Don & Roy's Cycle Shop, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 I have never seen such smoke,mirrors and minutiae. Don & Roy's need to quit shirking their responsibility and step up to the plate. Next thing you know they will point the finger of blame at Obama. I will address Don and Roy's response item at a time. Also attached will be a email showing Don & Roy's refusal of a settlement offer from the freight company and emails showing they, by mistake, did not insure the shipment of my Waverunner as they told me they were going to.1) Don & Roy's state they specifically told and showed the shipping company how to handle the crate and, in their own words, how to use the fork lift to properly move the crate. This confirms that despite the do not fork from ends markings they know good and well there is no way to get that crate out of a truck without using a fork lift. Furthermore Don & Roy's instruction at pickup does not instruct freight dock workers at a minimum of  three instances of loading and off loading to get the crate to Spokane. I personally was at the delivery of the crate and followed Don & Roy's instruction. MME's driver would not wait at the delivery point for the half an hour it took to uncrate the Waverunner so delivery was signed for "pending inspection" and that was noted on the bill of lading. Also, sorry Don & Roy's, FOB does not mean freight on board. FOB means free on board and upon the changes in shipping methods FOB will be designated FOB Origin, FOB Port, or in this case FOB Spokane. FOB Spokane means legally and according to UCC code that the sale is complete at the buyer's doorstep and the seller is responsible for freight costs/liability. Don & Roy's was responsible for freight costs, paid for the freight costs and even refused a settlement offer from the carrier because it was not for the full claim. If Don & Roy's were not liable what gave them the right to accept or reject any claim ?2) As stated above the BOL was signed "pending inspection" upon delivery because the driver refused to wait for the half hour it took to uncrate the delivery. Upon discovery of the damage I personally called MME in Spokane to report the damage to the unit within a half hour of delivery. I then emailed Don & Roy's and advised them of the damage. Contrary to Don & Roy's I do not have any employees, I'm just a regular person. Don & Roy's required the delivery be made to a commercial location so I had it delivered to a friend's plumbing supply distribution center  as they have the equipment and knowledge to handle large fiberglass objects properly. Said distributor also knows how shippers and shipping companies try to evade their responsibility, point fingers at others and flat out distort the truth just as Don & Roy's are doing now. I was assured there was additional insurance on the shipment which was not true and now Don & Roy's also is trying to justify that.3) I am so happy that Don & Roy's sympathizes with me. Don and Roy's did not help rectify anything in fact they made it worse. I am going after Don & Roy's because they are responsible to make me whole and they need to go after MME to regain their loss. Don & Roy's refused a settlement offer from MME without consulting me or even telling me the dollar amount of the offer. If it was not Don & Roy's responsibility they never should have made such a decision. Please do not even use the fraud smoke screen, Don & Roy's, that is a real desperate claim.4) I did receive the Waverunner in the proper method, this was not my first rodeo Don & Roy's. Again I have no employees, pending inspection was noted and a half hour later a damage claim was made. There are a minimum of eight witnesses to the whole delivery and discovery process. Also, Don & Roy's, if the Yelp review fits wear it !Regards,
[redacted]

