Dominoes Pizza

Dominos Pizza have refunded my money [redacted]

Hello I received a call from Jermaine [redacted] on 11/10/regarding this incidentThe General Manager, Rob [redacted] also called him on 11/10/in regards to this incidentWhen Jermaine [redacted] paid for his order in the drive-thru I was informed he threw the money at the Domino's team member who in turn threw the money backRob and I both spoke with and apologized to Jermaine for the customer service and the language that was usedWe are sending Jermaine gift certificates for this experienceAfter speaking with Rob, Jermaine seemed acceptable to receive the gift certificates

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Jermaine [redacted]

Hello [redacted] Thank you for choosing Domino'sI received a concern from the Revdex.com of Wisconsin regarding your order on January 4, I did not receive a concern directly from you via Domino's corporateI am sorry you had to wait additional time for your carry out order and for the service you receivedI am happy to refund your money and send you a gift certificateI will be mailing the refund to the address you listed in the Revdex.com concernPlease feel free to contact me at ###-###-#### or via e-mailWe do appreciate you, our customer, and value your business.Thank you again for choosing Domino's.Sincerely, [redacted] ***Domino'sOffice Manager

I must start by saying that I like Dominoes pizza and have never had a problem with themI called the location on WCapital Drive, Milwaukee, WII asked for delivery and gave my addressThe gentlemen on the the other end informed me that they do not deliver to my location, which is fineHowever, I had ordered from them before and they deliveredI began to wonder if there was a different location that I'd ordered from and was mistaking the number I had calledI asked the serviceman again because I was rather puzzledThis time, he hung up on me, which is very poor serviceI called again and he answered the phone "hello" as opposed to "hello, this is Dominoes"I asked to speak to whomever could possibly be heading up the whole operation and was transferred to a young woman that informed me of a separate Capital Drive locationShe was amicableI have no problem being informed of my own error, but to actually hang up on a paying customer? Especially from a location that has a rating at best? This is despicable behavior

Due to restructuring by Domino's Corporate, our delivery area has been cut downAccording to their maps, we have a certain area to coverUnfortunately *** Road is now outside our delivery areawe do not have a record of *** *** calling our office to speak to the Director of operationsOur
office number is ###-###-#### and is covered Monday through Wednesday 8:to 4:00pm

Dominos Pizza have refunded my money[redacted]

Hello [redacted]Thank you for choosing Domino's. I received a concern from the Revdex.com of Wisconsin regarding your order on January 4, 2016. I did not receive a concern directly from you via Domino's corporate. I am sorry you had to wait additional time for your carry out order and for the service ...

you received. I am happy to refund your money and send you a gift certificate. I will be mailing the refund to the address you listed in the Revdex.com concern. Please feel free to contact me at ###-###-#### or via e-mail. We do appreciate you, our customer, and value your business.Thank you again for choosing Domino's.Sincerely,[redacted]Domino'sOffice Manager

This letter is in reply to customer concern 10 #[redacted]. I did speak with a
customer on Jan 27 or 28 regarding a fraudulent charge on her credit card. I
asked for the last 4 numbers of the card to verify the charge. There was a charge
on the card from an on line order. I...

informed her that if the charge was fraudulent
to contact the issuing bank, report the card as stolen and dispute the charge. We
cannot refund credit cards that have been listed as stolen or are stopped. The
issuing bank will send us a form regarding the dispute and an investigation will
begin. If the charge is fraudulent the bank will issue a credit to the customer. The
customer was upset and stated she would be contacting the RevDex.com.
If you need more information please contact [redacted] at ###-###-####.

Hello [redacted] background-color: rgb(255, 255, 255); font-size: 12.8px; font-family: arial,sans-serif; font-weight: normal; font-style: normal; font-variant: normal; text-align: start; letter-spacing: normal;">Thank you for choosing Domino's. I received a concern from the Revdex.com of Wisconsin regarding your order on January 4, 2016. I did not receive a concern directly from you via Domino's corporate. I am sorry you had to wait additional time for your carry out order and for the service  you received. I am happy to refund your money and send you a gift certificate. I will be mailing the refund to the address you listed in the Revdex.com concern. Please feel free to contact me at ###-###-#### or via e-mail. We do appreciate you, our customer, and value your business.Thank you again for choosing Domino's.Sincerely,[redacted]Domino'sOffice Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Jermaine [redacted]

I must start by saying that I like Dominoes pizza and have never had a problem with them. I called the location on 6327 W. Capital Drive, Milwaukee, WI. I asked for delivery and gave my address. The gentlemen on the the other end informed me that they do not deliver to my location, which is fine. However, I had ordered from them before and they delivered. I began to wonder if there was a different location that I'd ordered from and was mistaking the number I had called. I asked the serviceman again because I was rather puzzled. This time, he hung up on me, which is very poor service. I called again and he answered the phone "hello" as opposed to "hello, this is Dominoes". I asked to speak to whomever could possibly be heading up the whole operation and was transferred to a young woman that informed me of a separate Capital Drive location. She was amicable. I have no problem being informed of my own error, but to actually hang up on a paying customer? Especially from a location that has a 2.8 rating at best? This is despicable behavior.

