To Whom It May Concern, Attached is the revised Move Out Statement for [redacted] ***, previous resident to [redacted] ApartmentsThe corrections are listed below: Corrected Ledger for double billing of flat utility fee $ Corrected rent charged July to 9th $ Corrected Renters Insurance July to 9th $ Correct Utility Billing July to 9th $ Correct Utility Billing Error $ The above corrections resulted in a balance owed from $to $ Please accept our apologies for the billing errors Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: The representative speaking on behalf of [redacted] is telling a blatant lieI never hung up on the regional manager [redacted] and would never do such a thing when I've been tirelessly trying to reach out to her, the leasing office associates [redacted] and [redacted] as well as corporate to get a resolution on this mannerI included an attachment of my phone records on the day in question that they are lying aboutOn January 4th I highlighted the leasing office which is an outbound call that I placedThey didn't answer so you can see the other highlighted number which is [redacted] 'sYou can see that I placed three outbound calls to herAfter we were disconnected from the first call, [redacted] verbally expressed to me in the second call that I must've been in a 'dead zone'I wasn't however because I place outbound calls at work everyday and never have a problem with my serviceI also stated this in my initial complaintYou can even see that I called her back the very next day, January 5th to which she didn't answerIn my attachment included I also highlighted the outbound call that I placed to [redacted] on December 29th to attempt to rectify this issueI also mentioned that in my initial complaint and would be more than happy to provide my phone records of the other outbound calls that I placed to the associates of this company that they chose to ignoreIn regards to the late fee we were charged,the error was made on the end of capstone managementOur account was not up to date until January 5thWe also have a legal signed credit addendum that states we will receive a $credit towards Januarys rent that was due to be paid on January 1st, which we didn't receive until January 5thI attached that document as wellWe should not be responsible for an error that was made on their end.They made this same exact error in December and specifically let us know that they adjusted their system so that we would not be charged a late feeSo they should've done the same thing for the month of JanuaryI also included screenshots of our account that proves thisThe first screenshot is from January 4th at 9:pm that shows our $credit was not yet added for the month of JanuaryThe following screenshot was taken on January 5th at 3:pm where you can see they finally added the $credit.I still have yet to hear from corporate so it is clear they did not complete a thorough investigation Regards, [redacted] ***
Capstone is a third partymanagement company that manages many propertiesWithout the specificinformation on the property that was being applied for, Capstone cannotresearch the situation
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]
Complaint [redacted] I am rejecting this response becauseit was the willow creek apartment complex I made my payment with [redacted] and she never even replied to me concerning my reservation once the deposit was paid I contacted her and her email multiple times This is ridiculous that I have to go through this much to get my deposit back Regards, [redacted]
Handler,Although we are saddened to hear of this new residents dissatisfaction with charges to her account, we are unable to waive. Please see the attached signed lease contract that clearly states dates rent is due and when late fees will start accruing. *** ***, *** ***,
did attempt to speak with the resident twice, however, resident hung up on her both times. Residents are able to pay rent at anytime during regular business hours and or on line at anytime. Please let me know should you need anything further. Thank you
In response to Mr***’s complaint to the Revdex.com, dated February 28, 2016. Mr*** requested a copy of his money order he paid on March 3, 2015. It is not our policy to keep or make copies of money orders or checks. According to Mr*** he did not keep a copy
of his receipt of his money order. Mr*** originally stated he was owed a $pet deposit. In accordance with Mr***’s signed TAA Lease and Pet Agreement, Mr***’s security deposit and pet deposit states zero. Mr***’s TAA Pet Agreement, dated March 3, states he paid a non-refundable $pet fee. Mr*** then stated he was owed a $deposit. In accordance to his move out paperwork and his signed lease agreement, we did not have proof to pay Mr***’s, $150. Mr*** could not provide a receipt for his money order. Mr*** signed a legal document stating he would pay rent from August 1, thru July 31, 2016. Mr*** moved out on December 1, 2015. Mr*** was not charged any additional rent or penalties for breaking his lease. We valued his residency at Heritage Quarters. Through due diligence efforts, we were able to locate his resident history from March of 2015, which showed that Mr*** indeed paid $on March 3, 2015. The $was misapplied to a pet fee. We are refunding the $deposit to Mr*** at his last indicated address: *** *** *** *** ** ***. In our conversations to Mr***, we have attempted to educate Mr*** in reading a legal document before signing it to ensure everything is correct. We also stated to Mr*** it is our policy and our legal obligation to return a known deposit within days of move outThis unfortunate matter has errors on both sides. In our last conversation, with Mr***, we stated we were pulling his resident history and this would assist in answering all of our questions. We hope this solution will satisfy Mr***
