[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Thank you **
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Based on the attached estimate, the total labor hours is hoursWe are in the 4th week after the frame has arrived (May 13th)I'm complaining about your services, not just the communicationIt's not acceptable to delay the hours of work to more than weeksThe calculation is as follows: I've been waiting weeks from 2/22/till 6/3/16, deduct weeks shipment of the frame, thus until last Friday I've been waiting for weeks for the repairsFYI as of today, I'm in the 8th week already, and there is still no clear answer about when the vehicle will be readyThe person I talked with last Friday told me it will be ready the following Monday, which is today, and apparently it's another lie, as always I definitely need reimbursement for your delaying of the repairsThere is no excuses!
Sent: Monday, December 07, 2015 5:02 PMSubject: Unresolved complains Case# [redacted] which has been resolved, customer has received reimbursement and expressed her satisfaction over the... phone last week, Would you please inform me if any action can be taken to update the status accordingly
October 28th
Re :Revdex.com Case ***
To whom it may
concern
In researching Mr*** issue, it has been determined that his vehicle repair was completed on 10/08/14, however he did bring the vehicle back in on 10/14/for overspray issueAs we value our customers and make every effort to perform to their expectations, we were happy to comply to his requestsAs of 10/Mr*** has taken delivery of his vehicle and expressed satisfaction of the resolution to his concerns
Sincerely
*** ***
Customer Relations Manager
*** *** ***
***
To Whom It May Concern
Customer Relations Manager has been in contact with Mr*** and as of 07/16/stated Miles has been corrected on all documents to comply with his requestFurther more to retain his satisfaction reimbursement towards the
purchased tire was offered, also CRM provided Mr*** with contact information in case any further assistance is needed
Sahar A***
Customer Relations Manager
Don McGill Toyota
281-977- [email protected]
Dear *** ***,
Please accept or sincere apol**ies for the experience you had at our dealershipWe appreciate you bringing this to our attention and though this would seem to be an isolated incident we certainly take it seriouslyThis does not represent the culture nor
policies of Don McGill Toyota. The gift card offer is indeed valid and yours has been activated and you will receive it within to business days.
Per our conversation, additional information regarding your vehicle interest is forthcoming
Yours truly,
*** ***
Internet Sales Director
Don McGill Toyota
*** *** *** * *** *** *** *** Sent:
Wednesday, August 03, 11:AM*** *** ***Subject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** To it may concern, Dealer received a review on 07/14/16, which was responded to by customer relations department, explaining to consumer that the Finance manager who promised the services is no longer with the company and such promise was not documented and that is the reason service department was unable to verify and complete services and apologized for the inconvenienceMoreover, *** advised customer, three oil certificate are issued to comply with his request and to ensure customer satisfaction and were mailed out to his addressOn 07/26/dealer was notified about the complaint #*** which was sent to dealer on 07/14/as a review. Dealer is seeking status adjustment, because dealer has complied with customer request at the time that review was filed, second dealer was informed about the complaint on 07/26/(see in text below), and not 07/14/16, consequently dealer was not given sufficient time to respond to the complaintPlease advise if any action is needed to be taken by dealer at this pointSincerely
Complaint number ***,in addition to expediting the delivery of the plates, after receiving pictures on mismatched tail lights, dealer provided customer with matching tail light as he wished. Concerning the second case, please allow me one to two business days to forward supportive document and additional detailsThank you
Body shop has began repairs and the body frame replacement on May 13th after receiving parts, and it is unfortunate that so much time was lost prior to that, due to wait time to receive the part and [redacted]e of plans of repairs, but as [redacted] explained, body
shop is working diligently to complete repairs in a timely manner without sacrificing quality or jeopardizing driver's safety, considering scale of the repairs. As of June 8th, Ms. [redacted] was informed that repairs are completed and final steps such as alignment and test
drive will be performed, to ensure the quality of repairs. Moreover, Ms. [redacted] was advised dealer is working with [redacted] to provide assistance with rental expenses.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Thank you.
