Dominion Homes

Our records indicate that this homeowner was unhappy that per the warranties, a hairline concrete crack does not justify or necessitate a replacement of the front porch Our Quality Assurance personnel was on site on 7/and did a follow up on 7/Every discussion we had with the homeowners reiterated the fact that the nominal width concrete cracks are not covered under warranty MrWard indicated that he was not happy with this determination and He said he would not sign off on his paperworkOur preliminary inspection of the roof indicated that it appeared to be within the warranty tolerances, but we committed to have a roofing company perform an inspection We have asked Lumber to perform this inspection They haven’t completed this yet, but are tentatively set to do so this Friday, 9/25, when they are in the area for an unrelated appointment Thank you,Dominion Homes Customer Care

This is the e-mail chain confirming the contact dates and information When I requested a person to speak with - they just provided me with a response indicating that I can only submit a request in writing - which I have already done

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me However, they did not show up on Wednesday, September 23rd as promised I did not even receive a phone call to reschedule.And as of today, I have not heard from Dominion Homes regarding this matter

Good afternoonDominion Homes explained to this homeowner via phone on 1/22/and 3/23/that due to the recent purchase of the assets of Dominion Homes by the PulteGroup and the resulting unavoidable staffing and scheduling adjustments inherent to this change, we were temporarily delayed in scheduling all new House Call warranty program appointments We also explained that Dominion Homes is still here to honor the home warranties and this was only a temporary scheduling delay which had no negative effect on your warranty coverage We spoke with the homeowner on 4/27/and scheduled the House call to take place on 7/10/at 9:AM We have noticed that the homeowner did not list the tree as a concern on their House Call item list We will send the information to the Quality Assurance technician, but as that paperwork has already been passed along, it will be incumbent upon the homeowner to be sure to bring up the tree issue for review at the upcoming appointmentThank you, Dominion Homes Customer Care

Dominion Homes personnel spoke with Mr [redacted] in September and November of relative to the yard drainage repairs Exterior yard work of this nature is weather dependent, and this has been placed on our “weather permit” work list to be addressed after the weather breaks in the spring/summer of It is not possible to address this type of work at this time of yearIt is winter in central Ohio There is no option to speed up the seasonal weather conditionsMr [redacted] has already been advised the work will take place in Thank you,Dominion Homes Customer Care

Good afternoon On 6/23/we contacted the homeowner to offer an appointment for our Quality Assurance technician to come out and review all outstanding items, as the original representative who visited the home is no longer with our company We offered an appointment date of 7/13/15, but the homeowner indicated they needed a Friday appointment, therefore we are scheduled to meet at the home on 7/24/at 10:AM to review any and all outstanding concerns Thank you, Dominion Homes Customer Care

I am rejecting this response because: I emailed customer care on 04/08/and still have not gotten a responseI find it upsetting that they were able to answer this complaint promptly, but they do not respond to their customer's emails for months on endThe tree issue was initially being handled through HOA OMNIOMNI is the Homeowners Association who handles our communityThey told me that it was the City of Columbus' responsibility to replace or repair the treeThe City of Columbus stated that it is the obligation of Dominion Homes to repair the tree as the tree died within a year of being planted and it should be under warrantyMy husband and I will make sure that when the technician comes out on 07/10/he is made aware of the tree issueI have paperwork from the City of Columbus that details this

The business sold a product where it clearly covered up a hole behind the wallTheir response states this is not uncommon, but it is morally wrong for the business not to disclose blatant cover ups to the buyerI f it was disclosed I would have required them to fix it or I would not have purchased the homeFurthermore the buyer paid for a home with complete walls and should not have to pay additional money to repair something that she already paid forThe seller has an obligation to disclose this to the buyer it is not the same as a minor in perfection behind trimThe seller clearly cut out part of the wall including the firewall between the condos thus leaving a weakness in the protection against fire and overall appearanceIf this was just a tiny imperfection I wouldn't be pushing this so hardThe seller thinks it's okay to not only sell an incomplete product, but to leave the buyer vulnerable to potential risk in the event of a fire which is not acceptable

This complaint has been closed as “unresolved” and this is not accurateThe asphalt driveway vendor met with the homeowner on Thursday, October 8th Under the authority and terms of the warranty, Dominion Homes had determined that a PATCH of the asphalt was an appropriate corrective measure The homeowner did not want a patch and chose instead to work with Reardon, the vendor, directly to find a solution they are happy with The homeowner has Reardon’s contact information is has CHOSEN to work with them directly for corrective measures of their choosing, INSTEAD of accepting standard warranty repairs We are no longer involved in this matterThank you

Good afternoon We have arranged an inspection appointment with the homeowner, for July 10th Our Quality Assurance representative and the flooring company, AFS, will both be present for this on site inspection Thank you

complaint number [redacted] Mr [redacted] ’s House Call warranty program visit Walk through was scheduled and took place in August of 2015, and the subsequent Work appointments were completed before the end of the year (between October and December) The House Call has been completed and there are no open service itemsThank you, Dominion Homes Customer Care