Dear *** ***After reviewing the information provided by Mrs***, I have determined that the documentation proves that Mrand Ms*** were given permission to terminate their residential lease contract without penalties at The *** ***.I apologize for the misunderstanding
and any issues this might have causedWe had a change of staff during the time that Mrand Mrs*** moved out of the propertyUnfortunately, that's what contributed to the error that was made on their account I’ve attached the revised move out statement and the copy of the apology letter for your review. Per Mrs*** request, I have personally reached out to her and explained the status of the issue, I have provided a letter of apology for our mistake and have also provided the revised move out statement to Mrs***. Please contact me if you have any questions or concerns regarding this issue. *** ***Regional Manager - ***
Thank you for bringing this to our attention. Please know, I will personally look into this matter for you. You may reach me by email, which is ***. I am the supervisor over this property, and this is the first time hearing of your
situation.Respectfully,*** ** ***
It's good to received response/correction from you, but I think this case shouldn't go that way as pointed in the "corrected" list from you management. In another word, we don't think our family still owe any money to [redacted] Apartments after we moved out. Please take a careful look to our comments below:1. You, at last, admitted it is your fault at the beginning, not ours, for the wrong billing information. When we received your mail enclosing wrong bill to us in July, 2016, we wrote a disputation letter (enclosed in envelope) to you immediately but didn't hear any message from you until a collection company "NCC" asked the same money from us! Why didn't you review and discuss with us regarding this argument but directly send this case to collection company? Is your position already clear? Does it make sense? Furthermore, in my credit report from credit bureau, this "collection" record was already listed there, made us upset all day long---do you think it's a courteous way on your part to ruin my personal credit when facing such a matter for an innocent?2. Through the process of complaint, you just realized our moving out date was June 25, rather than so called "July 9", and began to correcti the wrong bill---it looks good. But, why you persist and demand other charges? I'll frankly tell you, if you can find the wrong date issue, you can also realize that all other charges are unreasonable. Do you have any support document for such charges, or, any law clause backing up your demand (such as "cleaning" carpet, counter-top, toilet and other places? If you have this kind of document, or, you can find any clause in existing (but past due of cause after our moving out) rental contract, please show us for better communication. Everyone should obey the law.3. Before you can search and provide any evidence supporting your request, I think you must have noticed that till we moved out from #2707, our family always kept everything clean and tidy, never broken any items, never pushed even one nail onto the wall, never dropped even one oil onto ground/carpet, and never left even a piece of paper/plastic bag/carton box behind us---so, why do you want us to make further payment as your "corrected" list displaying? Please also seriously let us know.Thanks.Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The representative speaking on behalf of [redacted] is telling a blatant lie. I never hung up on the regional manager [redacted] and would never do such a thing when I've been tirelessly trying to reach out to her, the leasing office associates [redacted] and [redacted] as well as corporate to get a resolution on this manner. I included an attachment of my phone records on the day in question that they are lying about. On January 4th I highlighted the leasing office which is an outbound call that I placed. They didn't answer so you can see the other highlighted number which is [redacted]'s. You can see that I placed three outbound calls to her. After we were disconnected from the first call, [redacted] verbally expressed to me in the second call that I must've been in a 'dead zone'. I wasn't however because I place outbound calls at work everyday and never have a problem with my service. I also stated this in my initial complaint. You can even see that I called her back the very next day, January 5th to which she didn't answer. In my attachment included I also highlighted the outbound call that I placed to [redacted] on December 29th to attempt to rectify this issue. I also mentioned that in my initial complaint and would be more than happy to provide my phone records of the other outbound calls that I placed to the associates of this company that they chose to ignore. In regards to the late fee we were charged,the error was made on the end of capstone management. Our account was not up to date until January 5th. We also have a legal signed credit addendum that states we will receive a $300 credit towards Januarys rent that was due to be paid on January 1st, which we didn't receive until January 5th. I attached that document as well. We should not be responsible for an error that was made on their end.They made this same exact error in December and specifically let us know that they adjusted their system so that we would not be charged a late fee. So they should've done the same thing for the month of January. I also included 2 screenshots of our account that proves this. The first screenshot is from January 4th at 9:08 pm that shows our $300 credit was not yet added for the month of January. The following screenshot was taken on January 5th at 3:14 pm where you can see they finally added the $300 credit.I still have yet to hear from corporate so it is clear they did not complete a thorough investigation.
