Don D. Smith Electrical Contractor

Dear [redacted] , Thank you for your assistance in forwarding the complaint submitted by [redacted] We have researched the items outlined in the complaint submitted and determined the following: January 2015, [redacted] and CPI executed an agreement for a sixty month periodCPI provided well over $ [redacted] in equipment and labor at $cost [redacted] in exchange agreed to fulfill a sixty month termSix months into the agreement, [redacted] s contacted our office to advise of his desire to cancel the agreement as a result of his need to lower his expenses We are aware of the many expenses that can be involved with the birth of a childWe therefore, are prepared to extend a temporary rate reduction to [redacted] s to aid in lowering his expenses over the next monthsWe are extending three months at a rate of just $*** [redacted] s will save $per month over the next months, while enjoying the same level of service as the contractual rate of $*** [redacted] s rate will revert to $ [redacted] after the three month temporary rate has been exhaustedCPI feels we have acted ethically in this matterWe look forward to an expeditious resolvePlease feel free to contact me directly at [redacted] *** should you require further assistance in this matterSincerely, [redacted] Customer Care Manager Office: [redacted] Cell: [redacted] Fax: [redacted] CPI SECURITY SYSTEMS Protecting What's Important [redacted]

Dear *** ***, Thank you for your assistance in forwarding the additional correspondence provided by *** ***sWe sincerely apologize that *** ***s does not find our offer feasibleCPI does maintain our position in that we executed the agreement with *** in good faithThe products and services were delivered upon execution of the agreement and we continue to honor our contractual commitmentAs stated in our previous correspondence, we have extended three months credit to *** ***sIt is our hope that he will find the savings beneficialPlease feel free to contact me directly at *** ext*** should you have questions or require further assistance in resolving this matter Sincerely, *** *** Customer Care Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
It sounds to me that you have all your paper work messed up A camera and smoke alarms does not cost $***! You need to talk to *** even know he doesn't work for you This is probably why he doesn't work for you anymore...because he will tell the customers anything for him to get the commission Where on the contract does it say months? The only place it could be is in the small print It should be in bold large font at the top Further more, you are not righting this wrong on you end one bit You are going to have to do a lot better then that to settle this matter!
Regards,
*** ***

Dear [redacted], Thank you for your assistance in forwarding the complaint submitted by [redacted]. We have researched the items outlined in the complaint submitted and determined the following: January 2015, [redacted] and CPI executed an agreement for a sixty month period. CPI...

provided well over $[redacted] in equipment and labor at $0 cost. [redacted] in exchange agreed to fulfill a sixty month term. Six months into the agreement, [redacted]s contacted our office to advise of his desire to cancel the agreement as a result of his need to lower his expenses.   We are aware of the many expenses that can be involved with the birth of a child. We therefore, are prepared to extend a temporary rate reduction to [redacted]s to aid in lowering his expenses over the next 3 months. We are extending three months at a rate of just $[redacted]s will save $35 per month over the next 3 months, while enjoying the same level of service as the contractual rate of $[redacted]s rate will revert to $[redacted] after the three month temporary rate has been exhausted. CPI feels we have acted ethically in this matter. We look forward to an expeditious resolve. Please feel free to contact me directly at [redacted] should you require further assistance in this matter. Sincerely, [redacted]Customer Care Manager Office:[redacted] Cell:[redacted] Fax:[redacted] CPI SECURITY SYSTEMS Protecting What's Important[redacted]

Dear Revdex.com, Thank you for your assistance in forwarding the complaint submitted by Ms. [redacted]. We have reviewed the items outlined in Ms. [redacted]'s correspondence dated 1/9/18 and determined the following: February 25, 2016, Ms. [redacted] executed an agreement for service for a sixty month period. In...

exchange for the agreement we provided $2400 of equipment for just $104, and waived all fees associated with the labor of the system. All services associated with the executed agreement have been rendered since the date of installation. Recently, Ms. [redacted] contacted our office to inquire on the status of the agreement. We provided her with a copy of the agreement. At this time, we were not advised of any concerns Ms. [redacted] had with the agreement executed. We have since spoken with Ms. [redacted] and addressed her concerns surrounding the rate and the length of the agreement. We offered a lower rate of $39.99 although the level of service Ms. [redacted] currently has is at a rate of $49.99. Additionally, we reduced her agreement term from sixty months to 39 months. CPI feels our offer satisfies Ms. [redacted]'s complaint and we consider this matter resolved. Please feel free to contact our Customer Support Team at 800-[redacted] ext. [redacted] should you have further questions or concerns surrounding this matter. Sincerely,  Kelley P[redacted] Call Center Director