Dominion Powerwash

returned call to company ([redacted]), he had left me a voice mail stating he was confused as to what is going on, spoke with him and he went on and on as to the phone problems we (the Revdex.com) was having, he couldn't get through...

to us, he called our HQ location in [redacted], PA and they couldn't get through to us either but he finally was able to after going through our antiquated phone system and left me a message, finally, he stated he has resolved all of the consumer's issues, he will email me a written response or get the consumer to do so, 
From: [redacted] <[redacted]>Date: Thu, Jul 24, 2014 at 1:04 PMSubject: cid [redacted] / [redacted]To: [email protected]
ATTN:  [redacted]
In follow-up to our phone conversation this morning, below is a copy of the other complaint in our system that was never responded to.  You may reply back to this email address with your written response to this complaint and any other complaint you have received.  Just make sure you respond to different complaints in separate emails and include the individual complaint id numbers you are responding to.
 

Revdex.com serving Metro Washington DC and Eastern Pennsylvania
1411 K St. NW, 10th Floor
Washington DC 20005-3404
PHONE:###-###-####FAX:###-###-####

7/06/2013
Dominion Powerwash 
13502 King Charles Drive 
Chantilly  VA  20151 
  
  
Dear Representative Dominion Powerwash: 
  
The Revdex.com received a complaint about your business.  The complaint was submitted on 6/25/2013 3:35:44 PM and was assigned an ID of [redacted].   
Although the Revdex.com makes no judgment on the validity of this complaint, we recognize that there are two sides to every dispute.  We are simply requesting your cooperation in making a good faith effort to resolve the dispute, regardless of the settlement explanation given by the consumer.  Our objective is to assist both parties in reaching a resolution outside of the legal system. 
Please review this information and provide written response within the next 10 days.
If you received this complaint via email simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer.
If this complaint was received via postal mail, please state your position in a letter and fax or mail back to the Revdex.com. 
Please understand that the customer's complaint and your response may be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any information that personally identifies your customer.  By submitting your response, you are representing that it is a truthful account of your experience with this customer.  The Revdex.com may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
If you should have any questions or concerns, please do not hesitate to contact me.
Regards,
[redacted] 
The Revdex.com 
CUSTOMER EXPERIENCE INFORMATIONCustomer Information:
[redacted] 
[redacted]
[redacted] **  [redacted]
Daytime Phone: ###-###-####
Evening Phone: ###-###-####
E-mail: [redacted]The details of this matter are as follows:Complaint Involves:
Contract Disputes Customer’s Statement of the Problem:
Dominion Powerwash promised to "apply free sealant' after powerwashing my desk on June 11th 2013. I have called several times since then (it's now June 25th) and sent one email and I have only gotten excuses. Not once have I been contacted by the company since paying the $300 fee on June 11th for the powerwash job.Complaint Background:Product/Service: deck cleaning and sealantPurchase Date: 6/11/2013Model: Account Number: Order Number: Name of Salesperson:
[redacted] Purchase Price: $300.00Disputed Amount: $0.00 Desired Outcome/Settlement: 
Professional deck sealant applied this week. I have been unable to use the deck since early June because of waiting for the powerwashing to begin and now waiting for the sealant to be applied.Desired Settlement: 
Finish the Job 
 
 
 
-- [redacted] | Trade Practice Consultant
 
Tel: ###-###-####
Fax: ###-###-####
Email: [redacted]www.myRevdex.com.org | Start With Trust®
 
Revdex.com®
serving Metropolitan Washington DC and Eastern Pennsylvania®
1411 K Street NW, 10th Floor
Washington, DC 20005
 
-----------------------------------------------------------------------------
The information contained in this message is considered CONFIDENTIAL and for the intended recipient only.  Any unauthorized use, dissemination, or copying of this message is prohibited.  If you are not the intended recipient, please notify the sender immediately and delete this message.

Review: I hired this company to powerwash our house and deck after receiving quotes from a number of companies. Dominion Powerwash offered a free deck sealing as part of their quote which is why we chose them. They did a good job in powerwashing the house and said they would be back to seal the deck after it was dry (we paid in full at this time). The work was done in March. After numerous phone calls to the owner and broken promises on his part to come and seal the deck, the company has failed to complete the job it had promised. It has been over 2 months since the original work was done.Desired Settlement: Seal the deck as promised

Business

Response:

returned call to company ([redacted]), he had left me a voice mail stating he was confused as to what is going on, spoke with him and he went on and on as to the phone problems we (the Revdex.com) was having, he couldn't get through to us, he called our HQ location in [redacted], PA and they couldn't get through to us either but he finally was able to after going through our antiquated phone system and left me a message, finally, he stated he has resolved all of the consumer's issues, he will email me a written response or get the consumer to do so,

From: [redacted] <[redacted]>

Date: Thu, Jul 24, 2014 at 1:04 PM

Subject: cid [redacted] / [redacted]

To: [email protected]

ATTN: [redacted]

Review: Dominion Powerwash promised to "apply free sealant' after powerwashing my desk on June 11th 2013. I have called several times since then (it's now June 25th) and sent one email and I have only gotten excuses. Not once have I been contacted by the company since paying the $300 fee on June 11th for the powerwash job.Desired Settlement: Professional deck sealant applied this week. I have been unable to use the deck since early June because of waiting for the powerwashing to begin and now waiting for the sealant to be applied.