The watercraft left Don and
Roy's and was signed for by the shipper (AFTER the truck driver had inspected
it) stating that it was in perfect condition when it left our possession; we
take pictures of the machines we ship to ensure the vehicle is as represented
when it actually
leaves our possessionWe specifically told and showed
the shipping company, MME (Midwest Motor Express), DO NOT FORK FROM ENDS; and
had it marked on the crate at each end because the forks would damage the
bottom of the hull if not lifted properlyFurthermore, we personally told you
what to look for and how to handle the crate when receivedWe even showed the
shipping company how to use the fork lift to properly move the crate, and yes
we have pictures of that as well for our documentation and nowIt is the
responsibility of the person that signs for received items to inspect and note
any/all problems before the delivery person leavesYou are familiar with the
term 'FOB' (Freight On Board) - this term simply means that once the carrier
inspects and picks up the material from the supplier (Don and Roy's), the
supplier is no longer responsible for the material
When the watercraft arrived in the crate to Spokane WA,
you signed off on the BOL from the shipper stating it was received in perfect
condition"Your signature on the delivering carrier's freight Bill Of
Lading (BOL) is a contract and constitutes acceptance of the merchandise as is
and in good orderIf you do not inspect before signing you are, for all
practical purposes, waiving the right to collect on a damage claim even if the
damage is discovered later (known and concealed damage)Which questions did
your employees or the trucking company cause the damageThe picture you sent
me shows your employees forking from the end and instructed not to do, hmmm
The watercraft was shipped to a plumbing supply company upon the customers
requestA company that ships and receives fiberglass Jacuzzi's everyday,
performing the same inspections that company and their employees should be
doing on their own merchandise which makes you an expertWe assisted you with
the claims with the shipping company and the insurance company; and by the way,
we did have insurance on the shipment through MME called their carrier
liabilityWhat was mentioned in the Yelp.com review about Don and Roy's not
purchasing insurance is that we did not purchase additional insurance
through the shipper because their carrier liability far exceeded the value of
the watercraft and would have only added an unneeded expense to the customer
We understand and sympathize with the problems our
customer has encountered since receiving his brand new watercraft, but trying
to put the blame on Don and Roy's especially after all we have done to help
rectify the situation is wrongIt appears the only reason one would try to go
after Don and Roy's is because of the realization that MME is not going to pay
for a mistake that was not noted on the BOL upon receiving the watercraft
MME's intent as with ours is to protect ourselves against fraud
With regard to your UCC claim - that would be true if we
had misrepresented the product or outright tried to defraud you, none of that
took place in this case. You were
negligent in your process of receiving the PWC, assuming you inspected it on
arrival, assuming the trucking company damaged it and not your employees, all
you had to do was note the damage and MME would be paying your claim
Your Yelp.com review borders on defamation, as you are
blaming someone else for your negligence and is NOT based on known facts or
lawWe will not extend any financial consideration whatsoeverIt's past time
for you to do what is right - take responsibility for your error - and stop
blaming. We have enclosed a timeline of
photos reinforcing our position

The check was sent to us initially and we called MME and told them to re-issue it to Wilbert. This matter is between Wilbert and MME, Don and Roy's is not involved anymore. Have some patience Wilbert, we can't make the US mail system move any faster than they already are.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear beloThank you Wakefield.
Regards,
[redacted]

Review: Bought a brand new Yamaha Wave Runner. Delivered Damaged. Dealer will not cover repairs for the product that they sold me in privity including shipping which they arranged and paid for. I was to have a brand new machine arrive f.o.b. Spokane, Wa. in brand new condition. It is the dealers responsibility to cover my loss then they go after the freight lines to recover their loss. THEY SAY THEY INSURED THE UNIT AND THE SHIPPING COMPANY SAYS THEY DID NOT. I will mail further documentation, pictures etc.Desired Settlement: I am demanding they pay for the repair of my Wave Runner to the condition they ensured me it would be.

Business

Response:

Review: Worst Customer Service Ever –

Never heard of a dealer calling you up on Saturday morning and telling you that because you slammed them on a Yamaha Survey, to come pick up your sled asap otherwise they'll start charge a $25/day storage fee and to top it off, [redacted] told me that I am no longer welcome at Don & Roys ever again. Here’s the full story:

I bought a brand new 2009 Yamaha Apex RTX snowmobile last year with 0 miles on it from a dealer in NH that was sitting on the floor for the last few years. Since this is my 4th RTX, I knew the setup that I wan[redacted] in order for it to handle like I want. Instead of patiently waiting to go up north and have the best snowmobile mechanic ever in Eagle River work on it, NOT at trackside, I decided to go to the dealer that was less than 5 miles down the road.

I brought it in to have them put the Ripsaw 2 track on as well as send in my shocks to have them revalved for my weight. I brought it to my local Yamaha dealer figuring that since they were a Yamaha dealer, they would know what they were doing and everything would still be covered under the warranty. So they comple[redacted] it December 20th, 2013. I’ll admit, I did ask them to send out the Fox Floats to fox to have them upgraded to the EVOLs, and they were able to have that comple[redacted] when I wan[redacted] it done. That part they did correct. True, the bill was about an extra $150 more than I was quo[redacted] originally, but I didn’t care because they got it done in time for me to start my trip, which we all know is more important.

I rode my sled and had the 500 mile check performed by a Yamaha Certified mechanic on December 30th, 2013. I had to get a new battery because I think the original one was sitting around for 5 years and lost its charge. In February 2014 I was driving from Eagle River down to Three Lakes for the races. It had just rained the day before and dropped down to close to 0 again, so the trails and roads were extremely rough from the freeze. When I stopped for lunch, I wan[redacted] to check to make sure everything was ok with the suspension as it felt extremely rough as I got closer to Three Lakes. When I looked at my skid, I realized that a bolt fell out that held the shock in place, resulting everything in the skid to become trashed to say the least. I immediately contac[redacted] the local mechanic to have him look at the sled. After reviewing the sled, it was determined that the cause of the problem was due to the dealer that installed the new track didn’t put lock-tite on one of the bolts which caused it to rattle loose and eventually trashing the skid, causing about $3,500 in damage. I called up Don & Roy’s that day to let them know what had happened and the service manager, [redacted], told me not a problem, and bring it in so they can see what happened with the sled. I told [redacted] that because I store my sled up north during the season, I wouldn’t be getting it back in town until May or June. He said that wasn’t a problem and said he’ll remember me.

