Dominion Properties Virginia

I am in receipt of your letter of 8/4/regarding complaint ID ***
I have reviewed your letter detailing the complaint regarding the repair of the faulty MicrowaveThere are some inconsistencies with the in information being presented- as well as some
information that seems to be omittedA detailed response was sent to *** *** regarding his dissatisfaction with the repair of the Microwave on 7/29/
Manager notified Owner on 7/18/regarding faulty Microwave with recommendationOwner's email of 7/19/directed Manager to utilize the warranty for the appliance- and directed Manager to contact Microwave manufacturer customer serviceManager followed directions given- and information
provided by Owner as requestedOn 7/21/the response from contacting the Manufacturer was provided back to Owner-Owner was updated that service technician would have to visit property to inspect Microwave and validate Microwave warranty- Documentation was requested from Owner to validate warranty that Owner indicated he had for MicrowaveOwner further confirmed that he could provide documentation to Manager as requested for warranty validationOn 7/22/14. Owner was notified that service technician was scheduled to go to property
Over the four days detailed above- the emails exchanged show notification to the Owner, provide Owner directions to the Manager, and show results reported back to Owner of the actions that Manager took based upon the information and directions provided by ownerIn retrospect- if repair of the appliance which the Owner maintained was under warranty was not the objective of the owner- then what was the purpose of the multiple email exchanges, the telephone inquiries, the technician appointments, and all the time and energy expended by all involved? If repair was not desired and/or authorized by Owner- then why direct Manager to take the actions which Owner requested? It was obvious from the web links and information exchanged between Owner and Manager that there
would be costs to getting a service technician on-site to evaluate the appliance and the warranty claim-these individuals do not go on-site for free- especially if the product is determined to be "not under warranty"The Manager had no reason to doubt the claims made by the Owner with regard to the warranty of the appliance, or the documentation he possessed that would validate that warranty- especially when the Owner directed that he desired this course of action be
takenIt is only now- after repairs have been made- that the Owner indicates that he did not desire this outcome
If the documentation/ receipts/ closing documents the Owner maintained he had on-hand had been provided before the service technician visit as requested- it would have been possible to review those documents with the service technician to validate the warranty claimedIt is still possible at this point to provide the documentation that *** *** has indicated he possesses to the manufacturer customer service and request they issue a $$ refund for covered repairsI would be happy to coordinate that refund if the requested documentation could be sent to usI would be interested in working with your office to make that happen for *** ***
Thank you for your attention to this matter,
*** ***

After speaking with the business the customer needs to show the receipt for the microwave that indicates the high end warranty he stated that he has on the microwaveThe customer is states that the microwave has a five year warranty however the one in the home does not have thatThe work was billed because the customer was not able and has not provided the paperwork to show that the work was coveredIf that is provided that the warranty company can be contacted concerning the working that was paid for

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Here is my response to the reply from Dominion Properties Virginia LLC :
First, I wanted to clarify my complaint was not limited to only recent incident of faulty microwaveIn my complaint, I noted main points and Dominion Properties only responded to one issue which was unsatisfactory as wellHere are all the issues:
Since, our contract started early this year, Dominion Properties is charging me for things I never approved forIn the contract, it was listed that they are suppose to seek the permission of the owner before making any expense more than $In the first month of the contract, they charged me more than $1,for the painting in my houseInitially, they were persistent that I have to pay for the expenses and after long phone arguments , they had to make the decision to not charge the owner because they never asked for owner's approval for these expenses
After this incident, they lost owner's complete trust
Even since our contract started, they charged lot of regular maintenance costs which costed less than $(almost every month) and thus never took my approvalhowever, they never provided me the work order or original invoices from the contractorsSo, I am even not sure if they actually got that work done in my house or just charged me the expensesI have asked for these invoices several times and can provide proofs as needed, but they have not sent me any invoice until today
Now coming to the faulty microwaveI am afraid, the information provided by Dominion properties is inconsistent with the reality.
As per the response from Dominion properties, it says ' Owner's email of 7/19/directed
Manager to utilize the warranty for the appliance- and directed Manager to contact Microwave manufacturer customer
service'
This statement is incorrectOwner provided the internet link which suggested the part has warrantyHowever, owner suggested Dominion properties to call the company and confirm the warranty
On 21st July, I got response from Dominion Properties saying they have inquired about warranty and the manufacturer confirmed the product is still under warrantyThey also informed the owner that owner needed to provide the sales receipt etcto avail warrantyTo this owner replied that he could provide those proofs
Dominion properties tried to confuse conversation when they said in their reply that " Documentation was requested from Owner to validate warranty that Owner indicated he had for MicrowaveOwner further confirmed that he could provide documentation to Manager as requested for warranty validation"
Owner only confirmed that he had the receipts of sales which proved when the product was boughtWarranty confirmation was provided by Dominion Properties based on their research and their email on 21st july
Dominion further mentioned in their reply " On 7/22/Owner was notified that service technician was scheduled to go to
property" .
This iss correct, they confined the owner that technician is going to visit on 23rd julyHowever, after following up by the owner on 23rd they mentioned that the technician will visit on 25th July insteadMoreover, Dominion Properties failed to inform the owner that technician would charge $to visit owners place and on top of it, the product was not covered under warranty.
Not just that, in-spite of calling them multiple times that day, they did not bother to inform me and made the decision to get the microwave fixed by themselves I had clearly told them multiple times over phone conversations earlier and email that if the product was not covered under warrantly, I would like to replace it not get it fixedbut still they went ahead and got it fixed without asking the ownerthe cost of repair was almost 80% of the new microwave and owner preferred to get that replaced with new one
Dominion responded in their response that "It is only now- after repairs have been made- that the Owner indicates that he did not desire this outcome"
Owner challenge this argument and can provide email confirmation that owner clearly indicated the desire before the repair was doneIt's just that Dominion properties comfortably ignored that
Thank you,
Home Owner