**
Mr. [redacted] has been informed that the required documentation has been sent to [redacted] DMV office, via [redacted], on June 27th, 2014 to assure prompt delivery of his...
vehicle license plates. Pictures of the mismatched taillights are expected to be sent by Mr[redacted] and necessary action will be taken, per Don McGill Toyota, upon receipt of photos, to meet customer's satisfaction.
Sincerely,
[redacted]
Customer Relations Manager
Don McGill Toyota
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Based on the attached estimate, the total labor hours is 60.70 hours. We are in the 4th week after the frame has arrived (May 13th). I'm complaining about your services, not just the communication. It's not acceptable to delay the 60.70 hours of work to more than 7 weeks. The calculation is as follows:
I've been waiting 15 weeks from 2/22/16 till 6/3/16, deduct 8 weeks shipment of the frame, thus until last Friday I've been waiting for 7 weeks for the repairs. FYI as of today, I'm in the 8th week already, and there is still no clear answer about when the vehicle will be ready. The person I talked with last Friday told me it will be ready the following Monday, which is today, and apparently it's another lie, as always.
I definitely need reimbursement for your delaying of the repairs. There is no excuses!
Revdex.com:
This letter is to inform you that Don McGill Toyota of Houston has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/24/2015 3:08:00 PM and assigned ID [redacted]
sans-serif;">Sent: Saturday, July 11, 2015 1:32 PMTo: drteamSubject: 10685470
Don Mcgill's Toyota customer relations manager contacted me directly and resolved the issue. Her professionalism and prompt response was greatly appreciated. Her resolution was up and beyond. I will continue business with this dealership due to her handing of my complaint. My rims were replaced at no charge and will recommend this dealership to my friends. I slipped through the cracks and once realize they made it right. Thanks, [redacted]
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Don McGill Toyota did send the Title to the [redacted], KS DMV and I was able get the VIN verification completed. I also sent pictures of the tail light. I would like to keep this complaint open for the following reasons:
1. I still do not have my Vehicle registration and license plates.
2. The dealership said they would send the correct tail light in the mail, my problem, I have no clue how to install the tail light.
I have been in contact with the dealership and have sent all required documents.
Thank-you.
After investigating and reviewing records, [redacted] contacted Ms. [redacted] on 06/03/16 and further more, an email was sent to her to provide records to clarify the reasons and factors which contributed to the extensive...
delay. Vehicle was dropped off at Don McGill body shop on 02/22/16, On 02/25/16 body shop was given the permission to take vehicle apart. Ms. [redacted] insurance company, first had determined that vehicle is total loss and but decision was [redacted]ed and body
shop was given the guidance to only replace sections and pieces of the body frame, therefore parts were ordered after on 03/10/16, (Please see page one including [redacted] order number). Although later on, insurance company agreed that partial repair of body
frame is not an effective remedy and that led to ordering the entire frame from the manufacturer on 03/18/16, (see last row on page two, including [redacted] order number). Body shop did not received part from manufacturer until 05/12/16 as can be found on
page two, row# 6492. [redacted] explained to customer body shop began working on the vehicle on 05/13/16 and considering the scale of damage and the major repairs, body shop would need a few more days to complete repairs. [redacted] thanked Ms. [redacted] for her
patience and apologized if dealer failed to convey details and communicate effectively and provided her with direct phone number for further assistance.
concern,
CRM attempt to reach out to customer has failed, (CRM left a voice mail and contact information in case any further assistance is needed). As of September 2nd, rental expenses were covered by Body shop as customer wished and also Service Department diagnosed vehicle and the required repairs were completed.