Regards,
[redacted]
Capstone is a third partymanagement company that manages many properties. Without the specificinformation on the property that was being applied for, Capstone cannotresearch the situation.
To Whom It May Concern,
Attached is the revised Move Out Statement for [redacted], previous resident to [redacted] Apartments. The corrections are listed below:
Corrected Ledger for double billing of flat utility fee $90.00
Corrected rent charged July 1 to 9th $226.45
Corrected Renters...
Insurance July 1 to 9th $2.90
Correct Utility Billing July 1 to 9th $19.96
Correct Utility Billing Error $8.71
The above corrections resulted in a balance owed from $724.82 to $376.80.
Please accept our apologies for the billing errors.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Mrs. [redacted] was shown a model at the time application was received, the unit selected was not available to view but we provided floor plan with suare footage of all living areas. We explained it was company policy not to show apartments unless completed, she still wanted to continue with the...
application procedure. Screening and approval were complete and make ready continued for their move in date. Upon move in and receiving keys to apartment, Mr. & Mrs. [redacted] felt the bedroom sizes were not large enough for her furniture. We agreed to return the security deposit back to her and I explained that it could take up to 30 days of cancellation date to receive.
Complaint[redacted]
I am rejecting this response becauseit was the willow creek apartment complex. I...
made my payment with [redacted] and she never even replied to me concerning my reservation once the deposit was paid. I contacted her and her email multiple times. This is ridiculous that I have to go through this much to get my deposit back.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: she told me I would receive my refund in 10 to 15 days. I called back after 15 days she said I would take 3 to 4 weeks. I call back after 4 weeks she said check was mailed out on the 28 of june. We are now July 8 and I still have not received it. How long do I have to wait.
Regards,
[redacted]
To Whom It May Concern, Attached is the revised Move Out Statement for [redacted] ***, previous resident to [redacted] ApartmentsThe corrections are listed below: Corrected Ledger for double billing of flat utility fee $ Corrected rent charged July to 9th $ Corrected Renters Insurance July to 9th $ Correct Utility Billing July to 9th $ Correct Utility Billing Error $ The above corrections resulted in a balance owed from $to $ Please accept our apologies for the billing errors Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: The representative speaking on behalf of [redacted] is telling a blatant lieI never hung up on the regional manager [redacted] and would never do such a thing when I've been tirelessly trying to reach out to her, the leasing office associates [redacted] and [redacted] as well as corporate to get a resolution on this mannerI included an attachment of my phone records on the day in question that they are lying aboutOn January 4th I highlighted the leasing office which is an outbound call that I placedThey didn't answer so you can see the other highlighted number which is [redacted] 'sYou can see that I placed three outbound calls to herAfter we were disconnected from the first call, [redacted] verbally expressed to me in the second call that I must've been in a 'dead zone'I wasn't however because I place outbound calls at work everyday and never have a problem with my serviceI also stated this in my initial complaintYou can even see that I called her back the very next day, January 5th to which she didn't answerIn my attachment included I also highlighted the outbound call that I placed to [redacted] on December 29th to attempt to rectify this issueI also mentioned that in my initial complaint and would be more than happy to provide my phone records of the other outbound calls that I placed to the associates of this company that they chose to ignoreIn regards to the late fee we were charged,the error was made on the end of capstone managementOur account was not up to date until January 5thWe also have a legal signed credit addendum that states we will receive a $credit towards Januarys rent that was due to be paid on January 1st, which we didn't receive until January 5thI attached that document as wellWe should not be responsible for an error that was made on their end.They made this same exact error in December and specifically let us know that they adjusted their system so that we would not be charged a late feeSo they should've done the same thing for the month of JanuaryI also included screenshots of our account that proves thisThe first screenshot is from January 4th at 9:pm that shows our $credit was not yet added for the month of JanuaryThe following screenshot was taken on January 5th at 3:pm where you can see they finally added the $credit.I still have yet to hear from corporate so it is clear they did not complete a thorough investigation Regards, [redacted] ***
I have verified with applicant, [redacted] ***, that she has received her check pending as of 7/14/
Capstone is a third partymanagement company that manages many propertiesWithout the specificinformation on the property that was being applied for, Capstone cannotresearch the situation
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]
