RevDex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. [Provide details of why you are not satisfied with this resolution.] [redacted] 's response validates my complaint. I stand by my statement of the facts. He threatened me with legal action; I responded to his threat. Nowhere does he mention that I paid for the service within hours, nor does he deny screaming at me on the phone. The fact that he, incorrectly, rebuts every statement one by one and does not apologize for one thing he may have done to make me, the customer, uncomfortable/unhappy is proof of unprofessional treatment in and of itself. The customer is always right, except apparently at this business. I was delighted with the utmost in professional service I received from [redacted] last week in procuring ober $1,000.00 worth of locks in my new residence. I have also relayed the treatment I received from [redacted] to my friends, family and colleagues, as well as the starkly contrasting treatment from Richmond Security. The loss is [redacted] 's. I am sure he will respond with the last word. You would think an 83-year-old businessman would know better. I stand by every word of my complaint. Regards, [redacted]
RevDex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. [Provide details of why you are not satisfied with this resolution.] [redacted] 's response validates my complaint. I stand by my statement of the facts. He threatened me with legal action; I responded to his threat. Nowhere does he mention that I paid for the service within hours, nor does he deny screaming at me on the phone. The fact that he, incorrectly, rebuts every statement one by one and does not apologize for one thing he may have done to make me, the customer, uncomfortable/unhappy is proof of unprofessional treatment in and of itself. The customer is always right, except apparently at this business. I was delighted with the utmost in professional service I received from [redacted] last week in procuring ober $1,000.00 worth of locks in my new residence. I have also relayed the treatment I received from [redacted] to my friends, family and colleagues, as well as the starkly contrasting treatment from Richmond Security. The loss is [redacted] 's. I am sure he will respond with the last word. You would think an 83-year-old businessman would know better. I stand by every word of my complaint. Regards, [redacted]