Domino's

I ordered 1 pizza and a pasta dish on 11/23/2022 from domino's located on highway 54 in Durham, NC. I find every time I order from this Domino's No matter what time of day or night the pizza is always over cooked lets just say burnt. I have order from other Domino's in the area and the pizza looks freshly made . However highway 54 seems like they're making pizzas ahead of time and re-heating them as orders come in maybe the reason pizza is always burnt ? I am always disappointed when I order from Highway 54 Durham

Complaint: [redacted]
I am rejecting this response because: I have not returned nor have I purchased any of their products since then. For them to flat out lie. Is pure defimation of myself... Further more they cannot...

nor will not ever prove in any court of law that I have purchased anything from them since the incident... I am utterly outraged..
Sincerely,
[redacted]

He has come in since then and he has been happy with what he got.

Customer was contacted by our accounts receivable department and issued a refund. resolution took along time as the customer and myself kept missing each others calls and were corresponding via voicemail.

Your letter dated 2/6/17, addressed to Domino’s Pizza LLC Customer Care Center has been forwarded to me for response.The document attached to your letter indicates that [redacted] ordered food from a store located at Washington, DC . According to our records, that store is not owned or...

operated by Domino’s Pizza LLC, but by C[redacted],Mary Lynne, an independent franchisee.Franchisees are independent contractors and the persons who work in a franchisee’s store are employees of the franchisee and not employees of Domino’s Pizza LLC. Domino’s Pizza LLC does not interview, hire, schedule for work, pay, supervise or discipline any employee of a franchisee. Franchisees are solely responsible for the day-to-day operation of their store(s). Franchisees maintain their own bank accounts, file separate tax returns, possess their own identification numbers, and set their own prices. Franchisees and Domino’s Pizza LLC do not share losses or profits and neither company owns any interest in the other.Nevertheless, we believe the concerns expressed by the customer are serious and we have forwarded a copy of your letter to the franchisee. We expect the franchisee to address the issues and take any actions that may be necessary.I trust this will allow you to close your file as it relates to Domino’s Pizza LLC. Of course, should you have any questions or need additional information, please feel free to contact me. Most sincerely,ZachDomino's Customer Support

Hello Mrs. [redacted] I  spoke to Mrs. [redacted] on 10/26/15 at 7:08 pm, she informed me that she had received terrible customer service from our location on Brentwood stair in Ft. Worth. She stated that our manager Julie Childs was very argumentative and very rude. I apologized and thanked her for her...

business and assured her the issue would be addressed and would not happen again, she then thanked me and also informed me she had sent in a complaint to the Revdex.com. I sent Mrs. [redacted] gift certificates to replace her order.

I contacted the customer the next day and we resolved it in store and got him an order sent out.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:At this time, I have not been contacted by Domino's regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I am an owner operator of two locations in Hanover PA and have been for the past 30 years. The listed complaint that occurred on April 16.... I can only describe as a train wreck! If it could go wrong it did. I am the manager of this location and take full ownership for my team,Facts as I...

know them...I left for vacation on April 16" The original order was not put in as No Chicken on pasta dish.
Order of 1 medium pizza, 1 small pizza and pasta dish was made and delivered.
Order was paid for by credit card.
Store was notified of mistake. New pasta order was put into works and was made.
Unfortunately another pasta dish “timed order" with chicken was made at the same time and was boxed in the wrong box!
Again customer notified the store of mistake!
I can only imagine the frustration at this point Note: this was never intentional or a joke!
Customer's credit card payment was voided including original driver tip.
We did not accept any payment for any food or delivery.
The order was made a third time and I have to believe that it was made correctly.
I am certain that it had Alfredo Sauce. Pasta noodles with no sauce would be burnt.
Customer was still not satisfied and said "she was done!”
I am confident that at no point, was this disaster a laughing matter in the store nor would we in any way make fun of a customer or situation that is quite frankly embarrassing to us and the brand.In no  way is this reflective of my operations or what I want for my customers.Customer emailed Domino's Customer Care and filed a complaint.My office received the complaint Monday. My office manager was doing double duty with me on vacation so it was Wednesday before she completed the background on the order and contacted the customer. (not an excuse on our part). My office manager called the customer two times on Thursday 4/21 and left a message. I was made aware of this complaint on Tuesday April 26" when I returned from vacation.
I called the customer on Wednesday 4/27 and left a message including my cellphone number. I have not received a return call.
I understand that the customer wants an apology from “ME” the manager and HQ but not in email, so I am at a loss on what to do now. I had planned to call again today, (a week since I left a message) but received the notice from Revdex.com so I felt this is what she preferred.
I would welcome the opportunity to discuss this situation with her if she will return my call. I definitely owe her a big apology. 
Changes that I am making to prevent this from happening again...Made all team members aware of how mistakes can happen and how each of us impact the customer experience.
Communicate with each other to ensure priority for any remade product.
Re-training shift runner that was in charge at the time of this problem.
Making it policy to require complaints, that are not resolved immediately by a team member, be passed to me within 24 hours for resolution.
Adding my personal email address to the “Customer Care Notification".
Ordered new surveillance camera systems for both of my stores to cover product area and customer counter.
Overall my team does a great job! In this case we failed miserably. I am very disappointed in the mistakes my team made and the timeframe that it took for me to be notified. I would love to tell you that we will never make another mistake, but instead I will commit to using this situation as a training tool to make my company better. In 30 years I have never had a situation like this, and I hope never again!
Thank you,
Jay W[redacted]

