Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: United Airlines cannot take responsibility for Air India actionTruly if Air India cannot follow DOT rules this should be taken seriouslyI will be filling complaint with DOT as well.? Thanks [redacted] ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
Dear [redacted] ***,We are sorry to hear about your unfortunate experience on your recent trip.We are sorry that you were disturbed by the passengers seated behind you and our crew do have the discretion to cut passengers off from being served alcohol if they feel that they are considered to be a danger to safety.I feedback forms on board do include a comment section but if for any reason additional space is required the crew would have provided you with an additional sheet that would have been attached for you.We apologize regarding the quality of the vegetable you received with your meal and the same has been brought to the attention of the Catering Dept as we do take pride in the type and quality of food we serve our passengersWe assure you that our Service Dept does do a check on every aircraft before a flight to ensure that all items are in order but regrettably sometimes even the best of electronic equipment can be unpredictable and malfunction.We apologize that you did not receive a response to the email you sent earlier and would appreciate if you could advise us the email address you sent it to, so that we can take the same up as all complaints we receive are responded to in writing and in a prompt mannerWe sincerely regret your unfortunate experience but are unable to offer you a refund of your ticket.Sincerely,Brian S [redacted] Customer ServicesAir India? ?
Dear [redacted] ***,We have carefully reviewed [redacted] response and although we are sorry that he was inconnvenienced on the [redacted] May but it was no fault on the part of Air India but unfortunately because he arrived late at the airport at 3:45pm as confirmed by our EWR airport Manager.As advised in our original email to [redacted] our Checkin Counters; as per TSA requirements, close minutes before our scheduled departure time and so were already closed when he arrived at 3:45pm for our 4:25pm scheduled flight departureWe have explained to [redacted] in our original message, that we share Port Authority CheCounters at EWR Airport and these Counters are allotted by the Port Authority to other airlines after our allotted ChetimeWe have also advised [redacted] that our CheAgents are only available at the Checounters during the allotted Chetime for our flight and after that one needs to contact our 24hr Support Desk at theiir Toll Free Nbr ###-###-####Any other passengers arriving late would also need to contact our 24hr Support Desk.When [redacted] arrived late at 3:45pm after our CheCounters had already Closed, but there just happened to be one of our Handling Agent staff still around clearing out the CheCounters for the next airline and the agent advised [redacted] that the Counters were already Closed an hour before the flight and would only reopen for the next flight the next day.Our airport office has also advised us that when [redacted] reported for the flight the next day he did want an upgrade that was politely declined.Regretablly [redacted] has been quite inconssistent in his statements, as in his first email he stated that he was at the Checounter around 3:15pm and in his next email he changed it to around 3:25pm and now he states that there was no AI Agent since 3:15pm which would be before he even got there.Again we regret the inconnvenience that [redacted] experienced but it was due to his late arrival at the airport and no fault of Air India.? Sncerely,Brian S [redacted] Customer Service SupervisorAir India, NYC?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: The company has yet to take action in providing for my lossI tried to handle things in the best manor to keep the relationship beneficial for both parties but they are not willing to contribute to the resolution.? ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
In order to maintain our punctuality we cannot wait for passengers who are stuck in immigration or security at the last minuteFor this reason we open counters hours before departure and passengers are encouraged to check in earlyIn this instance the flight had passengers on board all whom were able to clear immigration and security on timeObviously [redacted] was delayed on his own accord and did not reach the boarding gate on timeAccepting him would have delayed the flight and put to inconvenience all our passenger
Psgr made a booking on the web and claims he cancelled it within 24hours of making the reservationOur web dept deducted USDfor cancellation.now he wants his balance money back message sent to web dept to refund the money if he cancelled within the time limitIf he cancelled as he claims that he cancelled he will get back the money that was deducted if not he stands to loose the usdthat he is claiming
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: Because their response is not addressing the problem of the customer service on their side with Air India.? My original origin of this flight was from Bangalore to JFK by Air IndiaI had reached Mumbai late only because they denied chein Bangalore saying I was lateIt was supposed to be direct cheof luggage all the way from Bangalore to JFK? They asked me to catch another flight and fly to Mumbai to catch this Air India flightThey made me buy new ticket on another airlines in Bangalore and asked me to fly to Mumbai and they said they will make arrangements by talking to Mumbai ? Air India Customer Support.? It’s because of them asking me, I flew to Mumbai paying for another ticket from Bangalore to Mumbai.? Otherwise I would have taken the same flight next day or had other options and I would not have spent this much money for the new tickets let alone the hassle in the mid night as I was flying with a little kidEach of them was telling me different things and made me spend all the money unnecessarily.? They have a responsibility towards the customer when we spend thousands of dollars and fly on their air lines? I followed only their air lines customer support suggestions and lost all the money and paid more money for TWO one way tickets than the entire trip tickets I bought onlineThey need to refund the money because of that.? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
