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Don Cast Insurance Inc

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Don Cast Insurance Inc Reviews (2)

The customer made us aware of her being unhappy with the car. We issued a full refund.
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

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[redacted]  [redacted] Dear [redacted]      Alpine Motors never showed me the attachment he sent you from Zurich. In fact, I contacted Zurich about three weeks after I sent the necessary forms and fifty dollars and at that time I found out that I only had until this November, not the two years that Alpine Motors promised me. Zurich sent me the letter. You can check when Zurich when they sent me that letter.  I had faxed that letter (from Zurich) to Alpine Motors in my complaint to him. I have had one email from him and it did not even make sense. I do not accept faxes due to junk faxes but my phone works.     My experience with Alpine Motors is as follows:  I contacted Alpine Motors at the end of October in regard to the 2011 Ranger. Mike specifically told me about the two extra years on the warranty and that it was a good deal. My daughter drove me up to Wanagh (about two hours) She sat with me while Mike explained about the extended warranty  and we all went out and looked at the truck. To my surprise there was a needle in the windshield, realizing that there was a chip and they were trying to repair it. I was not informed of this but thought that it wouldn't be a big deal. Also, the middle arm rest was broken off, but he had informed me on the prior phone call and said he had ordered it from Ford. My daughter left and I started up the truck and left. Once I got home, I came into the house for a bit and then proceeded  to   go to a job that I had. The truck didn't start............dead battery. I called Mike and he was surprised but said to get another battery and that he would reimburse me. That is difficult when you depend on this vehicle. I called my insurance company and they sent me a new battery. A few days went by and the window fix was just terrible. The "fix" was right in front of the drivers line of sight. I informed Mike that I really need a new windshield. He told me to call my insurance company and to see if they would pay for it. I called the insurance company and they informed me that they would not cover a pre-existing situation. When I informed Mike of their reply, he said "why didn't you tell them it happened on the  way from the dealership". I told him I couldn't lie.........he hung up. To Mike's benefit, a few days went by and a van came to my workplace and replaced the windshield and armrest.      Again, my daughter was there when Mike mentioned the two year extended warranty.                                                      Best regards,                                                    [redacted]

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