Complaint [redacted] I am rejecting this response becauseit was the willow creek apartment complex I made my payment with [redacted] and she never even replied to me concerning my reservation once the deposit was paid I contacted her and her email multiple times This is ridiculous that I have to go through this much to get my deposit back Regards, [redacted]
Handler,Although we are saddened to hear of this new residents dissatisfaction with charges to her account, we are unable to waive. Please see the attached signed lease contract that clearly states dates rent is due and when late fees will start accruing. *** ***, *** ***,
did attempt to speak with the resident twice, however, resident hung up on her both times. Residents are able to pay rent at anytime during regular business hours and or on line at anytime. Please let me know should you need anything further. Thank you
In response to Mr***’s complaint to the Revdex.com, dated February 28, 2016. Mr*** requested a copy of his money order he paid on March 3, 2015. It is not our policy to keep or make copies of money orders or checks. According to Mr*** he did not keep a copy
of his receipt of his money order. Mr*** originally stated he was owed a $pet deposit. In accordance with Mr***’s signed TAA Lease and Pet Agreement, Mr***’s security deposit and pet deposit states zero. Mr***’s TAA Pet Agreement, dated March 3, states he paid a non-refundable $pet fee. Mr*** then stated he was owed a $deposit. In accordance to his move out paperwork and his signed lease agreement, we did not have proof to pay Mr***’s, $150. Mr*** could not provide a receipt for his money order. Mr*** signed a legal document stating he would pay rent from August 1, thru July 31, 2016. Mr*** moved out on December 1, 2015. Mr*** was not charged any additional rent or penalties for breaking his lease. We valued his residency at Heritage Quarters. Through due diligence efforts, we were able to locate his resident history from March of 2015, which showed that Mr*** indeed paid $on March 3, 2015. The $was misapplied to a pet fee. We are refunding the $deposit to Mr*** at his last indicated address: *** *** *** *** ** ***. In our conversations to Mr***, we have attempted to educate Mr*** in reading a legal document before signing it to ensure everything is correct. We also stated to Mr*** it is our policy and our legal obligation to return a known deposit within days of move outThis unfortunate matter has errors on both sides. In our last conversation, with Mr***, we stated we were pulling his resident history and this would assist in answering all of our questions. We hope this solution will satisfy Mr***
Dear *** ***After reviewing the information provided by Mrs***, I have determined that the documentation proves that Mrand Ms*** were given permission to terminate their residential lease contract without penalties at The *** ***.I apologize for the misunderstanding
and any issues this might have causedWe had a change of staff during the time that Mrand Mrs*** moved out of the propertyUnfortunately, that's what contributed to the error that was made on their account I’ve attached the revised move out statement and the copy of the apology letter for your review. Per Mrs*** request, I have personally reached out to her and explained the status of the issue, I have provided a letter of apology for our mistake and have also provided the revised move out statement to Mrs***. Please contact me if you have any questions or concerns regarding this issue. *** ***Regional Manager - ***
Thank you for bringing this to our attention. Please know, I will personally look into this matter for you. You may reach me by email, which is ***. I am the supervisor over this property, and this is the first time hearing of your
situation.Respectfully,*** ** ***
It's good to received response/correction from you, but I think this case shouldn't go that way as pointed in the "corrected" list from you management. In another word, we don't think our family still owe any money to [redacted] Apartments after we moved out. Please take a careful look to our comments below:1. You, at last, admitted it is your fault at the beginning, not ours, for the wrong billing information. When we received your mail enclosing wrong bill to us in July, 2016, we wrote a disputation letter (enclosed in envelope) to you immediately but didn't hear any message from you until a collection company "NCC" asked the same money from us! Why didn't you review and discuss with us regarding this argument but directly send this case to collection company? Is your position already clear? Does it make sense? Furthermore, in my credit report from credit bureau, this "collection" record was already listed there, made us upset all day long---do you think it's a courteous way on your part to ruin my personal credit when facing such a matter for an innocent?2. Through the process of complaint, you just realized our moving out date was June 25, rather than so called "July 9", and began to correcti the wrong bill---it looks good. But, why you persist and demand other charges? I'll frankly tell you, if you can find the wrong date issue, you can also realize that all other charges are unreasonable. Do you have any support document for such charges, or, any law clause backing up your demand (such as "cleaning" carpet, counter-top, toilet and other places? If you have this kind of document, or, you can find any clause in existing (but past due of cause after our moving out) rental contract, please show us for better communication. Everyone should obey the law.3. Before you can search and provide any evidence supporting your request, I think you must have noticed that till we moved out from #2707, our family always kept everything clean and tidy, never broken any items, never pushed even one nail onto the wall, never dropped even one oil onto ground/carpet, and never left even a piece of paper/plastic bag/carton box behind us---so, why do you want us to make further payment as your "corrected" list displaying? Please also seriously let us know.Thanks.Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The representative speaking on behalf of [redacted] is telling a blatant lie. I never hung up on the regional manager [redacted] and would never do such a thing when I've been tirelessly trying to reach out to her, the leasing office associates [redacted] and [redacted] as well as corporate to get a resolution on this manner. I included an attachment of my phone records on the day in question that they are lying about. On January 4th I highlighted the leasing office which is an outbound call that I placed. They didn't answer so you can see the other highlighted number which is [redacted]'s. You can see that I placed three outbound calls to her. After we were disconnected from the first call, [redacted] verbally expressed to me in the second call that I must've been in a 'dead zone'. I wasn't however because I place outbound calls at work everyday and never have a problem with my service. I also stated this in my initial complaint. You can even see that I called her back the very next day, January 5th to which she didn't answer. In my attachment included I also highlighted the outbound call that I placed to [redacted] on December 29th to attempt to rectify this issue. I also mentioned that in my initial complaint and would be more than happy to provide my phone records of the other outbound calls that I placed to the associates of this company that they chose to ignore. In regards to the late fee we were charged,the error was made on the end of capstone management. Our account was not up to date until January 5th. We also have a legal signed credit addendum that states we will receive a $300 credit towards Januarys rent that was due to be paid on January 1st, which we didn't receive until January 5th. I attached that document as well. We should not be responsible for an error that was made on their end.They made this same exact error in December and specifically let us know that they adjusted their system so that we would not be charged a late fee. So they should've done the same thing for the month of January. I also included 2 screenshots of our account that proves this. The first screenshot is from January 4th at 9:08 pm that shows our $300 credit was not yet added for the month of January. The following screenshot was taken on January 5th at 3:14 pm where you can see they finally added the $300 credit.I still have yet to hear from corporate so it is clear they did not complete a thorough investigation.
Regards,
[redacted]
Capstone is a third partymanagement company that manages many properties. Without the specificinformation on the property that was being applied for, Capstone cannotresearch the situation.
To Whom It May Concern,
Attached is the revised Move Out Statement for [redacted], previous resident to [redacted] Apartments. The corrections are listed below:
Corrected Ledger for double billing of flat utility fee $90.00
Corrected rent charged July 1 to 9th $226.45
Corrected Renters...
Insurance July 1 to 9th $2.90
Correct Utility Billing July 1 to 9th $19.96
Correct Utility Billing Error $8.71
The above corrections resulted in a balance owed from $724.82 to $376.80.
Please accept our apologies for the billing errors.
Sincerely,
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Mrs. [redacted] was shown a model at the time application was received, the unit selected was not available to view but we provided floor plan with suare footage of all living areas. We explained it was company policy not to show apartments unless completed, she still wanted to continue with the...
application procedure. Screening and approval were complete and make ready continued for their move in date. Upon move in and receiving keys to apartment, Mr. & Mrs. [redacted] felt the bedroom sizes were not large enough for her furniture. We agreed to return the security deposit back to her and I explained that it could take up to 30 days of cancellation date to receive.
Complaint[redacted]
I am rejecting this response becauseit was the willow creek apartment complex. I...
made my payment with [redacted] and she never even replied to me concerning my reservation once the deposit was paid. I contacted her and her email multiple times. This is ridiculous that I have to go through this much to get my deposit back.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: she told me I would receive my refund in 10 to 15 days. I called back after 15 days she said I would take 3 to 4 weeks. I call back after 4 weeks she said check was mailed out on the 28 of june. We are now July 8 and I still have not received it. How long do I have to wait.
Regards,
[redacted]
I have verified with applicant, [redacted], that she has received her check pending as of 7/14/16.