Dominos

Company's response below: [redacted] - the customers order was cancelled and her card was not charged Her bank had issued a temporary hold on her card for the purchase that never went through In contacting us asking for a refund, we told her we could not issue a refund when the charge never went through Her bank released the hold and her funds were returned.Both cases were resolved timely and efficiently If there is any further information needed, please feel free to reach out to me Thank you for your time[redacted] ***C - [redacted] O - [redacted] F - [redacted]

I issued a complaint against Dominos for padding my credit card and not responding to my issue in a timely mannerShortly after I filed the complaint, the manager did call me and refunded my moneyI consider the issue resolvedThank you [redacted]

At this time, I have been contacted directly by Dominos regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Responding to a complait on a customer that sick said they ate are food County health dept came out and check things ok found nothing wrong on are end Thanks [redacted] GM

I am writing this letter in reference to complaints ID number [redacted] The customer referenced in the letter has already received product credit and a cash refund for the amount indicatedI spoke to her myself on the phone and had a very nice conversation with her, explaining why there was a problem with the original refund, and apologizing for her experience that dayI believe this matter was resolved by me directly, a few weeks agoPlease let me know you are in receipt of this email, and if I can be of any further assistance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/05/22) */ I called the customer after looking up as much of her order history as possibleIn the original email she said that the order on the 15th was overcharged alsoWhen I looked up that order (#XXXXX) It shows that it was paid in cashShe then said it may have been her order on the 19thWhen I looked up that order (#XXXXX) I show that on our end the exact amount of the order was all that was charged in the driver check out screen and no tip was appliedI think the problem on the 12th was a mistake via typo and it has not happened in the past to herWe took care of her for the order on the 12th giving her the money owed and a credit for a free order in the futureI thanked her for calling and told her we would be keeping an eye on things to make sure it never happens againShe contacted the Domino's Customer care team and after I talked to the customer and resolved the issue she contacted the customer care team again saying "I WILL LIKE TO CANCEL COMPLAINT THE ISSUE HAS BEEN FIX BY LOCAL STORE." Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/22) */ (The consumer indicated he/she ACCEPTED the response from the business.)

We would like some sort of compensation for use at any dominos whether it be a gift card for equal to or more than our order total of $32, some sort of acknowledgement of their incompetence at this location, and an explanation as to why we have never received out food nor any communication
explaining why our order had not been ordered or acknowledged

I just wanted to add one thingIf they elect to choose a charity, I want them to put it with my name so they can't use it as a tax deductible and I would like to keep the complaint open until they provide proof, if they elect that option, thank you

Signed up for service with this company halfway through my security contract with another service, with the understanding that I would be reimbursed for the contract buyout with a new 3-year contract Salesman was the one who originally established contract with the previous service and stated that the former company was going under due to health issues of the owner I signed up for the service..had technical issues with the new hardware that took me months and several communications to get resolved, and never a response regarding the reimbursement after several calls and emails First time homeowner and made a naive mistake - just hoping that my experience will keep others from being caught Do not trust this company

*** *** is a scam artistHe will put alot of energy and even some charm into selling you, only to follow through on NONE of what he offersI was suppose to save money but instead we have been paying companies for the same service and we will be filing a formal complaint nowDon't end up like us! DDO NOT LET *** *** SELL YOU ANYTHING!

I am writing this letter in reference to complaints ID number ***The customer referenced in the letter has already received product credit and a cash refund for the amount indicatedI spoke to her myself on the phone and had a very nice conversation with her, explaining why there was a
problem with the original refund, and apologizing for her experience that dayI believe this matter was resolved by me directly, a few weeks agoPlease let me know you are in receipt of this email, and if I can be of any further assistance

This letter is in reply to customer concern ID #***The letter dated August 7, is the first letter I received regarding this complaintI did not receive any e-mails or other communication for this complaint before thisI did a search for all the orders placed by *** ***
and under the phone number ###-###-#### from January 1, through August 9, and found a total of four orders dated 2/24/2017, 4/16/2047, 7/25/and 8/7/I am sorry Ms*** has received incorrect and missing items on her ordersI will be mailing a check for $to Ms*** as we do not issue in store creditsI am also including the letter that is being sent to Ms*** along with her refund check. If you need more information please contact Kelly *** at ###-###-####

The ** ** *** family received all equipment that they were promised, they wished for a camera in which I replied I may have a returned I would offer them I never received the returned camera so there was no camera to give They signed an agreement for services that were lower than
what they were paying with better equipment If they want to complain about that then by all means I have nothing else further to say

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello, I am emailing to advise I have attempted to contact the customer numerous times via email and phone.  It has been 2 days so far and I have not gotten a reply from the customer yet. The customer is asking for a refund of $25.00.  The amount of the order was $22.96 (3 medium 2...

topping pizzas) from March 13th.  I need a reply from the customer before I can process this claim. Could you please note that I have attempted to contact the customer on 4/5/2018 Thanks,

Company's response below:[redacted] - the customers order was cancelled and her card was not charged.  Her bank had issued a temporary hold on her card for the purchase that never went through.  In contacting us asking for a refund, we told her we could not issue a refund when the...

charge never went through.  Her bank released the hold and her funds were returned.Both cases were resolved timely and efficiently.  If there is any further information needed, please feel free to reach out to me.  Thank you for your time.[redacted]C - [redacted]O - [redacted] F - [redacted]

At this time, I have been contacted...

directly by Dominos regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I just wanted to add one thing. If they elect to choose a charity, I want them to put it with my name so they can't use it as a tax deductible and I would like to keep the complaint open until they provide proof, if they elect that option, thank you.

I issued a complaint against Dominos for padding my credit card and not responding to my issue in a timely manner. Shortly after I filed the complaint, the manager did call me and refunded my money. I consider the issue resolved. Thank you.   [redacted]