Our neighbors referred us to CJ and we are so glad they did. CJ installed an electric hot water heater for us to be able to use domestic hot water in warmer months without having to fire up the outdoor wood boiler. He was punctual, professional, and courteous. He presented us with options and delivered on service once we made a decision. We are having him back again to make repairs to old, leaky hot water baseboards. We will continue to do business with CJ for every possible thing we can.

Revdex.com spoke with the business who advised he has spoken with the consumer to address her concerns and appointment is pending for assistance.  
The company did not have sufficient time to address the consumers concerns...

from message left over the weekend to address concerns.

I submitted an order of food for delivery from the establishment. I called at 6:08pm to find out if the order was complete and how long it would take for delivery. A young man answered the phone and informed me that the order just came out of the over and would take 20-25 mins for delivery. At 6:54pm, I called to check on the status of delivery. I was then informed that the order was supposed to be for carry out. My complaint comes here. Why wasn't I informed when I was first called that my order was for carry out in their system? I could have easily come to pick up the order. Then when I asked to speak with the manager, I was directed to someone by the name of Freddie who was very rude. I asked if there was a place to make a formal complaint. He told me that he was it and that he was the owner since it was a franchise. I don't like sarcasm at all and it was totally uncalled for. He told me to submit a formal complaint on [redacted] or [redacted] because there was no one in a higher position than him. Their customer service is terrible.

I am an owner operator of two locations in Hanover PA and have been for the past 30 years. The listed complaint that occurred on April 16.... I can only describe as a train wreck! If it could go wrong it did. I am the manager of this location and take full ownership for my team,Facts as I know...

