Don Mallon Chevrolet

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

As this customer has stated, Mallon Chevrolet was sold to *** Chevrolet of Norwich on March 1st, 2016, and therefore Mallon Chevrolet is no longer in businessApparently, the Scranton's have decided not to continue to offer the free oil changes to our former customersI am sorry that
they have made this decision, but there is nothihg that I can do about itSincerely,
Donald M*** ***

It is our dealership's policy to complete a "We Owe" form on every vehicle delivered by our dealershipThis is done so that there is a clear understanding of anything that our dealership "owes" to the customer at time of deliveryI have attached a copy of Mr***'s completed and signed We
Owe form which does not indicate anything owed to him in regards to an extra key or floor mats
However, in the interest of customer satisfaction, my sales manager, *** *** has been in contact with Mr*** and he has stated that if we reimburse him $109 for the cost of the key, that he will be satisfiedWe mailed a check for $to Mr*** on 3-20-14, so I believe this matter has been resolved to his satisfaction
Sincerely,
*** ***
President

As this customer has stated, Mallon Chevrolet was sold to [redacted] Chevrolet of Norwich on March 1st, 2016, and therefore Mallon Chevrolet is no longer in business. Apparently, the Scranton's have decided not to continue to offer the free oil changes to our former customers. I am sorry that they...

have made this decision, but there is nothihg that I can do about it.Sincerely,Donald M[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
 
[redacted]

Mallon Chevrolet Inc. was purchased by the [redacted]s on March 1, 2016. Apparently the new owners have decided not to continue the free oil and filter changes that had been offered by Mallon Chevrolet. As Mallon Chevrolet Inc. is no longer in business you may want to consider [redacted]...

offer of 3 free oil changes.

Review: During the sales process the Salesman indicated that I would receive a detail cleaning job, the missing front floor mats and a second ignition key. The detail department was closed at the time of delivery so no cleaning was preformed. The drivers front mat was the incorrect colour and the passenger front mat was the wrong colour and a rear mat. The second key was not provided and I was told by a Salesmanager that since I already signed a contract that the key would not be provided unless I were to pay for it. The key and needed programming is $165.00 the front mats are $135.00. I have been informed by a [redacted] at Don Mallon CHevrolet that I need to purchase the key and programming myself. The only key I was provided with is some sort of valet key which limits the functionallity of the vehicles speed and radio functions. I have since purchased a replacement key and programing and the correct mats.Desired Settlement: The dealer is not willing to provide me with the replacement key and I have not requested reimburtsement.

Business

Response:

It is our dealership's policy to complete a "We Owe" form on every vehicle delivered by our dealership. This is done so that there is a clear understanding of anything that our dealership "owes" to the customer at time of delivery. I have attached a copy of Mr. [redacted]'s completed and signed We Owe form which does not indicate anything owed to him in regards to an extra key or floor mats.

However, in the interest of customer satisfaction, my sales manager, [redacted] has been in contact with Mr. [redacted] and he has stated that if we reimburse him $109 for the cost of the key, that he will be satisfied. We mailed a check for $109 to Mr. [redacted] on 3-20-14, so I believe this matter has been resolved to his satisfaction.

Sincerely,

President

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,