not immediately answer the tech's call. However, I returned his call 1 minute and 33 seconds later (I have a call log to prove it), with no answer. I called again seconds later, no answer and left a vm. Forced to call the "customer care" center, I was stuck in a que for over 5 minutes, after being advised by the "robot" that my call would be answered in 1 minute. After a ridiculously long wait time, I was told by a lackadaisical rep and an ineffective manager that I would have to reschedule for the next day. The cause of my outrage...I immediately called the tech back and this 1 minute and 33 seconds delay affected the tech's entire schedule although he was suppose to arrive to my home 60 minutes after our initial contact. Bewildering and disappointing to say the least. If there are ANY alternatives for service providers, I will surely find them. - A disappointed ***, NC customer