This door was replaced on Friday, April 8th After the replacement, on April 15th, the homeowner advised us that while cleaning he found a crack in the glass of the transom windowOn APril 22nd, our Quality Assurance personnel called the homeowner and left them a message advising that replacement glass and base trim have been ordered; once they are received, installation will be scheduled thank youDominion Homes Customer Care

I am rejecting this response because: I purchased the home, closed and moved into the house October The problem was reported in November and I was told by Dominion Homes that this issue would be addressed again October during an annual walkthroughI submitted this again in October of with pictures of the problem and drainage issues This issue has been going on now for over years and If you'd like, I will be glad to provide you with the number of good days that this issue could have been taken care ofThe date of me addressing this issue is bogus and wrong information tossed out there as a distraction

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*** *** *** *** *** ** *** Sun, 07/31/6:pm K** *** *** Sun, 07/31/6:pm I haven't heard from Dominion since you all said the ticket was solvedHow do I re-open it? *** *** ***

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
I did in fact reply to the business on June by e-mail accepting the appointment for July th at 10: I have not received confirmation on my e-mail

Our records indicate that the House Call Warranty work was completed Please specify which item(s) you feel were not addressed and we will be happy to research and respond

Consumer’s Additional Information Regarding
Complaint: When we built our home in (moved in June 2013) Dominion Homes had America's Floor Source lay the laminate floor in our kitchenThe floor began to pull apart at the seams to the point of needing a rug to lay over the seam in one area because it was pulled apart so badly that the kids could fit a Matchbox car underneath the linoleumWe called to let them know this was happening only to be told that we needed to wait until our year walk-through to have it looked at because if they came out then the rest of the items needing repaired would be void so we waitedThey came out and replaced the floor in July At this time, the floor looked fine and we did what the flooring company said and didn't walk on it for the specified length of time (hours, I believe)Then the floor started pulling apart again after a few monthsDominion made an appointment to come out again in April to seam the floor againAt the end of May we started calling again because the seams were again starting to come apartI had to call again in June because Customer Care "forgot" to send the email to the site supervisordays later I was finally able to have them give me a time to come outOn July 10, 2015, America's Floor Source and Dominion Homes came out and I was told the floor would likely need replaced again if sealing the seams didn't work this timeThe seams were sealed a week later by "the best guy AFS has." However, the seams are coming apart againThis time Dominion Homes didn't respond to my email sent at the beginning of MarchI called them on the 30th to be told I would get a call back by the end of the day only to receive an email on the 31st at the end of the business day stating the warranty is now expired on the floor and they are unable to take care of this matterHowever, this has been going on from the very beginning of us moving into the homeI was also told when I questioned the warranty that this would be corrected despite the warranty because it was considered the same problemThe original problem never went awayThey just come out do a temporary resealing of the seams, which lasts a couple months and then were right back to square one and calling again.Consumer’s New Desired Resolution: The desired outcome I would like to see from Dominion Homes and America's Floor Source is to have the linoleum replacedThis is the second floor we have had put down and resealed multiple timesThese two companies need to come up with a solution to prevent this problem from happening again whether it be to pull this floor up, clean the subfloor, and put the same or different flooring down

As Dominion Homes has shared with Ms***, the purchase of Dominion Homes, Inc.’s homebuilding assets last
summer by another company has contributed to a substantial delay in the
completion of our warranty work. Dominion Homes is still here to honor the home warranties and is working to
mitigate the scheduling delays that are
occurring The Dominion Homes Customer Care and Quality Assurance teams
remain in place and all of the home's original warranties and terms remain in
effect
The House Call list was received within the required timeline and the items Ms*** submitted on that list are eligible for review under the one year
warrantyHowever, so that we may address our backlog of House Calls already in
process, we are currently imposing a temporary hold on the scheduling of any
new House Call walk through visits. We
will resume the process of contacting homeowners in late 2015/early in
order to establish future House Call initial walk through dates, and then any
necessary subsequent work appointments
Ms *** spoke with our Customer Care team on 9/14/and was again provided with all of this information Her Hosue Call Walk (inspection) appointment was scheduled to take place in December, in keeping with the information provided aboveWe
apologize for any inconvenience caused by this temporary delay, but the appointment is scheduled.
Homeowner information: Please
note that all appliance warranties are directly through the manufacturer and
you may call them directly for service at any time within your warranty
period. Additionally, the two year limited mechanical warranties on the
installation of the plumbing, electrical, heating, and cooling systems are
serviced directly by the installation contractors marked on your Contractor
Directory and you should contact those contractors directly for prompt service
should any mechanical concern arise within the warranty periodThese
concerns should not and do not have to wait for your House Call visit
Sincerely,
Dominion
Homes Customer Care

Good morning. On June 24th, we offered the homeowner an inspection appointment for July 10th between 9am-11am We have not yet received any response to our offer. Thank you

This home had their House Call WALK through appointment on July 10, This appointment is designed to allow the Quality Assurance technician to review the items the homeowner has submitted on their House Call list, and then arrange a followup appointment or appointments, in order to actually implement any repairs deemed appropriate under the warranties As the homeowner has indicated, their next appointment has been scheduled, with their agreement, for 9/4/ The Quality Assurance Technician will be on site and overseeing the completion of the agreed upon items Please let us know if further information is required. Thank youDominion Homes Customer Care