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Domino Floor Company, Inc.

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Reviews Domino Floor Company, Inc.

Domino Floor Company, Inc. Reviews (5)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I had to check with *** Firearms as I did not remember the transactionI have had to send those revolvers back so many times I had lost count of what, where and when *** Firearms wouldn't buy the firearm from me as he won't sell *** *** products in his storeHe thinks their junkBut he did sell one revolver for me on consignment*** *** is correct on that pointI had forgottenI feel sorry for the poor fella that bought it
Sincerely,
*** ***

Complaint: [redacted]
I am rejecting this response because:
   Yes the business did send me a return mailing label as they said. I have returned the .32 [redacted] Magnum revolver to them. However I DO NOT have in my possession either of the .22 magnum [redacted] revolvers. They kept BOTH of them and replaced them with one .32 [redacted] model revolver. I wrote to [redacted] and told him that I had filed a complaint with the Revdex.com and a short while later he phoned me and asked if I had returned the revolver. I informed him that it would be sent out that very day. (And it was.) He then said he would send me a check and we would part company. I agreed and he hung up on me. From their written response to you they seem to imply that I still own one of their .22 revolvers. I DO NOT. I sent them BOTH in and [redacted] replaced them with one .32 caliber revolver. At this time I do not have any [redacted] firearms in my possession. They need to check their facts.
Sincerely,
[redacted]

To Whom it May Concern:
I am a little confused by [redacted] statement to you saying he had not had a response from us at [redacted]. I emailed [redacted] this morning with a [redacted] return label, sent at 10:41 am. I emailed [redacted] to let him know the label was on its way at...

10:45. Two revolvers were sent to us on 2-13-13 through [redacted]. One was returned to them on 2/20/13 and one on 2/27/13. On 8-1-13 we received one revolver in, again from [redacted]. We replaced that one with a new revolver under our lifetime warranty. We are waiting for the revolver to come back to us for assessment. [redacted] also spoke with [redacted] today and agreed we will send a refund for the revolver as [redacted] has remained disappointed with our product.
[redacted] currently enjoys an A+ rating with the Revdex.com. It is unfortunate we have been unable to resolve the issues with [redacted] as we always seek to have satisfied Customers.
Sincerely,
[redacted] [redacted]
Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To re-iterate what we reported 6-17-14:
We received two (2) revolvers in from [redacted] Firearms on 2/13/2013. Serial number [redacted] was shipped back on 2/20/13 and received by [redacted] Firearms on 2-22-13. This was confirmed today 6-19-14 by [redacted] Firearms.  They state the Customer requested it be put on consignment through them. It was sold. They no longer have in their possession. This model and serial number has never been returned to us since that time.
Serial number 12-20978 was repaired and shipped to [redacted] Firearms on 2-27-13.
On August 1, 2013 we received serial number [redacted] back in. It was determined at this time per [redacted] that we would replace with a different model 73220 and re-imburse [redacted] for his shipping charges in the amount of $42.00.
On 8-5-2013 model 73220, serial number [redacted] was shipped to [redacted] Firearms as a replacement for [redacted].
We received an email from [redacted] on 6-15, 2014. He stated he was finally able to take it to the range that day since he hadn't been able to find proper ammunition. He had difficulties with ejection. He was emailed a return label on 6-17-14 for [redacted]. The revolver was received in today. We will be sending him a refund for the sugested retail price of one (1) model 73220.
In Summary:
Two (2) firearms where received from [redacted] Firearms in February of 2013, and two (2) were returned to [redacted] Firearms in February of 2013. One (1) of those was put on consignment per the request of the Customer and sold by [redacted] Firearms.
One (1) firearm was returned to us from [redacted] Firearms in August of 2013. It was replaced with one (1) revolver, different model and serial as stated above.
The replacement (1) firearm was received in today. [redacted] will be reimbursed for the one (1) firearm.As a Manufacturer of Firearms, we must adhere to strict record control
according to the ATF guidelines. We MUST have all of our facts straight as to the outgoing and incoming of all firearms.

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