Initially, we reached out to the customerWe came up with a resolution that I thought she was happy with another visit and some free services, very amenable, then the next day we received negative social media ratingsWe are busier than we used to be, have hired extra people but they've been with
me for yearsWhen she came in, she was told it was extra to board an intact maleIt also states on our website that we do not board intact malesAt the time when I spoke to her, I offered her a comped boarding stay (she mentioned she was planning on neutering her dog) for the difference in price and two free baths, brush out and a nail trimShe has a positive balance on her account to reflect this, that's been on there since the day I talked to herWe still boarded the dog for days so we feel that we shouldn't refund herThank you bringing this to our attention
Initially, we reached out to the customerWe came up with a resolution that I thought she was happy with another visit and some free services, very amenable, then the next day we received negative social media ratingsWe are busier than we used to be, have hired extra people but they've been with
me for yearsWhen she came in, she was told it was extra to board an intact maleIt also states on our website that we do not board intact malesAt the time when I spoke to her, I offered her a comped boarding stay (she mentioned she was planning on neutering her dog) for the difference in price and two free baths, brush out and a nail trimShe has a positive balance on her account to reflect this, that's been on there since the day I talked to herWe still boarded the dog for days so we feel that we shouldn't refund herThank you bringing this to our attention