Don Franklin Ford

When, I was looking to purchase a new car, I chose Don Franklin in Nicholasville related to the convenience of working in Jessamine County. When my vehicle check engine light came ON with only 22300 miles, I returned to dealership to my surprise They have sold to Cronin Hyundai… So, I have a basically a new car to be service, with NO LOANER CAR to drive. So, after two days of dealing with this problem, and email/message Don Franklin in Lexington doesn’t have a loaner car either! So, the moral of this story, is to buy a vehicle in your hometown! I will Not be a return customer or tell family/friends about Don Franklin car dealership!

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Don Franklin Auto Company Contact: [redacted] Company Phone: ###-###-#### Company Email: [redacted] @donfranklinauto.com Person Who Sent the Complaint: [redacted] Staff Member: Response: Our general manager of Lebanon branch had heart surgery so I have inherited this complaint.I am having Mr [redacted] to bring in truck so I can examine and come to a conclusion with him Not sure what day works for him but will let you knowThank You, [redacted] Sent on: 2/24/10:48:AM

Revdex.com:I agree to meet [redacted] and if he agrees to work something reasonable out with me I may consider this complaint resolved Regards, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I agree that I bought the vehicle "AS is" but I was lied to about condition of vehicleWhen I asked the Don Franklin representative about the message on dashboard, I was told that it was just an adjustmentI was also told that the wheel drive was in perfect working orderOnce again Don Franklin has liedThey said I expected wheel drive to disengage immediatelyI NEVER said thatI did explain how we had to try over and over again to disengage itSometimes it takes at tries to get it back to wheel driveSomething is very wrong with itAs far as my free oil coupon is concerned, I had to go back and demand they return it to meDon Franklin offered me a discount on the repairs which I refused because I expect them to fix this free of charge since they lied to me about condition of this truckIf they hadn't lied about this truck, I wouldn't have bought itI foolishly believed they were a reputable dealership and would never have done this to meRegards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] AS of April we settle we made a deal on another car I have to say Joe and Eddie did work with meAs of now I am satisfied thank you ?

To Whom It May Concern,We apologize for the inconvenience of the pricing error on the Ford F-The F-truck was purchased the week before at auction with other vehicles and was entered into inventory on Friday of the same weekIt went on our website over the weekendThe customer then called on Monday inquiring about the vehicle at the price listed and the salesperson said that he would confirm with the manager and call him backThe manager, at the time, was with a customerBefore the manager finished with his customer- the customer called the salesman back and said he was coming to drive and look at the truck since he didn’t live very farWhen the manager looked at the price, he immediately knew something was wrongHe instantly went to the accounting office and found that it had been put in wrong at an incorrect priceThe F-price was fixed immediatelyThe manager explained to the customer that it was an error by the accounting officeAdditionally, we have a disclaimer on our website that states: “We do our best to main accuracy however, pricing could be in error.” We offered to pay him for his gas and time expense for coming to look at the vehicleWe have been in business for over years and have not, nor will ever, do bait and switch! We do make mistakes and try to honor anything that is within reason by going the extra mile for our customersWhen purchasing at least to used vehicles a week, errors will sometime occurAgain, we apologize for the errorSincerely, [redacted] Owner/Operator

Revdex.com:I agree to meet [redacted] and if he agrees to work something reasonable out with me I may consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below Regards, [redacted]

Complaint ID [redacted] Customer name [redacted] The customer bought a GMC Canyon from our dealership It was told to her from the beginning that the truck due to the mileage and condition of the truck was being sold AS-IS Which means she is buying in the condition that it is We guaranteed nothing on the Truck When she brought the truck to the dealership she was informed there would be a charge for checking the vehicle out since there was no warranty on it She agreed to pay it and we proceeded with the diagnosis The four wheel drive in question that she states is tore up is working correctly On the older model Canyon vehicles in order to get it out of four wheel drive you have to back up or pull forward the truck a few feet for it to disengage The customer was told this by the Service Manager at our Chevrolet Dealership The Customer feels that the four wheel drive should come out immediately and we explained that the truck was not designed that way It has to move forward or backward in order to disengage The Coupon for a free oil change was given back to her once she declined for any thing else to be done We would in no way keep her coupon It is part of the rewards program that we give to all our customers As far the tire sensors is concerned it does not have bad sensors, it only has oneWe offered to pay the labor in order to help her and she would only have to pay for the parts needed We feel that this went above and beyond since the vehicle was bought with no guarantee We value our customers greatly and strive to keep customer satisfaction as high as possible We feel that we have fulfilled our obligation to her.Thanks [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]