Don Miller Subaru East

Review: I requested a vehicle quote using Don Miller Subaru's website internet quote feature. My contact there that handled my quote request was [redacted]. I was told via e-mail on 02/16/2015 that the 2015 Subaru Legacy 2.5i was $20,414 and the 2015 2.5i Premium was $22,028 for a base model with no packages or options and that this pricing structure was valid until Saturday (02/21/2015 @ 3:00pm). I attempted to negotiate directly with [redacted] to purchase a 2.5i Premium model on 02/20/2015 via e-mail and phone conversations and verbally confirmed that if [redacted] would send me a e-mail confirming that my total vehicle cost for the 2.5i Premium of $22,028 plus dealer fee of $179, tax of 5.5%, and motor vehicle fees of $174 would come to $23,602.39 (honoring the pricing structure we'd discussed and agreed upon), that I would come into the dealership during my lunch break on 02/20 to write the $500 deposit (for a dealer transfer vehicle, 2.5i Premium, no options/packages, twilight blue exterior, black interior) and sign the purchase contract. Instead of receiving this e-mail confirmation [redacted] refused to honor the pricing structure we'd agreed upon as I received an e-mail from [redacted] that his [redacted], had told him to no longer offer his pricing structure and that the price of $22,028 was now $940 more.Desired Settlement: I request that Don Miller Subaru honor their pricing structure I was initially quoted through an extended date to allow me to complete my attempted purchase of a 2015 Subaru Legacy model, trim, and color of my choice (on the dealer lot, dealer trade, or manufacturer delivery) and furthermore offer me a hand written apology from [redacted], his general manager Peter Hubbard, and [redacted] of Don Miller Subaru.

Business

Response:

I spoke via the telephone to the customer on 02/21/2015,I apologized for the misunderstanding about a price increase that I instructed our internet dept to institute.During our conversation I told the customer that we always honor any price we have quoted,the customer had already bought a car elsewhere so I invited the customer in for any service it might need. I spoke with the customer about the availability of the product and was happy that the customer found one and was able to purchase.I gave the customer my cell number as well as my office number so I could make any appointment needed for the car,the customer seemed satisified at this point

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I purchased GAP insurance for my 2006 Subaru Legacy back in June, 2012. On January 14, 2014 I was involved in a car accident. American Family deemed my car totaled and issued a check in the amount of $8,961.24 to Firstmerit Bank, leaving me with a balance due of $2,053.99. I went back to Don Miller to purchase another vehicle. I again purchased GAP Insurance. When I was going over details of the accident with the finance guy, [redacted], he told me that I didn't need to make any payments towards my old loan. And that I would be getting a statement from that bank saying the balance was paid off and that I would also be getting money back. The letter would look like it was junk mail. It was about 2 weeks later I rec'd a call from the bank saying they have not yet rec'd payment for the remaining balance. I went back in to talk to [redacted] and he assured me that we would get this figured out. He tried calling the number for filing a GAP claim but ran into the same road block I did with trying to get info. Said not to worry he'll take care of it. He called me the next day and said that he spoke with someone from the bank and that he suggested that I make a "good faith" payment. But I figured why .. The insurance would be taking care of the remaining balance. The next day I called the warranty number to try and speak to someone live. The gentleman sent me the information I needed to send in before the remaining balance could be paid. I gathered up the info and sent it in. About 2 weeks later I rec'd a letter in the mail saying that the GAP Insurance would only cover approx. $700.00. I went back in and spoke with my salesman, [redacted]. He had taken the letter to give to [redacted] (his day off). I was told that it sat on his desk for about a week before my salesman took it back and gave it to his boss, [redacted]. About a day or so later I was told that [redacted] in fact didn't want to lose his commission for that month and failed to file his paperwork. So now I'm stuck with a balance of roughly $1,250 that is due to the bank immediately and my credit has been shot to heck.Desired Settlement: I would like to see the remaining balance of my loan taken care of and my credit adjusted accordingly.

Business

Response:

To whom it may concern,

In resopnse to customer concern # [redacted],I have had the customer come in and discuss the situation.The customer had an $1150 dollar deficiency in her loan and after talking to the Gap insurance co there was some misunderstanding about who should contact the loan company.At this point the insurance co will pay the deficiency and we have contacted the loan company for the customer to let them know payment is coming.The customer is satisified with this resoution-I also told her to call me if any other concerns come up

Thank you for your [redacted]

Don Miller Subaru East

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

They are so nice .
I said that im planning on getting one in 6 months they did not try to push me to buy one to day . I'm going there to get my cars