Don Hoffacker's Air Conditioning & Heating, Inc.

In October of 2015, I purchased a new Lennox Heat Pump and a Lennox Air Handler from the above-mentioned companyHave had to place several major calls for malfunctioning issues with a brand new unit The customer service is bad too Had to argue with the customer person about having to wait a long time for servicing in degree heat This unit is only months old but not working I'm hot and bothered at this time and waiting for the technician to arrive In addition, I have a service contract with the company Do not use this company at all

Terribly disappointed with the half-truths and lack of professionalism displayed by this company after previously being very pleased and recommending themI had them install a new central heat pump unit (indoor and outdoor units) six years ago and was very pleasedI purchased a year warranty based on their claim that any needed repairs in that time would be fully covered at no expenseI declined their annual maintenance contract, instead electing to perform coil cleanings and filter replacements (as required per the warranty manual) myselfThey said that was fineThree days ago the outside unit quit workingThe tech came the next day and performed the repair, then presented me with a $bill for the service callWhen I questioned the charge he countered with the thinly veiled threat that the warranty could be voided entirely because I hadn't had them perform the regular maintenance required by the warrantyHe insisted that if I didn't have receipts showing I paid someone to do the service, the manufacturer wouldn't honor the warrantyIt was after hours by this point, so I couldn't reach the officeThe next day I called the office to inquire about the service charge policyThe woman who answered the phone confirmed that their policy is to charge the fee in addition to any services performedShe then proceeded to change the topic just as the service tech had, threatening to void the warranty because I hadn't had them perform regular maintenance (which she later denied having said)When I told her I had performed the needed cleanings she asked pointedly (and condescendingly), "You've used a hose to clean the coils?" I responded that I had and asked if she was suggesting that customers were too stupid to clean coilsShe laughed and answered, "You'd be surprised."
I returned to the original subject by informing her that I would not be using them in the futureHer response was that they wouldn't come to my house again anywayI certainly won't be recommending them again