Sahar [redacted]
Customer Relations Manager Don McGill Toyota
281-977-3022 [email protected]
Sent: Monday, December 07, 2015 5:02 PMSubject: Unresolved complains
Case# [redacted] which has been resolved, customer has received reimbursement and expressed her satisfaction over the...
phone last week, Would you please inform me if any action can be taken to update the status accordingly
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Thank you **
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Based on the attached estimate, the total labor hours is hoursWe are in the 4th week after the frame has arrived (May 13th)I'm complaining about your services, not just the communicationIt's not acceptable to delay the hours of work to more than weeksThe calculation is as follows: I've been waiting weeks from 2/22/till 6/3/16, deduct weeks shipment of the frame, thus until last Friday I've been waiting for weeks for the repairsFYI as of today, I'm in the 8th week already, and there is still no clear answer about when the vehicle will be readyThe person I talked with last Friday told me it will be ready the following Monday, which is today, and apparently it's another lie, as always I definitely need reimbursement for your delaying of the repairsThere is no excuses!
Sent: Monday, December 07, 2015 5:02 PMSubject: Unresolved complains Case# [redacted] which has been resolved, customer has received reimbursement and expressed her satisfaction over the... phone last week, Would you please inform me if any action can be taken to update the status accordingly
October 28th
Re :Revdex.com Case ***
To whom it may
concern
In researching Mr*** issue, it has been determined that his vehicle repair was completed on 10/08/14, however he did bring the vehicle back in on 10/14/for overspray issueAs we value our customers and make every effort to perform to their expectations, we were happy to comply to his requestsAs of 10/Mr*** has taken delivery of his vehicle and expressed satisfaction of the resolution to his concerns
Sincerely
*** ***
Customer Relations Manager
*** *** ***
***
To Whom It May Concern
Customer Relations Manager has been in contact with Mr*** and as of 07/16/stated Miles has been corrected on all documents to comply with his requestFurther more to retain his satisfaction reimbursement towards the
purchased tire was offered, also CRM provided Mr*** with contact information in case any further assistance is needed
Sahar A***
Customer Relations Manager
Don McGill Toyota
281-977-
[email protected]
Dear *** ***,
Please accept or sincere apol**ies for the experience you had at our dealershipWe appreciate you bringing this to our attention and though this would seem to be an isolated incident we certainly take it seriouslyThis does not represent the culture nor
policies of Don McGill Toyota. The gift card offer is indeed valid and yours has been activated and you will receive it within to business days.
Per our conversation, additional information regarding your vehicle interest is forthcoming
Yours truly,
*** ***
Internet Sales Director
Don McGill Toyota
*** *** *** * *** *** *** *** Sent:
Wednesday, August 03, 11:AM*** *** ***Subject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** To it may concern, Dealer received a review on 07/14/16, which was responded to by customer relations department, explaining to consumer that the Finance manager who promised the services is no longer with the company and such promise was not documented and that is the reason service department was unable to verify and complete services and apologized for the inconvenienceMoreover, *** advised customer, three oil certificate are issued to comply with his request and to ensure customer satisfaction and were mailed out to his addressOn 07/26/dealer was notified about the complaint #*** which was sent to dealer on 07/14/as a review. Dealer is seeking status adjustment, because dealer has complied with customer request at the time that review was filed, second dealer was informed about the complaint on 07/26/(see in text below), and not 07/14/16, consequently dealer was not given sufficient time to respond to the complaintPlease advise if any action is needed to be taken by dealer at this pointSincerely
Complaint number ***,in addition to expediting the delivery of the plates, after receiving pictures on mismatched tail lights, dealer provided customer with matching tail light as he wished. Concerning the second case, please allow me one to two business days to forward supportive document and additional detailsThank you
To whom it may concern,
Body shop has began repairs and the body frame replacement on May 13th after receiving parts, and it is unfortunate that so much time was lost prior to that, due to wait time to receive the part and [redacted]e of plans of repairs, but as [redacted] explained, body
shop is working diligently to complete repairs in a timely manner without sacrificing quality or jeopardizing driver's safety, considering scale of the repairs. As of June 8th, Ms. [redacted] was informed that repairs are completed and final steps such as alignment and test
drive will be performed, to ensure the quality of repairs. Moreover, Ms. [redacted] was advised dealer is working with [redacted] to provide assistance with rental expenses.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Thank you.