So I brought my sled in on June 14th and [redacted] said they would get back to me. I told them take your time, I’m in no rush, I just want to make sure everything is taken care of. He said that he’d submit everything to Yamaha and see if they would warranty the repairs. I didn’t care how they covered my sled, as long as it was covered. About a month later, I called [redacted] and inquired what was happening. [redacted] told me that the skid damage wasn’t their fault. He said that if I drove it 4,000 miles in two months, that it’s not their fault that one of the bolts didn’t have lock-tite on it. He proceeded to tell me that it would be about $3,500 to fix everything and wan[redacted] to know if they should get to work on it. I told him I would contact Yamaha about it and see what we could do. I did ask him to have the seat covered and the electrical under the warranty as there was a rip in the seat cover, and my battery wouldn’t hold a charge again. He said sure, not a problem.

I called up around August 14th to find out the status of everything. [redacted] told me they just got the seat cover in and would be installing that and then working on the electrical issue. I had received a Yamaha Survey in the mail right around this time. I figured that this was for the first part of the repair issues which covered the skid/track so I gave a really bad review, in the hopes that they would try and resolve my issues. Boy, was I wrong. What happened next is unheard of:

On Saturday, August 23rd at 12:24pm, [redacted] from Don & Roys called me up and said, “Thank you [redacted] for making my life very easy. Because you slammed me on the survey to Yamaha, your seat is done, you can have another dealer worry about the electrical problems, and you can come pick up your sled ASAP. As of Monday, August 25th we will charge $25/day for storage and you are no longer welcome at Don & Roys ever again.” I replied ok, and went to pickup my snowmobile on Monday, August 25th. I didn’t notice it until after I got it home, that they didn’t secure ANY of the panels, the headlight pod was only connec[redacted] to the electrical cords, but was loose on top of the sled. The seat wasn’t installed completely either. To me, it was like a big middle finger to me.Desired Settlement: Because I will no longer do business nor bring my snowmobile to this facility, I would like for them to compensate me to have the work performed at a Yamaha Certified tech of my choice. Don & Roys quo[redacted] me $3,500 for the repairs and I feel this is the amount that they are liable for. I am not trying to get additional compensation due to lost time on my snowmobile, my food/lodging/or any of the additional costs incurred because of the obvious dealer negligence.

Business

Response:

In regards to the allegations made on Revdex.com ID [redacted], The

dates and times that the customer is stating are accurate, what is left out is

that the snowmobile came in with damaged suspension at over 4000 miles. From

the time of initial service and shock install performed by Don & Roy’s at 0

miles, the customer states that the 500 mile service was performed by a

certified Yamaha technician. The Yamaha

owners manual and service manual both state that all suspension components

should be inspec[redacted] and tightened at that time and again at the 2500 mile

service. The machine came in with the

slides/hyfax completely worn through and rubbing on track, track damaged and

suspension loose in numerous spots. I

think that is would be wise of the customer to provide some pictures of the

damaged components in conjunction with his allegations so that anyone that has

any general snowmobile experience can see the obvious neglect by the

customer. There is a point when a

customer needs to take ownership of the product he purchased and claim

responsibility for its maintenance and care of the product or lack there of in

this case. This excessive amount of

damage that the customer is stating Don & Roy’s is responsible for would

have happened prior to the 500 mile service being performed if there was an

improper install. If the 500 mile

service was performed by a Certified Yamaha Technician, there should be a paper

trail from the servicing dealer that performed it to document what services were

comple[redacted]. If it was a Certified Yamaha

repair facility, they should be more than aware that all suspension bolts are

to be inspec[redacted] and re-torqued, as necessary, at every service interval and the

customer should know that the suspension components are to be inspec[redacted]

pre-ride or at least weekly per the owners manual he was provided when he

purchased the unit new. Don and Roy’s

Motorsports is a Certified Yamaha dealership and is not responsible for the

damage caused to the customers snowmobile 4000 miles after service. Proper maintenance and inspections at the

intervals that Yamaha recommends would have saved this customer from being

faced with a very costly situation. The

customer was not charged in any way to evaluate the damage to the suspension as

a courtesy while we replaced his seat cover under factory warranty. When warranty is provided to a customer at a

Certified Yamaha repair facility, the customer receives a satisfaction survey. The customer took this survey as an

opportunity to aim his frustration caused by lack of proper maintenance at the

Don & Roy’s service department.

