Complaint: [redacted] I am rejecting this response because: They quoted a timeframe of 14-weeks It took them weeks to complete with little to incorrect information being exchanged I was having to call the [redacted] for any response It was also brought to their attention prior to the screen being installed, that there was a crack in the concrete base that they poured We have discovered a leak below the concrete that is costing us more money to correct A small a very late apology is not acceptable Regards, [redacted] ***
We apologize your project took a little longer than expected. As with all of our customers, our goal is to complete each project in as timely a manner as possible. The time frame that was quoted upfront was an approximate time frame of 14-20 weeks and was stated on your agreement...
correctly, which is typical for the type of screen enclosure and county which you are located in ([redacted] County). Also, as of this date, [redacted] County is the only jurisdiction that requires a boundary survey to be done on your property if additional concrete is poured, which is now in progress. Once the new survey is received, we will schedule the final inspection. Once again, we’re sorry the project took longer than was expected and hope you enjoy your new room for many years to come. Please let us know if you need further assistance.
Complaint: [redacted]
I am rejecting this response because: They quoted a timeframe of 14-20 weeks It took them 25 weeks to complete with little to incorrect information being exchanged I was having to call the [redacted] for any response It was also brought to their attention prior to the screen being installed, that there was a crack in the concrete base that they poured We have discovered a leak below the concrete that is costing us more money to correct A small a very late apology is not acceptable
Regards,
[redacted]
Complaint: [redacted] I am rejecting this response because: They quoted a timeframe of 14-weeks It took them weeks to complete with little to incorrect information being exchanged I was having to call the [redacted] for any response It was also brought to their attention prior to the screen being installed, that there was a crack in the concrete base that they poured We have discovered a leak below the concrete that is costing us more money to correct A small a very late apology is not acceptable Regards, [redacted] ***
We apologize your project took a little longer than expected. As with all of our customers, our goal is to complete each project in as timely a manner as possible. The time frame that was quoted upfront was an approximate time frame of 14-20 weeks and was stated on your agreement...
correctly, which is typical for the type of screen enclosure and county which you are located in ([redacted] County). Also, as of this date, [redacted] County is the only jurisdiction that requires a boundary survey to be done on your property if additional concrete is poured, which is now in progress. Once the new survey is received, we will schedule the final inspection. Once again, we’re sorry the project took longer than was expected and hope you enjoy your new room for many years to come. Please let us know if you need further assistance.
Complaint: [redacted]
I am rejecting this response because: They quoted a timeframe of 14-20 weeks It took them 25 weeks to complete with little to incorrect information being exchanged I was having to call the [redacted] for any response It was also brought to their attention prior to the screen being installed, that there was a crack in the concrete base that they poured We have discovered a leak below the concrete that is costing us more money to correct A small a very late apology is not acceptable
Regards,
[redacted]