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As per the email I provided earlier from Dominion Properties, they confirmed the owner that they have done their due diligence and informed the owner that the part in under warranty. Owner never confirmed that the part is under warranty as Dominion Properties suggests. Owner requested them to speak with the manufacturer and confirm the warranty before owner can make a call if he wants to replace or fix the microwave. Proof of such communication is already provided to Revdex.com. On top of it, after they found out the part was not under warranty, Dominion Properties did not ask for the permission from owner and decided to get it repaired themselves. Owner never approved them of the expenses. As per the contact, Dominion Properties is required to get the approval for such expenses.
Regards,
[redacted]

Review: This complaint is filed by property owner ([redacted]l). Contract between property owner ([redacted]l) and Dominion Properties Virginia LLC clearly states to seek approval of the property owner for costs exceeding $250.00. Dominion Properties conducted services on the property exceeding $250.00 several times without owner's approval. First time, they got the painting done and billed the owner for more than $1000 without seeking approval on the cost. In addition, they never provided receipts or work order from the contractor who performed the work in spite of asking them about it repeatedly. Later after several discussions and arguments, when the owner refused to pay on grounds of breach of contract Dominion Properties took the charges off. But after that, they continued to charge owner for various expenses performed on the property which were clearly not needed under the pretext of maintenance and failed to provide any invoice/work order for any work that was done. Nor did they ask or take permission from the owner before carrying out any maintenance work. Failure to provide receipts gave the owner an indication of fraudulent transactions and fraudulent work performed on the property.

Now most recently, the tenant complained of microwave not heating. Dominion Properties reached out to owner and suggested they purchase a new microwave as cost to repair will be more or less same as the cost to replace. Owners response was to first reach out to ** customer service as the microwave might be under a 5 year warranty. Owner provided the link of a website to that effect and requested them to call ** customer service to confirm about warranty etc. But Dominion Properties called ** repairman and themselves decided to get the repair done costing the owner more than $300 again without any approvals to this cost.

They repeatedly breach contracts, do not provide receipts for any repair done and additionally clearly breach the contract by not taking permission for repairs of more than $250.Desired Settlement: Owner desires the following outcome:

1) Provide original receipts or work order for all the work performed on the property till date. Do not provide dominion properties invoice. If receipts are not provided owner expects refund of the expenses charged to the owner.

2) Owner would like to discontinue the contract with Dominion Properties Virginia LLC as soon as possible.

Business

Response:

I am in receipt of your letter of 8/4/20 14 regarding complaint ID [redacted].

I have reviewed your letter detailing the complaint regarding the repair of the faulty Microwave. There are some inconsistencies with the in information being presented- as well as some information that seems to be omitted. A detailed response was sent to [redacted] regarding his dissatisfaction with the repair of the Microwave on 7/29/2014.

Manager notified Owner on 7/18/14 regarding faulty Microwave with recommendation. Owner's email of 7/19/14 directed Manager to utilize the warranty for the appliance- and directed Manager to contact Microwave manufacturer customer service. Manager followed directions given- and information

provided by Owner as requested. On 7/21/14 the response from contacting the Manufacturer was provided back to Owner-Owner was updated that service technician would have to visit property to inspect Microwave and validate Microwave warranty- Documentation was requested from Owner to validate warranty that Owner indicated he had for Microwave. Owner further confirmed that he could provide documentation to Manager as requested for warranty validation. On 7/22/14. Owner was notified that service technician was scheduled to go to property.

Over the four days detailed above- the emails exchanged show notification to the Owner, provide Owner directions to the Manager, and show results reported back to Owner of the actions that Manager took based upon the information and directions provided by owner. In retrospect- if repair of the appliance which the Owner maintained was under warranty was not the objective of the owner- then what was the purpose of the multiple email exchanges, the telephone inquiries, the technician appointments, and all the time and energy expended by all involved? If repair was not desired and/or authorized by Owner- then why direct Manager to take the actions which Owner requested? It was obvious from the web links and information exchanged between Owner and Manager that there

would be costs to getting a service technician on-site to evaluate the appliance and the warranty claim-these individuals do not go on-site for free- especially if the product is determined to be "not under warranty". The Manager had no reason to doubt the claims made by the Owner with regard to the warranty of the appliance, or the documentation he possessed that would validate that warranty- especially when the Owner directed that he desired this course of action be

taken. It is only now- after repairs have been made- that the Owner indicates that he did not desire this outcome.

If the documentation/ receipts/ closing documents the Owner maintained he had on-hand had been provided before the service technician visit as requested- it would have been possible to review those documents with the service technician to validate the warranty claimed. It is still possible at this point to provide the documentation that [redacted] has indicated he possesses to the manufacturer customer service and request they issue a $$ refund for covered repairs. I would be happy to coordinate that refund if the requested documentation could be sent to us. I would be interested in working with your office to make that happen for [redacted].

Thank you for your attention to this matter,

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Here is my response to the reply from Dominion Properties Virginia LLC :