Hello I received a call from Jermaine [redacted] on 11/10/2016 regarding this incident. The General Manager, Rob [redacted] also called him on 11/10/2016 in regards to this incident. When Jermaine [redacted] paid for his order in the drive-thru I was informed he threw the money...

at the Domino's team member who in turn threw the money back. Rob and I both spoke with and apologized to Jermaine for the customer service and the language that was used. We are sending Jermaine gift certificates for this experience. After speaking with Rob, Jermaine seemed acceptable to receive the gift certificates.

Review: Due to the fact I have had several disputes with this business and its employees I feel like every time I place an order I am being discriminated upon due to the fact that I have called the manager before to place previous complaints due to their poor service. In fact the manager pretty much was also nonchalant about my complaints against his employees and It seems that customer service is not a high priority in this business. I tired to place an order at 819 in which I was placed on hold for a total of 16 minutes . I then called again at 835 and placed my order in which wasn't delivered until 1012 pm.Desired Settlement: I would like an Apology, I would like to complain to someone else other than the local [redacted]and Last I would like to be able to place an order at a different branch and not this one as I am being forced to order from this one because this one is the closest to me.

Consumer

Response:

At this time, I have not been contacted by dominoes pizza regarding complaint ID [redacted].

Sincerely,

Review: On August **, 2012 at 9:51 PM I visited Domino's Pizza located at [redacted] to purchase two large vegetable pizzas and two marinara pastas side orders, totaling $46.23. The employee ([redacted]) took order #[redacted] and then told me after he took the money that the order will take 30 minutes. He did not leave me the option of deciding that 30 minutes was too long a wait since he already had put the money in the cash register.

While waiting I observed [redacted] using his bare hands to prepare the pizzas. I asked him isn't he required to wear disposable gloves when touching food. He in a rude voice stated that his manager does not have any gloves and he continued to prepare not just my pizzas but other orders as well. As I look around I noticed that there were approximately 3 or 4 other employees standing around listening to loud rapp music and joking with each other. There was garbage spilling out the garbage can and floor was dirty. The Domino's did not appear sanitary.

As I left the store I noticed the it had received a "B" rating. I can understand why. The employees were unprofessional, customer service was inadequate and the store was unsanitary.Desired Settlement: There should be an investigation regarding the practice of preparing food without disposable gloves. It should not be left up to the manager to monitor if employees are washing their hands. I seems impossible to monitor all employees at all times. Managers do not enter the bathrooms with their employees to see if they wash their hands. On this particular evening there was no manager on-site. I know this because I asked and was told by [redacted] that no manager was on-site. It appears that this monitoring system is used by all Domino's. It is a health issue and unsafe practice.

Treated unfairly and would prefer refund for terrible product.I ordered 2 pizzas over the phone. They said 20-25 minutes. I entered the facility and it was chaos. They could not find one pizza. I hear a man say the delivery driver must have taken it. I ask the lady what is going on and she explains saying I would have to wait for them to make it again. Still I get no explanation from anyone only what I overhear from some man making pizzas. I step out to check on my kids and go back in to pay. I ask to speak to a manager. He says that was [redacted] who happens to be the guy standing there the whole entire time making the pizzas. He says there could be another and disappears towards the back area. Still nothing. The man [redacted] does not even acknowledge me. He comes to the counter and fiddles with the register and I confront him. I say are you going to let me know whats going on and maybe apologize for the inconvenience. He says I did not hear and pretends he has no idea whats going on. He won't even look me in the eye. He was the individual with his back to me that told the other associate that the pizza was taken by the driver. I ask [redacted] for a customer service number and he will not give me one. He says they will just refund me for the pizzas. I say that is ok but, it does not change how I was treated. I still receive no apology. He then goes back and gets my pizzas and says did you want a refund?? I tell him forget it at this time, I will pursue this further to customer service. I never got a receipt for my payment or any kind of refund. This does not even go into how the first pizza was wrong, disgusting and cold. I demand a refund and will pursue this as high as possible. I had a buy one get one free coupon and the total came to 17.98. I paid with a credit card. I will dispute this with them as well.Desired SettlementI would like a refund for the pizzas.Business Response Customer was offered a refund at the time of the incident and refused (as she stated in her complaint). A credit has been put in the computer for her to receive two large pizzas at no cost as that is what she ordered. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I never refused a refund! Why would someone refuse a refund! At the time of the incident I felt unsafe and not comfortable enough to stay in that establishment.I had no idea whether he was truly a manager or not. What I told him was I was going to contact corporate or another higher up and file a complaint. I would never accept 2 pizzas since the service was unbelievably terrible!! The pizzas were terrible. I would never even step foot into that place again! I deserve and expect a refund. Dominoes claims satisfaction guaranteed and this is a perfect case where I am not satisfied with both the product and the terrible service. I am fully prepared if needed to file a small claims court case. I will pursue this until the right thing is done. I have never in my life had an experience like this and believe in fairness for all.

