Domino's

Our neighbors referred us to CJ and we are so glad they didCJ installed an electric hot water heater for us to be able to use domestic hot water in warmer months without having to fire up the outdoor wood boilerHe was punctual, professional, and courteousHe presented us with options and delivered on service once we made a decisionWe are having him back again to make repairs to old, leaky hot water baseboardsWe will continue to do business with CJ for every possible thing we can

Revdex.com:At this time, I have not been contacted by Domino's regarding complaint ID ***.Sincerely,*** ***

I am an owner operator of two locations in Hanover PA and have been for the past yearsThe listed complaint that occurred on April I can only describe as a train wreck! If it could go wrong it didI am the manager of this location and take full ownership for my team,Facts as I
know them...I left for vacation on April 16" The original order was not put in as No Chicken on pasta dish
Order of medium pizza, small pizza and pasta dish was made and deliveredOrder was paid for by credit card Store was notified of mistakeNew pasta order was put into works and was made
Unfortunately another pasta dish “timed order" with chicken was made at the same time and was boxed in the wrong box!
Again customer notified the store of mistake!
I can only imagine the frustration at this point Note: this was never intentional or a joke!
Customer's credit card payment was voided including original driver tip
We did not accept any payment for any food or delivery The order was made a third time and I have to believe that it was made correctly I am certain that it had Alfredo SaucePasta noodles with no sauce would be burnt
Customer was still not satisfied and said "she was done!”
I am confident that at no point, was this disaster a laughing matter in the store nor would we in any way make fun of a customer or situation that is quite frankly embarrassing to us and the brand.In no way is this reflective of my operations or what I want for my customers.Customer emailed Domino's Customer Care and filed a complaint.My office received the complaint MondayMy office manager was doing double duty with me on vacation so it was Wednesday before she completed the background on the order and contacted the customer(not an excuse on our part). My office manager called the customer two times on Thursday 4/and left a messageI was made aware of this complaint on Tuesday April 26" when I returned from vacationI called the customer on Wednesday 4/and left a message including my cellphone numberI have not received a return callI understand that the customer wants an apology from “ME” the manager and HQ but not in email, so I am at a loss on what to do nowI had planned to call again today, (a week since I left a message) but received the notice from Revdex.com so I felt this is what she preferredI would welcome the opportunity to discuss this situation with her if she will return my callI definitely owe her a big apology.
Changes that I am making to prevent this from happening again...Made all team members aware of how mistakes can happen and how each of us impact the customer experience
Communicate with each other to ensure priority for any remade product Re-training shift runner that was in charge at the time of this problem
Making it policy to require complaints, that are not resolved immediately by a team member, be passed to me within hours for resolution
Adding my personal email address to the “Customer Care Notification" Ordered new surveillance camera systems for both of my stores to cover product area and customer counterOverall my team does a great job! In this case we failed miserablyI am very disappointed in the mistakes my team made and the timeframe that it took for me to be notifiedI would love to tell you that we will never make another mistake, but instead I will commit to using this situation as a training tool to make my company betterIn years I have never had a situation like this, and I hope never again!
Thank you,
Jay W***