Don Nunamaker Realtors

We did receive prior emails, but we did not receive the one on the 29th, which is the email that was sent right before the applicant filed a complaintRight before an applicant hits submit on the application if you read the terms, it does say the screening fee is nonrefundableHowever, with this applicant he applied and currently did not hold a job (waiting on a job offer) ?" we could tell right away he wouldn’t qualify with no income to provide, which is why we decided to just refund the screening feeWe are a bit frustrated that the applicant did not pick up the phone and call or try and reach out to an owner/manager if they were that concernedMost refunds at stores/businesses have a processing time ?" a to day processing time is not unheard ofWe did issue the check on April 12th and mailed it through USPSWe will reissue another check if needed after we do a stop payment on the first checkWe want to give it a couple more days to see if check does show up

We had not stated to him when he would be receiving the checkWhen processing applications it does take time and we do not do pay refunds immediatelyMaribeth did not receive an email from him on March 29th asking about his checkThe last email on April 8th was on a weekend and we are not open When she returned to the office she handled getting the check made and was sent to him on April 12thWe acknowledge the communication of when he would be receiving his check should have been betterWe have already taken steps to make sure if this were to happen again the person would better understand the timelines

Complaint: [redacted] I am rejecting this response because: That is not true, I have the emails I sent and do not believe they miraculously received the email on 4/and subsequent emails, and the only email they are mysteriously missing is the first email I sent asking about the status off the checkIn addition "Also, just a reminderWe are not required to refund any application feesI was doing so as a courtesy to you." is the response I received from MaribethAs if somehow I am inconveniencing them, and that I have some nerve to ask them where the refund wasI'm still waiting on the check they allegedly mailed

Complaint: ***
I am rejecting this response because: The essence of my complaint is that we were explicitly reassured that either the AC vendor (***) or the house warranty would result in an HVAC system that was functionalWe would not otherwise have bought the houseNunamaker's response is also rather disingenuous regarding the offer make by ***, which sounds like a credit of $on a job that will cost hundreds if not thousandsNunamaker's case hinges on whether the system was fixed on the first visitIf it actually was, and then broke down even just a few days later, then I have no recourseBut if it was never fixed on that visit, if something was done that affected only a part of the problem, the onus is on Nunamaker or ***It is really too bad that my unfamiliarity with heat pumps caused me to consider the system fixed some days laterSo it goesBut the central issue is that Nunamaker assured us we would have a functional heat pump with the home warranty policyI have no doubt that I have a moral and ethical case even if I do not have the evidence I need to prove it.

We had not stated to him when he would be receiving the checkWhen processing applications it does take time and we do not do pay refunds immediatelyMaribeth did not receive an email from him on March 29th asking about his checkThe last email on April 8th was on a weekend and we are not open
When she returned to the office she handled getting the check made and was sent to him on April 12thWe acknowledge the communication of when he would be receiving his check should have been betterWe have already taken steps to make sure if this were to happen again the person would better understand the timelines

Complaint: [redacted]
I am rejecting this response because: That is not true, I have the emails I sent and do not believe they miraculously received the email on 4/and subsequent emails, and the only email they are mysteriously missing is the first email I sent asking about the status off the checkIn addition "Also, just a reminderWe are not required to refund any application feesI was doing so as a courtesy to you." is the response I received from MaribethAs if somehow I am inconveniencing them, and that I have some nerve to ask them where the refund wasI'm still? waiting? on the check they allegedly mailed
?

We did receive prior emails, but we did not receive the one on the 29th, which is the email that was sent right before the applicant filed a complaintRight before an applicant hits submit on the application if you read the terms, it does say the screening fee is nonrefundableHowever, with this applicant he applied and currently did not hold a job (waiting on a job offer) ??" we could tell right away he wouldn’t qualify with no income to provide, which is why we decided to just refund the screening feeWe are a bit frustrated that the applicant did not pick up the phone and call or try and reach out to an owner/manager if they were that concernedMost refunds at stores/businesses have a processing time ??" a to day processing time is not unheard ofWe did issue the check on April 12th and mailed it through USPSWe will reissue another check if needed after we do a stop payment on the first checkWe want to give it a couple more days to see if check does show up

We did receive prior emails, but we did not receive the one on the 29th, which is the email that was sent right before the applicant filed a complaint. Right before an applicant hits submit on the application if you read the terms, it does say the screening fee is nonrefundable. However, with this applicant he applied and currently did not hold a job (waiting on a job offer) – we could tell right away he wouldn’t qualify with no income to provide, which is why we decided to just refund the screening fee. We are a bit frustrated that the applicant did not pick up the phone and call or try and reach out to an owner/manager if they were that concerned. Most refunds at stores/businesses have a processing time – a 10 to 14 day processing time is not unheard of. We did issue the check on April 12th and mailed it through USPS. We will reissue another check if needed after we do a stop payment on the first check. We want to give it a couple more days to see if check does show up.

Complaint: [redacted]
I am rejecting this response because: That is not true, I have the emails I sent and do not believe they miraculously received the email on 4/8 and subsequent emails, and the only email they are mysteriously missing is the first email I sent asking about the status off the check. In addition "Also, just a reminder. We are not required to refund any application fees. I was doing so as a courtesy to you." is the response I received from Maribeth. As if somehow I am inconveniencing them, and that I have some nerve to ask them where the refund was. I'm still waiting on the check they allegedly mailed.

We had not stated to him when he would be receiving the check. When processing applications it does take time and we do not do pay refunds immediately. Maribeth did not receive an email from him on March 29th asking about his check. The last email on April 8th was on a weekend and we are not open....

When she returned to the office she handled getting the check made and was sent to him on April 12th. We acknowledge the communication of when he would be receiving his check should have been better. We have already taken steps to make sure if this were to happen again the person would better understand the timelines.