Payed and received a pizza that was not ordered then was called a lier by the manager.On 4/17/2014 at 4:58 pm I had called Dayville, Connecticut Dominos at XXX XXX-XXXX. I placed the phone on speaker phone. I had spoke with the [redacted] named [redacted] there and placed an order for delivery to [redacted] in [redacted]. I had ordered a small bacon pan crust pizza but, she had said that the smallest size for that is a medium. I had then said a medium is fine. I then ordered a large pizza with half hawaiian and the other half extra cheese. She then asked if thats all? And I said I would also like to order a lava cake. She then asked if I was paying cash or card. I replied cash and she had said that my total would be $35.79 and it would be there in 30 to 40 minutes. when the delivery driver arrived he handed my husband the order and payed him $40. The 5 of us in the household sat down to eat and noticed that there were red peppers on the hawaiian pizza. We had to pick out from on top and under the cheese all the red peppers. It then became a mess and was no longer a pizza. I then had called Dominos back and had told them what I had ordered and the woman who answered the phone had told me that the speciality hawaiian pizza comes with red peppers. I said that I did not order a speciality hawaiian I ordered a regular hawaiian pizza. She had said that when someone orders a hawaiian pizza it is already ordered as speciality pizza. She then asked what I would like to be done about this and I said that I would just like a regular hawaiian pizza with cheese, ham, and pineapple. She said ok let me just check with my [redacted]. She came back on the line and said that her [redacted] had taken my order and that she said that I had ordered a speciality hawaiian pizza. I had said no I didn't! I even had the phone on speaker phone and I do not like being called a lier. I was then furious and asked to please speak with her [redacted]. She asked me to wait a moment cause they were very busy at the moment, I said thats fine, thank you. The [redacted] came on and I explained to her the issue as well.. she had said that hawaiian pizzas all come with ham, pineapple, cheese, bacon, red peppers, and provolone cheese. I had then asked when did it become made like that? She said I don't know. I have been working here for the past 2 years and it has always been that way. She said this in such a snobby way that I had then just given up and handed the phone to my husband as I walked outside to have a cigarette.Desired SettlementAt this point, I just want my money back.Business Response Customer called to order. I personally took her order and repeated it back to her stating "a medium pan pizza with bacon and a large half extra cheese and half new Hawiian? Would you like anything else?" and she aknowledged that that is what she wanted and added on lava cakes. After giving her the total I then hung up. Upon her second phone call to the store she proceeded to yell at and berate me I asked her to please stop yelling and she put her husband on. Her husband proceeded to continue the yelling as well as cursing. I informed him that if he was going to speak to me that way I would not be able to help him. He calmed down and I offered to send out a new ham and pineapple pizza and he said "no thank you to be honest with you I don't care I personally like red peppers and we already ate it" at this point I again apologized and thanked him for calming down and said that I appreciate their business and hope they order again real soon.