This psgr got in contact with us on the [redacted] April and we did reply to her that her complaint was forwarded to our office in Ahmedabad and no sooner we received a reply we will get back to herThen again due to tail winds the aircraft had to carry additional fuel therefore the baggages could not be here on timeWe cannot reply unless and until we hear from our office in India
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Further follfrom Air India is requiredI will wait for another message from their team In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Our Chicago Airport explained to the passenger as per our baggage rules we only permit two pieces of baggage 70lbs each besides that any additional baggage would be an excess chargeUnited Airlines did allow the passenger to carry additional baggage without payment but on AirIndia he would have to pay therefore he was correctly chargedAn email has been sent to the passenger by our office in Chicago.?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The issue and the matter is no Air India agent was present anytime between 3:15pm and 3:pm in the checounter, and it is closed with no representation from AI agents present there. An inconvenience was caused to me, and few other passengers, who were made to miss the flight the other day, due to the irresponsibly, staffed AI counter staff, and the manager listed in my initial complaintA refund request has to be considered before it is taken next levelPlease research the matter thoroughly before arriving conclusion In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
This psgrs had filed a case with DOT earlier but the same was not approved by our web department in India.The rules on the ticket that he purchased does not qualify for a waiver of the penalty on medical grounds hence he was given the refund minus the penaltyHe was dealing with our online department which is based in India for almost a year and finally filed a case with DOT here in the USWe regret the penalty paid cannot be given back and psgr is aware of the same
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: You don't have to answer back, if you don't want to, I asked you,why your customer service waste my time as of today including E commerce if they don't have to refund this ticket but why they keep asking send us doctor note , hospital note, and additional paper work up to now, what was reason behind it? when your rule said NO REFUND on medical ground!!They can tell me same rule one year before, when I called for cancelled it!! they don't know these rules at that time or you make it now? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:AI must take the responsibility for the mess they created for putting us on Kuwait Airways flight without informing us of the delay at the origination (JFK) In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We need to have the ticket numbers names of psgrs in full so that we can take up the issue with our counter parts in India as the occurance was in MumbaiWe shall have their explanation on receipt of the details received from the psgr
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Air India is indicating that they are awaiting to hear back from another office it is interesting that Air India representatives are unable to resolve the issue and keep transferring from one representative to another representative Customer friendly businesses would escalate the issue to resolve with management Instead, Air India representatives just forward the issue to another peer.Until Air India refunds my money and compensates me adequately for missing my medication for days, I will continue to reject the response from Air India.Thanks, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: United Airlines cannot take responsibility for Air India actionTruly if Air India cannot follow DOT rules this should be taken seriouslyI will be filling complaint with DOT as well.? Thanks [redacted] ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
Dear [redacted] ***,We are sorry to hear about your unfortunate experience on your recent trip.We are sorry that you were disturbed by the passengers seated behind you and our crew do have the discretion to cut passengers off from being served alcohol if they feel that they are considered to be a danger to safety.I feedback forms on board do include a comment section but if for any reason additional space is required the crew would have provided you with an additional sheet that would have been attached for you.We apologize regarding the quality of the vegetable you received with your meal and the same has been brought to the attention of the Catering Dept as we do take pride in the type and quality of food we serve our passengersWe assure you that our Service Dept does do a check on every aircraft before a flight to ensure that all items are in order but regrettably sometimes even the best of electronic equipment can be unpredictable and malfunction.We apologize that you did not receive a response to the email you sent earlier and would appreciate if you could advise us the email address you sent it to, so that we can take the same up as all complaints we receive are responded to in writing and in a prompt mannerWe sincerely regret your unfortunate experience but are unable to offer you a refund of your ticket.Sincerely,Brian S [redacted] Customer ServicesAir India? ?
