Complaint: [redacted] I am rejecting this response because I feel this is not going to correct the problemThe bottom line is that I bought a vehicle and as a customer I am to be treated fairly and if you feel this is fair then I am betting that I am not the only customer that feels this wayI have total belief that Don Chalmers has lost it stride to excellence that it once had and I would like current owner to meet me if possible and see what I am talking about Regards, [redacted] To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
I'm responding to Don Chalmers message and this isn't resolving the problem with the vehicle Mr [redacted] wants to exchange this Expedition with another vehicleHe not at all satisfied with the condition and the appearance of the vehicleNow the window molding is pop out even more soWe purchased the weather master for the floor and the carpet still has black grease shoe marking on the carpet throughout the carThe carpet in the back it has markings of when vacuum it has wearI tried to rub put it still thereEach time I have to take it back for repairs and this is supposed to be a brand new vehicleEach time I take it back its costing us gas not to mention I'm supposed to get a free oil changeLike I said we've been taking it to the dealer to have a repeat service on this carWhich is racking up the mileageI tried talk with [redacted] about this problem but he's not listening to a workWe haven't driven the vehicle much only to Albuquerque to visitMajor of the time we leave it parkedNo telling what else to expectIf he doesn't want to work with us just return our money and will take our business elsewhereAll my husband wants is what's he's entitle toDoing business the right way, satisfy the customerA down payment he put down about half of the total value of this NEW VEHICLEI have ask [redacted] to replace this vehicle with a 2015, which he refuses to do so, instead he wants us to do is bring this Brand New Expedition in for repairsThis is how he wants to resolve the problemMr [redacted] was hospitalize with mersa throughout his entire body, suffering from sodium level and dehydration/ no liquids or food for at least daysI was told by the VA, that he might not make it but, for the grace of God and prayers he made it backNow he is residing at [redacted] , due to medical reasonThat's how sick is was back in Nov 2014-January Mr [redacted] is a recipient of The Order of The Purple Heart, all he wants to be treated with dignity and respectAfter all, serving his country the least Don Chalmers can do is to replace this Expedition for another Expedition at Mr [redacted] requestSincerely, [redacted] * [redacted] ID [redacted]
Complaint: [redacted] I am rejecting this response because: I have had my local mechanic do the repairsI was not going to pay Don Chalmers to do the repairs which is what they wanted in the first placeIt is a shame because I was considering buying my next car from them until they became dis-agreeableAt this point I am requesting that they re-imburse me for my expensesWhich comes out to $I can provide them with a receiptThank you Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
I have attached documents the customer signed on the day of purchase and deliveryThe we owe form covers what the customer asked to be addressed and the delivery form shows the customer accepted the vehicle after inspection inside in our delivery area It seems the customer would like to use the Revdex.com process renegotiate the purchase As stated preciously if the customer is unhappy with the purchase we will repurchase the vehicle from the customer
Complaint: [redacted] I am rejecting this response because: If the vehicle was gone through fully then why would I find this in my vehicle the next day? Should I go to the media instead? Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
The vehicle sold has a full factory warranty good at any of the Ford dealers nation wide so if there is a problem it should be able to be fixed without an issueWe would be happy to explore a trade in but otherwise due to sate and federal laws there is no way to just swap the vehicle outIf there is something still wrong with the vehicle we will be happy to get the vehicle in to repair it and provide a loaner vehicle while we perform the repairs needed
Complaint: [redacted] I am rejecting this response because I feel this is not going to correct the problemThe bottom line is that I bought a vehicle and as a customer I am to be treated fairly and if you feel this is fair then I am betting that I am not the only customer that feels this wayI have total belief that Don Chalmers has lost it stride to excellence that it once had and I would like current owner to meet me if possible and see what I am talking about Regards, [redacted] To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
I'm responding to Don Chalmers message and this isn't resolving the problem with the vehicle Mr [redacted] wants to exchange this Expedition with another vehicleHe not at all satisfied with the condition and the appearance of the vehicleNow the window molding is pop out even more soWe purchased the weather master for the floor and the carpet still has black grease shoe marking on the carpet throughout the carThe carpet in the back it has markings of when vacuum it has wearI tried to rub put it still thereEach time I have to take it back for repairs and this is supposed to be a brand new vehicleEach time I take it back its costing us gas not to mention I'm supposed to get a free oil changeLike I said we've been taking it to the dealer to have a repeat service on this carWhich is racking up the mileageI tried talk with [redacted] about this problem but he's not listening to a workWe haven't driven the vehicle much only to Albuquerque to visitMajor of the time we leave it parkedNo telling what else to expectIf he doesn't want to work with us just return our money and will take our business elsewhereAll my husband wants is what's he's entitle toDoing business the right way, satisfy the customerA down payment he put down about half of the total value of this NEW VEHICLEI have ask [redacted] to replace this vehicle with a 2015, which he refuses to do so, instead he wants us to do is bring this Brand New Expedition in for repairsThis is how he wants to resolve the problemMr [redacted] was hospitalize with mersa throughout his entire body, suffering from sodium level and dehydration/ no liquids or food for at least daysI was told by the VA, that he might not make it but, for the grace of God and prayers he made it backNow he is residing at [redacted] , due to medical reasonThat's how sick is was back in Nov 2014-January Mr [redacted] is a recipient of The Order of The Purple Heart, all he wants to be treated with dignity and respectAfter all, serving his country the least Don Chalmers can do is to replace this Expedition for another Expedition at Mr [redacted] requestSincerely, [redacted] * [redacted] ID [redacted]
I have authorized the shop at Don Chalmers Ford to do the repairs
Complaint: [redacted] I am rejecting this response because: I have had my local mechanic do the repairsI was not going to pay Don Chalmers to do the repairs which is what they wanted in the first placeIt is a shame because I was considering buying my next car from them until they became dis-agreeableAt this point I am requesting that they re-imburse me for my expensesWhich comes out to $I can provide them with a receiptThank you Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
I have attached documents the customer signed on the day of purchase and deliveryThe we owe form covers what the customer asked to be addressed and the delivery form shows the customer accepted the vehicle after inspection inside in our delivery area It seems the customer would like to use the Revdex.com process renegotiate the purchase As stated preciously if the customer is unhappy with the purchase we will repurchase the vehicle from the customer
Complaint: [redacted] I am rejecting this response because: If the vehicle was gone through fully then why would I find this in my vehicle the next day? Should I go to the media instead? Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
The vehicle sold has a full factory warranty good at any of the Ford dealers nation wide so if there is a problem it should be able to be fixed without an issueWe would be happy to explore a trade in but otherwise due to sate and federal laws there is no way to just swap the vehicle outIf there is something still wrong with the vehicle we will be happy to get the vehicle in to repair it and provide a loaner vehicle while we perform the repairs needed