To whom it may concern, A large part of our business is based on repeat customersWe are constantly looking at restocking our inventory while providing an opportunity to previous customers, who may be going out of warranty, a means to upgrade to a newer modelOn many occasions we work with Subaru to determine which customers will benefit based on the estimated current equity in their vehicle The letter that we send out is not misleading in any way, nor is it intended to beIt states in the letter: “you may be able to upgrade”, along with “potentially keep the same payment”, and “could possibly reduce it”, “based on your estimated equity position”Nowhere does it provide a guarantee on any of the aboveThere are many factors that determine an overall payment including, but not limited to; trade evaluation, current credit, available inventory upon customer arrival, dealer incentives, etcThis also is clearly stated at the bottom of the letterThere is no fine print or asterisks that could be deceiving or confusingWe pride ourselves on our transparency and we feel this letter provides all the necessary information for the customer to make an informed decision One thing that was left out by Mr [redacted] is that he was offered a direction that provided a means to lower his paymentWe presented a lease option that met the criteriaHe declined this opportunityThe desired settlement option has already been provided for Mr***We can’t be held liable if the customer declines the terms provided, for whatever reason We do appreciate Mr***’s business and thank him for being a valued customer We will continue to service him to the best of our ability and hope that we can continue to take care of him for years to come Sincerely, Travis S [redacted] GSM Don “K” W [redacted]
To whom it may concern, A large part of our business is based on repeat customersWe are constantly looking at restocking our inventory while providing an opportunity to previous customers, who may be going out of warranty, a means to upgrade to a newer modelOn many occasions we work with Subaru to determine which customers will benefit based on the estimated current equity in their vehicle The letter that we send out is not misleading in any way, nor is it intended to beIt states in the letter: “you may be able to upgrade”, along with “potentially keep the same payment”, and “could possibly reduce it”, “based on your estimated equity position”Nowhere does it provide a guarantee on any of the aboveThere are many factors that determine an overall payment including, but not limited to; trade evaluation, current credit, available inventory upon customer arrival, dealer incentives, etcThis also is clearly stated at the bottom of the letterThere is no fine print or asterisks that could be deceiving or confusingWe pride ourselves on our transparency and we feel this letter provides all the necessary information for the customer to make an informed decision One thing that was left out by Mr [redacted] is that he was offered a direction that provided a means to lower his paymentWe presented a lease option that met the criteriaHe declined this opportunityThe desired settlement option has already been provided for Mr***We can’t be held liable if the customer declines the terms provided, for whatever reason We do appreciate Mr***’s business and thank him for being a valued customer We will continue to service him to the best of our ability and hope that we can continue to take care of him for years to come Sincerely, Travis S [redacted] GSM Don “K” W [redacted]