Treated unfairly and would prefer refund for terrible product.I ordered 2 pizzas over the phone. They said 20-25 minutes. I entered the facility and it was chaos. They could not find one pizza. I hear a man say the delivery driver must have taken it. I ask the lady what is going on and she explains saying I would have to wait for them to make it again. Still I get no explanation from anyone only what I overhear from some man making pizzas. I step out to check on my kids and go back in to pay. I ask to speak to a manager. He says that was [redacted] who happens to be the guy standing there the whole entire time making the pizzas. He says there could be another and disappears towards the back area. Still nothing. The man [redacted] does not even acknowledge me. He comes to the counter and fiddles with the register and I confront him. I say are you going to let me know whats going on and maybe apologize for the inconvenience. He says I did not hear and pretends he has no idea whats going on. He won't even look me in the eye. He was the individual with his back to me that told the other associate that the pizza was taken by the driver. I ask [redacted] for a customer service number and he will not give me one. He says they will just refund me for the pizzas. I say that is ok but, it does not change how I was treated. I still receive no apology. He then goes back and gets my pizzas and says did you want a refund?? I tell him forget it at this time, I will pursue this further to customer service. I never got a receipt for my payment or any kind of refund. This does not even go into how the first pizza was wrong, disgusting and cold. I demand a refund and will pursue this as high as possible. I had a buy one get one free coupon and the total came to 17.98. I paid with a credit card. I will dispute this with them as well.Desired SettlementI would like a refund for the pizzas.Business Response Customer was offered a refund at the time of the incident and refused (as she stated in her complaint). A credit has been put in the computer for her to receive two large pizzas at no cost as that is what she ordered. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I never refused a refund! Why would someone refuse a refund! At the time of the incident I felt unsafe and not comfortable enough to stay in that establishment.I had no idea whether he was truly a manager or not. What I told him was I was going to contact corporate or another higher up and file a complaint. I would never accept 2 pizzas since the service was unbelievably terrible!! The pizzas were terrible. I would never even step foot into that place again! I deserve and expect a refund. Dominoes claims satisfaction guaranteed and this is a perfect case where I am not satisfied with both the product and the terrible service. I am fully prepared if needed to file a small claims court case. I will pursue this until the right thing is done. I have never in my life had an experience like this and believe in fairness for all.

Payed and received a pizza that was not ordered then was called a lier by the manager.On 4/17/2014 at 4:58 pm I had called Dayville, Connecticut Dominos at XXX XXX-XXXX. I placed the phone on speaker phone. I had spoke with the [redacted] named [redacted] there and placed an order for delivery to [redacted] in [redacted]. I had ordered a small bacon pan crust pizza but, she had said that the smallest size for that is a medium. I had then said a medium is fine. I then ordered a large pizza with half hawaiian and the other half extra cheese. She then asked if thats all? And I said I would also like to order a lava cake. She then asked if I was paying cash or card. I replied cash and she had said that my total would be $35.79 and it would be there in 30 to 40 minutes. when the delivery driver arrived he handed my husband the order and payed him $40. The 5 of us in the household sat down to eat and noticed that there were red peppers on the hawaiian pizza. We had to pick out from on top and under the cheese all the red peppers. It then became a mess and was no longer a pizza. I then had called Dominos back and had told them what I had ordered and the woman who answered the phone had told me that the speciality hawaiian pizza comes with red peppers. I said that I did not order a speciality hawaiian I ordered a regular hawaiian pizza. She had said that when someone orders a hawaiian pizza it is already ordered as speciality pizza. She then asked what I would like to be done about this and I said that I would just like a regular hawaiian pizza with cheese, ham, and pineapple. She said ok let me just check with my [redacted]. She came back on the line and said that her [redacted] had taken my order and that she said that I had ordered a speciality hawaiian pizza. I had said no I didn't! I even had the phone on speaker phone and I do not like being called a lier. I was then furious and asked to please speak with her [redacted]. She asked me to wait a moment cause they were very busy at the moment, I said thats fine, thank you. The [redacted] came on and I explained to her the issue as well.. she had said that hawaiian pizzas all come with ham, pineapple, cheese, bacon, red peppers, and provolone cheese. I had then asked when did it become made like that? She said I don't know. I have been working here for the past 2 years and it has always been that way. She said this in such a snobby way that I had then just given up and handed the phone to my husband as I walked outside to have a cigarette.Desired SettlementAt this point, I just want my money back.Business Response Customer called to order. I personally took her order and repeated it back to her stating "a medium pan pizza with bacon and a large half extra cheese and half new Hawiian? Would you like anything else?" and she aknowledged that that is what she wanted and added on lava cakes. After giving her the total I then hung up. Upon her second phone call to the store she proceeded to yell at and berate me I asked her to please stop yelling and she put her husband on. Her husband proceeded to continue the yelling as well as cursing. I informed him that if he was going to speak to me that way I would not be able to help him. He calmed down and I offered to send out a new ham and pineapple pizza and he said "no thank you to be honest with you I don't care I personally like red peppers and we already ate it" at this point I again apologized and thanked him for calming down and said that I appreciate their business and hope they order again real soon.