Don Ringler Chevrolet

Complaint: [redacted] I am rejecting this response because: Hello,My complaint was not resolved because I never got to accept or decline the dealers offerThe complaint was closed with no resolutionI do not accept their offer for a resolve, because I conscientiously believed they falsified information to get moneyThey did not do the job they said they didMy car did not need a transmission new or otherwiseSo whatever diagnostics that cost me $118, is misappropriatedHad there been ANYTHING wrong with my transmission I could accept their offer, but I do notAfter taking to another mechanic my car works very well, WITH the same transmissionI want my money back Regards, [redacted]

Thank you for bringing this to our attentionOur service manager will be contacting you by phone shortly in order to set up a time to look at the vehicle and attempt to resolve the issue Thank you again

It is our understanding that the vehicle was towed to our shop because none of the forward gears in the transmission were working, only reverse While in our shop, we did in fact perform a GM mandated recall (unrelated to the transmission operation) and we also performed diagnostic work on the
vehicle in an attempt to identify the reason for the inoperable transmission It is strictly against our policies for associates to falsify information, and these allegations are not taken lightly In our experience, a vehicle with over 100,miles that is demonstrating the issues that this Saturn Aura was (no forward gears, only reverse being operable), before and during its time at our shop, is in need of transmission repair We are interested in knowing more about the wiring/sensor fix and if the vehicle is working properly now.We would like to reiterate that we did perform recall work on the vehicle, which results in reimbursement from the manufacturer Whether intentional or not, the comment that "because [we] were not gonna make money on the recall, [we] falsified services to get money anyway" is inaccurate It is in our best interest, as a business which has been in operation for over years, to provide honest and accurate information to all of our sales and service customers.With the intent of customer satisfaction at heart, we would propose splitting the customer's diagnostic charge, which would result in us sending a check to the customer in the amount of $ If this is acceptable, please let us know and we will send it to the address provided on the next business day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** *** ***

Thank you so much for contacting us We have responded directly to the customer and we have refunded the diagnostic feel There was a misunderstanding and error on our part and this should have been handled at the time it took place

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Please share the following message with the business:I do thank you for a timely response.  I want to make it clear I do not label Don Ringler as a bad business.  My decision to take the vehicle in was based on positive consumer reviews.  I believe the events that occurred were simply an unfortunate isolated incident.  Though it may not raise a red flag to many others, as a service member, accountability is huge to me.  I hope this helped identify any procedural shortcomings.  Though having a vehicle made available is a very generous policy, I have no complaint that one was not.  I agreed to be without the vehicle from Wednesday to Monday, therefore transportation during that time frame was my responsibility.Here is what happened well:- We were driven home, from Temple to Killeen and offered a return ride when the vehicle was ready.- The staff we had face-to-face interactions with were approachable, professional, and appeared very knowledgeable.- In the 48 hours following service completion, there have been zero issues with the parts installed.Here is what did not happen well:- The initial service completion date was not met (nor was the later completion date of Tuesday).- Almost all update calls on the vehicle were initiated by the owner due to (see next):- Return phone calls said to be momentarily took hours to receive.
Regards, 
[redacted]

Thank you for bringing this to our attention. Our service manager will be contacting you by phone shortly in order to set up a time to look at the vehicle and attempt to resolve the issue.  Thank you again.

[redacted] and [redacted],We appreciate your business and thank you for your comments.  We apologize that the diagnosis of the issue and final repair took longer than initially anticipated.  Due to the nature of mechanical diagnosis and repair, this is sometimes the case unfortunately.  We...

typically provide estimated times for completed repairs, rather than precise promise times; especially on extensive repairs.  I have spoken to our staff regarding this particular issue to be sure that there is a clear understanding in the future. I have also spoken to them regarding our rental policy.  In this instance, you should have been offered a vehicle, if one was available, and offered to secure a vehicle upon its return if one was not available.  I apologize if this did not take place.The labor that you paid for is not calculated based on the number of days your vehicle was in our possession - We do not charge $X/day.  That being the case, you were not charged more, nor would you have been charged less if the vehicle repair had been completed on Friday.  I would like to work with you in an attempt to resolve the issue, however, cannot refund a third of the repair.  Rather than a third of just the labor, we would like to offer a 15% refund on the entire repair (parts and labor), which would total (rounded up) approximately $220.With your satisfaction in mind, please let us know if this is acceptable and we will initiate the process and have someone contact you regarding the refund.Thank you again.

Complaint: [redacted]
I am rejecting this response because:
Hello,My complaint was not resolved because I never got to accept or decline the dealers offer. The complaint was closed with no resolution. I do not accept their offer for a resolve, because I conscientiously believed  they falsified information to get money. They did not do the job they said they did. My car did not need a transmission new or otherwise. So whatever diagnostics that cost me $118, is misappropriated. Had there been ANYTHING wrong with my transmission I could accept their offer, but I do not. After taking to another mechanic my car works very well, WITH the same transmission. I want my money back.
Regards,
[redacted]