Dominion Power Systems, Inc.

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Revdex.com:
At this time, I have not been contacted by Dominion Power Systems, Inc. regarding...

complaint ID [redacted].
Regards,
[redacted]

Review: In April my roommate and I recieved our first Dominion bill (for March 2015 service) for our new apartment.

We paid with two separate checks for $15.67 each. When we recieved our May bill (for April 2015 service), it said our balance was $0.

On the next June bill however, we were shocked to find we had a balance forward of $15.68 (for one check) and an NSF charge. When we called to see what happened they said one of our checks bounced.

At the time they could not tell us who's check bounced so we both followed up with our banks who informed us that they both had no record of a bounced check, both checks had cleared. My rommate's bank even offered to provide written documentation AFTER Dominion was able to verify which of the two checks was the one that "bounced."

We both called Dominion at total of 4-5x that month in an attempt to find which check "bounced." Each time we were transferred to different departments and each one would eventually say they needed to call back because they couldn't figure it out. Finally we were told that they could not tell us over the phone, but would put the amount in dispute and then send a copy of the mystery check in the mail.

For over a week we checked the mail every day for the check, it never came.

We called back and were told that Dominion had made a mistake, the charges would be reversed and the problem was all set. Although we had already wasted ample time on the issue, we were just happy to have it resolved.

Unknown to us the issue would continue up through our latest bill (due September, for 8/2015 service). Throughout this time I have spent close to 5+hrs calling Dominion; every single month we get a new explanation.

Last month we were told, actually it wasn't one check -- one bounced and one was a returned item. Again over 5+ calls they could not say which check was which, or provide proof.

Finally at the end of last month my we were told our balance forward would be cleared. Again the charges remain.Desired Settlement: I can not longer spend time on the phone with Dominion (during my work hours mind you because they are only available during business hours when their customers are at work).

They told us following the latest round of calls in August that our account would be cleared and we would have a $0 forwarded balance. They need to follow through on this promise and remove the $15.67 charge. Along with clearing the record of the NSF tag on our account.

It is not so much the amount, but rather a gross misrepresentation of both my roommate and my financial credibility.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Dominion Power Systems, Inc. regarding complaint ID [redacted].

Regards,

Review: I phoned at 12:45 pm on 9/9/2014 to the customer service department to inquiry about having my billing date changed by 4 days. This would enable my payment to be on time each month. The customer service representative became curt when as I asked why this could not be done. She stated "because it can't be changed in the system". When I inquired why it couldn't be changed she continued to state the same thing over and over. I've been a customer since August 23, 1991. I want to pay my bill on time and make the payment on the 15th of each and every month but the bill reflects I am 4 days late. She stated I have until the 18th to pay the bill. However, Dominion Services cancelled me for being late. Therefore, my account does reflect a "late status". I only wished the billing period to be moved 4 days ahead when I get paid on the 15th of each month.

This doesn't seem like an excessive request.Desired Settlement: Adjust my billing date to the 15th of the month instead of the 11th.

Review: I am behind on my bill I will say that. I got an automated call on or about 22 Sep 2014 to make payment or face dissconnection as soon as the next day. Through the autmoated system I made a payment extention and was told I had unit 3 Oct to pay $371 and some change. I accepted those terms. On or about 23 Sep I made a payment of $200 in good faith to start paying on that. 24 Sep 2014 my power was cut off. I am now required to pay a deposit over the my next three payement totaling over $300. I am also charged a reconnection fee and loss of powrer from approx 2PM until till it is cut back on. I was forced to pay $278 and some change to get it cut back on today...that has put me in a really bad situation moving forward. I am transitioning from the military to civilian life and pennies are being counted as the job I was supposed to get has not materilized. This has been a tring time for my family and this has been a hugh set back. I thought the extended payment would have upheld, oh how upset I am that Dominion takes no responsibility for the computer system.Desired Settlement: I do not want to have to pay the deposit...the 1/3 I paid today just credit to my account and remove that requirement from future bills. Alos creidt the fees for disconnection and reconnection. Lastly my wife and three kids were without power on a cold rainy day and the whole family greatly affected for meals with the added fees placed on us today for today until my next payday, you decide what is fair compesation for that and let me know.