**
To whom it may concern,
Mr. [redacted] has been informed that the required documentation has been sent to [redacted] DMV office, via [redacted], on June 27th, 2014 to assure prompt delivery of his...
vehicle license plates. Pictures of the mismatched taillights are expected to be sent by Mr[redacted] and necessary action will be taken, per Don McGill Toyota, upon receipt of photos, to meet customer's satisfaction.
Sincerely,
[redacted]
Customer Relations Manager
Don McGill Toyota
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Based on the attached estimate, the total labor hours is 60.70 hours. We are in the 4th week after the frame has arrived (May 13th). I'm complaining about your services, not just the communication. It's not acceptable to delay the 60.70 hours of work to more than 7 weeks. The calculation is as follows:
I've been waiting 15 weeks from 2/22/16 till 6/3/16, deduct 8 weeks shipment of the frame, thus until last Friday I've been waiting for 7 weeks for the repairs. FYI as of today, I'm in the 8th week already, and there is still no clear answer about when the vehicle will be ready. The person I talked with last Friday told me it will be ready the following Monday, which is today, and apparently it's another lie, as always.
I definitely need reimbursement for your delaying of the repairs. There is no excuses!
Revdex.com:
This letter is to inform you that Don McGill Toyota of Houston has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/24/2015 3:08:00 PM and assigned ID [redacted]
sans-serif;">Sent: Saturday, July 11, 2015 1:32 PMTo: drteamSubject: 10685470
Don Mcgill's Toyota customer relations manager contacted me directly and resolved the issue. Her professionalism and prompt response was greatly appreciated. Her resolution was up and beyond. I will continue business with this dealership due to her handing of my complaint. My rims were replaced at no charge and will recommend this dealership to my friends. I slipped through the cracks and once realize they made it right. Thanks, [redacted]
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Don McGill Toyota did send the Title to the [redacted], KS DMV and I was able get the VIN verification completed. I also sent pictures of the tail light. I would like to keep this complaint open for the following reasons:
1. I still do not have my Vehicle registration and license plates.
2. The dealership said they would send the correct tail light in the mail, my problem, I have no clue how to install the tail light.
I have been in contact with the dealership and have sent all required documents.
Thank-you.
To whom may it concern,
After investigating and reviewing records, [redacted] contacted Ms. [redacted] on 06/03/16 and further more, an email was sent to her to provide records to clarify the reasons and factors which contributed to the extensive...
delay. Vehicle was dropped off at Don McGill body shop on 02/22/16, On 02/25/16 body shop was given the permission to take vehicle apart. Ms. [redacted] insurance company, first had determined that vehicle is total loss and but decision was [redacted]ed and body
shop was given the guidance to only replace sections and pieces of the body frame, therefore parts were ordered after on 03/10/16, (Please see page one including [redacted] order number). Although later on, insurance company agreed that partial repair of body
frame is not an effective remedy and that led to ordering the entire frame from the manufacturer on 03/18/16, (see last row on page two, including [redacted] order number). Body shop did not received part from manufacturer until 05/12/16 as can be found on
page two, row# 6492. [redacted] explained to customer body shop began working on the vehicle on 05/13/16 and considering the scale of damage and the major repairs, body shop would need a few more days to complete repairs. [redacted] thanked Ms. [redacted] for her
patience and apologized if dealer failed to convey details and communicate effectively and provided her with direct phone number for further assistance.
September 2nd, 2016
Re: Revdex.com Case# [redacted]
To whom it may...
concern,
CRM attempt to reach out to customer has failed, (CRM left a voice mail and contact information in case any further assistance is needed). As of September 2nd, rental expenses were covered by Body shop as customer wished and also Service Department diagnosed vehicle and the required repairs were completed.
Sahar [redacted]
Customer Relations Manager Don McGill Toyota
281-977-3022 [email protected]
Sent: Monday, December 07, 2015 5:02 PMSubject: Unresolved complains
Case# [redacted] which has been resolved, customer has received reimbursement and expressed her satisfaction over the...
phone last week, Would you please inform me if any action can be taken to update the status accordingly