them...I left for vacation on April 16" The original order was not put in as No Chicken on pasta dish. Order of 1 medium pizza, 1 small pizza and pasta dish was made and delivered.Order was paid for by credit card. Store was notified of mistake. New pasta order was put into works and was made. Unfortunately another pasta dish “timed order" with chicken was made at the same time and was boxed in the wrong box! Again customer notified the store of mistake!I can only imagine the frustration at this point Note: this was never intentional or a joke!Customer's credit card payment was voided including original driver tip. We did not accept any payment for any food or delivery. The order was made a third time and I have to believe that it was made correctly. I am certain that it had Alfredo Sauce. Pasta noodles with no sauce would be burnt. Customer was still not satisfied and said "she was done!”I am confident that at no point, was this disaster a laughing matter in the store nor would we in any way make fun of a customer or situation that is quite frankly embarrassing to us and the brand.In no  way is this reflective of my operations or what I want for my customers.Customer emailed Domino's Customer Care and filed a complaint.My office received the complaint Monday. My office manager was doing double duty with me on vacation so it was Wednesday before she completed the background on the order and contacted the customer. (not an excuse on our part). My office manager called the customer two times on Thursday 4/21 and left a message. I was made aware of this complaint on Tuesday April 26" when I returned from vacation.I called the customer on Wednesday 4/27 and left a message including my cellphone number. I have not received a return call.I understand that the customer wants an apology from “ME” the manager and HQ but not in email, so I am at a loss on what to do now. I had planned to call again today, (a week since I left a message) but received the notice from Revdex.com so I felt this is what she preferred.I would welcome the opportunity to discuss this situation with her if she will return my call. I definitely owe her a big apology. Changes that I am making to prevent this from happening again...Made all team members aware of how mistakes can happen and how each of us impact the customer experience. Communicate with each other to ensure priority for any remade product. Re-training shift runner that was in charge at the time of this problem. Making it policy to require complaints, that are not resolved immediately by a team member, be passed to me within 24 hours for resolution. Adding my personal email address to the “Customer Care Notification". Ordered new surveillance camera systems for both of my stores to cover product area and customer counter.Overall my team does a great job! In this case we failed miserably. I am very disappointed in the mistakes my team made and the timeframe that it took for me to be notified. I would love to tell you that we will never make another mistake, but instead I will commit to using this situation as a training tool to make my company better. In 30 years I have never had a situation like this, and I hope never again!Thank you, Jay W[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I ordered two medium with 2 toppings with was on special for $5.99 each. With taxes and delivery fee of $2.00, my grand total was $16.40. I used my debit card for the order. I checked my bank statement online 2 days later and it authorized $20.60. It raised a red flag because I knew the total was $16.20 and I gave the driver a $2.00 cash tip. I called the store to inform them and they tried to say I signed and gave a $4.00 tip. I told them that I didn't sign any receipt and I gave the driver a $2.00 cash tip. I let them know that this was fraudulent and illegal. The manger seemed non-concerned and mentioned that this has never happened before with this driver. I called the corporate office and they got in touch with Loss prevention and the franchise owner. I will never use my debit card or order from that dominoes ever again. People be mindful when using your debit card without signing your receipts. Stealing is wrong.Product_Or_Service: PizzaDesired SettlementI would like a refund and the person who signed the receipt and was deceitful to be penalized for her actions. If she did it once and got away with it, she will do it again. Business Response Revdex.com,To begin with this letter that I received dated 12/12/2014 is the first that I have heard of this customer filing a complaint with the Revdex.com. I am not sure where you are sending notices but our office address is:[redacted]As for the complaint I spoke with Ms. [redacted] when this happened and she was issued a refund, an apology and my assurance that I would look into this matter with the employee concerned and take the appropriate action. As you are aware I cannot divulge internal employee employer actions. Thank You Consumer Response The store did issue me a refund and offered an incentive,but I want to ensure that this never happens again and that it in fact fraud.

I submitted an order of food for delivery from the establishment. I called at 6:08pm to find out if the order was complete and how long it would take for delivery. A young man answered the phone and informed me that the order just came out of the over and would take 20-25 mins for delivery. At 6:54pm, I called to check on the status of delivery. I was then informed that the order was supposed to be for carry out. My complaint comes here. Why wasn't I informed when I was first called that my order was for carry out in their system? I could have easily come to pick up the order. Then when I asked to speak with the manager, I was directed to someone by the name of Freddie who was very rude. I asked if there was a place to make a formal complaint. He told me that he was it and that he was the owner since it was a franchise. I don't like sarcasm at all and it was totally uncalled for. He told me to submit a formal complaint on [redacted] or [redacted] because there was no one in a higher position than him. Their customer service is terrible.

Review: This is the SECOND time I have ordered from this business around the same time 9:58pm and these people fail to deliver on time. The first time they delivered the pizza pie the next day passed 12am. Today the didn't deliver it at all and claim that my phone didn't work. I order pizza earlier today and everything worked smoothly the morning shift people are great workers. I'm not sure why the night shift people have this reoccurring issues but I got charged $17.67 and didn't receive a refund or the product. They claim that they call me and my phone only rings and rings but the morning shift workers didn't seem to have this problem.Desired Settlement: RefundI would like these workers to be disciplined for there bad work ethics.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Ordered pizza online from the store and waited over an hour (even though the tracker via the website said it had been delivered) and had to contact the store to find the status of the delivery. Once the driver arrived, he did not have our pizza and I directed him to cancel the order. I also attempted to call the store and was put on hold for over 10 minutes without speaking to anyone. One day after this, the charge for the pizza we never received was posted to my credit card statement. I again attempted to call the store and again was put on hold for over 10 minutes without speaking to anyone.Desired Settlement: Refund the charge against my account for goods not received.