Dear [redacted] ***,We have carefully reviewed [redacted] response and although we are sorry that he was inconnvenienced on the [redacted] May but it was no fault on the part of Air India but unfortunately because he arrived late at the airport at 3:45pm as confirmed by our EWR airport Manager.As advised in our original email to [redacted] our Checkin Counters; as per TSA requirements, close minutes before our scheduled departure time and so were already closed when he arrived at 3:45pm for our 4:25pm scheduled flight departureWe have explained to [redacted] in our original message, that we share Port Authority CheCounters at EWR Airport and these Counters are allotted by the Port Authority to other airlines after our allotted ChetimeWe have also advised [redacted] that our CheAgents are only available at the Checounters during the allotted Chetime for our flight and after that one needs to contact our 24hr Support Desk at theiir Toll Free Nbr ###-###-####Any other passengers arriving late would also need to contact our 24hr Support Desk.When [redacted] arrived late at 3:45pm after our CheCounters had already Closed, but there just happened to be one of our Handling Agent staff still around clearing out the CheCounters for the next airline and the agent advised [redacted] that the Counters were already Closed an hour before the flight and would only reopen for the next flight the next day.Our airport office has also advised us that when [redacted] reported for the flight the next day he did want an upgrade that was politely declined.Regretablly [redacted] has been quite inconssistent in his statements, as in his first email he stated that he was at the Checounter around 3:15pm and in his next email he changed it to around 3:25pm and now he states that there was no AI Agent since 3:15pm which would be before he even got there.Again we regret the inconnvenience that [redacted] experienced but it was due to his late arrival at the airport and no fault of Air India.? Sncerely,Brian S [redacted] Customer Service SupervisorAir India, NYC?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: The company has yet to take action in providing for my lossI tried to handle things in the best manor to keep the relationship beneficial for both parties but they are not willing to contribute to the resolution.? ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
In order to maintain our punctuality we cannot wait for passengers who are stuck in immigration or security at the last minuteFor this reason we open counters hours before departure and passengers are encouraged to check in earlyIn this instance the flight had passengers on board all whom were able to clear immigration and security on timeObviously [redacted] was delayed on his own accord and did not reach the boarding gate on timeAccepting him would have delayed the flight and put to inconvenience all our passenger
Psgr made a booking on the web and claims he cancelled it within 24hours of making the reservationOur web dept deducted USDfor cancellation.now he wants his balance money back message sent to web dept to refund the money if he cancelled within the time limitIf he cancelled as he claims that he cancelled he will get back the money that was deducted if not he stands to loose the usdthat he is claiming
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: Because their response is not addressing the problem of the customer service on their side with Air India.? My original origin of this flight was from Bangalore to JFK by Air IndiaI had reached Mumbai late only because they denied chein Bangalore saying I was lateIt was supposed to be direct cheof luggage all the way from Bangalore to JFK? They asked me to catch another flight and fly to Mumbai to catch this Air India flightThey made me buy new ticket on another airlines in Bangalore and asked me to fly to Mumbai and they said they will make arrangements by talking to Mumbai ? Air India Customer Support.? It’s because of them asking me, I flew to Mumbai paying for another ticket from Bangalore to Mumbai.? Otherwise I would have taken the same flight next day or had other options and I would not have spent this much money for the new tickets let alone the hassle in the mid night as I was flying with a little kidEach of them was telling me different things and made me spend all the money unnecessarily.? They have a responsibility towards the customer when we spend thousands of dollars and fly on their air lines? I followed only their air lines customer support suggestions and lost all the money and paid more money for TWO one way tickets than the entire trip tickets I bought onlineThey need to refund the money because of that.? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
This psgr got in contact with us on the [redacted] April and we did reply to her that her complaint was forwarded to our office in Ahmedabad and no sooner we received a reply we will get back to herThen again due to tail winds the aircraft had to carry additional fuel therefore the baggages could not be here on timeWe cannot reply unless and until we hear from our office in India
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Further follfrom Air India is requiredI will wait for another message from their team In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Our Chicago Airport explained to the passenger as per our baggage rules we only permit two pieces of baggage 70lbs each besides that any additional baggage would be an excess chargeUnited Airlines did allow the passenger to carry additional baggage without payment but on AirIndia he would have to pay therefore he was correctly chargedAn email has been sent to the passenger by our office in Chicago.?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The issue and the matter is no Air India agent was present anytime between 3:15pm and 3:pm in the checounter, and it is closed with no representation from AI agents present there. An inconvenience was caused to me, and few other passengers, who were made to miss the flight the other day, due to the irresponsibly, staffed AI counter staff, and the manager listed in my initial complaintA refund request has to be considered before it is taken next levelPlease research the matter thoroughly before arriving conclusion In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
This psgrs had filed a case with DOT earlier but the same was not approved by our web department in India.The rules on the ticket that he purchased does not qualify for a waiver of the penalty on medical grounds hence he was given the refund minus the penaltyHe was dealing with our online department which is based in India for almost a year and finally filed a case with DOT here in the USWe regret the penalty paid cannot be given back and psgr is aware of the same
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: You don't have to answer back, if you don't want to, I asked you,why your customer service waste my time as of today including E commerce if they don't have to refund this ticket but why they keep asking send us doctor note , hospital note, and additional paper work up to now, what was reason behind it? when your rule said NO REFUND on medical ground!!They can tell me same rule one year before, when I called for cancelled it!! they don't know these rules at that time or you make it now? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:AI must take the responsibility for the mess they created for putting us on Kuwait Airways flight without informing us of the delay at the origination (JFK) In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Our office in San Francisco will get back to the psgrWe are sorry for the problems faced by him
We need to have the ticket numbers names of psgrs in full so that we can take up the issue with our counter parts in India as the occurance was in MumbaiWe shall have their explanation on receipt of the details received from the psgr
Our Airport at JFK were unable to locate the missing baggage and have settled the amount for USDand have advised the psgr of the same.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Air India is indicating that they are awaiting to hear back from another office it is interesting that Air India representatives are unable to resolve the issue and keep transferring from one representative to another representative Customer friendly businesses would escalate the issue to resolve with management Instead, Air India representatives just forward the issue to another peer.Until Air India refunds my money and compensates me adequately for missing my medication for days, I will continue to reject the response from Air India.Thanks, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]