Dominion Hope

To Whom It May Concern:Gas service was turned on at the meter for the customer today at 10:am Two stoves were red-tagged and left off because one is unvented and located in a confined space and the other did not have a safety pilot.Please contact me if any questions/concerns.Thank you *** [redacted] Dominion Hope304-625-63758-649-6375Business Support Desk/877-333-[redacted]

Ms [redacted] The turn on service order fo [redacted] will be scheduled for Wednesday, 5/25/16, 8-12, with a call before arrival.Please contact me if any questions/concerns.Thank you*** [redacted] Dominion Hope304-625-63758-649-6375Business Support Desk/877-333-[redacted]

[redacted] The PSC rule under discussion states “Whenever the Company is asked to reconnect service, or to initiate service in a new or different customer’s name at an existing service location, and a premise visit is required, a charge of $30 shall apply.” We, to the best of our ability, accurately read the meter to generate a final billing for the former customer, initiate an account for the new party, and perform a visual inspection of the meter and surrounding areas as a safety check. The italicized portion of the rule applies to this customer. This same rule was in effect when the customer requested service in her name at [redacted] Please contact me if any questions/concerns. Thank you [redacted] [redacted] Dominion Hope 304-625-6375 [redacted] om

*** *** * *** *** has had service in his name at this address since 7/21/16. We have record of one phone call from the customer that occurred on 2/21/17. He was advised of both past due amount, $219.67, and account balance, $293.97, of the bill. A payment $posted to
the account on 2/21/Ten-day notices were sent to the customer on 2/18/17, 4/19/17, 5/19/17, and 9/19/17. Our records indicate phone contact was made with the customer on 2/21/17, 6/23/(answering machine), 6/26/17, and 6/28/(answering machine) Service was disconnected for non-payment on 7/13/and the final bill sent with a due date of 8/14/17. The collection warning letter was sent to the customer on 8/25/17. *** *** contacted us the day the account was sent to the collection agency on 9/20/but did not make the payment until 9/25/17. Please contact me if any questions/concernsThank you

To Whom It May Concern:Gas service was turned on at the meter for the customer today at 10:20 am.  Two stoves were red-tagged and left off because one is unvented and located in a confined space and the other did not have a safety pilot.Please contact me if any questions/concerns.Thank...

you [redacted]Dominion Hope304-625-63758-649-6375Business Support Desk/877-333-8658[redacted]

I received a PSC Informal complaint from [redacted] on 11/1/17 regarding this same matter.  I forwarded the response listed below to the PSC on 11/2/17.  I have not received updated customer information regarding the response from the PSC.  I can forward pictures of the temporary...

repair work done by [redacted] that were taken by the shop supervisor.  [redacted] can contact me at 3[redacted] if he wishes to file a claim for compensation from [redacted].  Please contact me if any questions/concerns.Thank you,[redacted]
 [redacted]Dominion Energy West VirginiaOffice[redacted]A contractor installing fiber optics bored through the gas mainline causing a leak in the area.  Dominion Energy WV field crews tapped the line in front of the customer’s home to repair the leak and remove water in the line.  Crews installed a plate at the end of the driveway so that residents could continue to use it.  Someone, not us, placed three orange cones on the plate; they are not ours.  The customer should be able to use his driveway by removing the cones, according to the pictures taken by the shop supervisor.  Complete DEWV restoration work should be completed by the end of next week.

Ms. [redacted] The turn on service order fo[redacted] will be scheduled for Wednesday, 5/25/16, 8-12, with a call before arrival.Please contact me if any questions/concerns.Thank you[redacted] [redacted]Dominion Hope304-625-63758-649-6375Business Support...

Desk/877-333-8658[redacted]

[redacted]
 
Rule 12 under the Public Service Commission Rules and Regulations for Distribution and Sale of Natural Gas states “Whenever the Company is asked to reconnect service, or to initiate service in a new or different customer’s name at an existing service location, and a premise...

visit is required, a charge of $30.00 shall apply.”  Our billing program currently does not permit service orders for customer change to be manually updated to the new party with a read from the customer.  Therefore, the service order is scheduled to the field for a technician to retrieve the reading from the meter for the turn on or transfer.
 
Please contact me if any questions/concerns.
 
Thank you  [redacted]
[redacted]
Dominion Hope
304-625-6375
[redacted]

[redacted]
 
The PSC rule under discussion states “Whenever the Company is asked to reconnect service, or to initiate service in a new or different customer’s name at an existing service location, and a premise visit is required, a charge of $30 shall apply.”  We, to the best of our ability, accurately read the meter to generate a final billing for the former customer, initiate an account for the new party, and perform a visual inspection of the meter and surrounding areas as a safety check. The italicized portion of the rule applies to this customer.  This same rule was in effect when the customer requested service in her name at [redacted]
 
Please contact me if any questions/concerns.
 
Thank you
[redacted]
 
[redacted]
Dominion Hope
304-625-6375
[redacted]om

Revdex.com:
I have reviewed the response made by the business in reference to complain[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The language of Rule 12 indicates that the $30 service fee is applicable when a "premise visit is required."  The rule further indicates that inspection of gas appliances and piping is necessary for reconnection and installation of new services.  In the present situation the gas line has not been disconnected nor has there been any new installation.  This is clearly the case as I have been informed that I do not need to be present for the visit as they will only be reading the meter and will not require entrance into the residence.  As such, the business's own rules do not preclude a customer from reporting the meter reading and/or stipulating with the current customer with regards to the meter reading.   The rule does not in anyway indicate that the initiation of service in the new customers name is indicative of the need to visit the premise for inspection.  In fact Rule 9 indicates that meters are manually read bimonthly anyway.  In some situations this may lead to customers being charged for reading visits that were already scheduled and routine. 
Regards,
[redacted]