Please see the attached maintenance / service schedule provided by

Yamaha for this snowmobile. They clearly

state the maintenance at 500 miles as well as at the 2500 mile interval. If the 500 mile service was done by a

Certified Yamaha Service center, they would be deemed not responsible for the

damage either as it should have been serviced at 2500 miles as well. Two complete service intervals that state

that inspection and tightening of suspension components have passed since Don

& Roy’s installed the customers components, making the customers

allegations null and void. I did

personally advise the customer to pick up his snowmobile as well as tell him

that Don & Roy’s would no longer be his servicing dealer. We have the right to choose our customers and

as a dealer we have no interest in servicing or helping a customer that chooses

to unjustly accuse and point blame for a problem that we are clearly not

responsible for.

Regards,

Service Manager

Don & Roy’s Motorsports

Consumer

Response:

I have reviewed the response made

by the business in reference to complaint ID [redacted], and

have determined that this does not resolve my complaint. For your

reference, details of the offer I reviewed appear below.

The response that they gave don’t

mention how I had the Yamaha Dupont slides/hyfax’s which by Yamaha’s own

admission should get over 4,000 miles. However, I didn’t install them until

after 1600 miles of riding. I even did a pre-check the day the suspension

failed before I left and everything looked to be in shape. It was just the trail

conditions that day were extremely rough and the lack of any locktite on the

bolts cause them to wiggle out.

The preventative measures

I took include:

1) changed the first set of slides

at the 500 mile because they were eaten through.

2) Changed again at 1200 miles

because of wear

3) Switched over to the Yamaha

Dupont slides @ 1600 miles which are expec[redacted] to get you 4,000 - 8,000 miles

per set, I barely got 2,500 miles.

I did have a Yamaha Certified

Mechanic check my sled over several times throughout the season as I am

paranoid. He did take pictures of the snowmobile damage and I would be more

than happy to submit them as well. They claim that because the slides were worn

through, that’s why the damage happened on my snowmobile? I have multiple

receipts from the services performed by other mechanics. After talking with my

mechanic again, here is his reply.

“They make a strong argument that

if they did something wrong it should have happened a little closer to the time

of their service. My only thought is it's an extreme coincidence that all

the bolts they would have removed to change the shock package are the ones that

loosened and then eventually fell out. I'm sure all the bolts were tight

at the time of leaving their shop and throughout most of the season however

lacking Loctite they eventually did back out.”

Regards,

Business

Response:

In response to complaint ID [redacted], I believe the owner

has clearly sta[redacted] that there have been numerous occasions that his suspension

has/should have been inspec[redacted]. They should have been checked regularly per

Yamaha. They also should have been checked at 500 miles when new slides went

in, which he states he did, 1200 miles when he again states he replaced them,

at 1600 miles when he replaced them again, at 2500 miles when Yamaha recommends

a full inspection and last but, but not least the morning of the failure when

he states he did check them. Again, in

no way is it possible for Don and Roy’s Motorsports to carry any type of

failure that occurred within a 4000 mile span.

Our districts Yamaha Technical Field Rep has approximately 10 pictures

that were taken on his field inspection when our dealership went above and

beyond in an attempt to get assistance for a customer in a very clear, non

warranty condition. The damage done was

clearly a lack of maintenance as well as lack of pre-trip inspection, which the

customer states he did the morning of. I

am quite sure our technician used any Loctite that the manual recommended,

however I would NEVER guaranty that for 4000 miles. The customer again sta[redacted] that he had a

“Yamaha Certified Mechanic check the sled over several times”. That, coupled with a personal inspection by

the owner on the morning of the failure, 4000 miles after being at our shop???

I believe that the customer’s problem is an attempt to point a finger after Yamaha

Motor Corporation declined assistance in his matter due to clear neglect. As I see it, his statements prove over and

over again that the responsibility for the mechanical failure could not

possible fall on our dealership.

Regards,

Service Manager

Don & Roy’s Motorsports

On June 18th 2015, I purchased a 2002 BMW R1150RT motorcycle from Don and Roy's Cycle Shop Inc of Brookfield. With limited knowledge of motorcycle maintenance, I asked numerous questions to salesman Paul [redacted] about the motorcycle, the maintenance team at Don and Roy's and what was performed on the motorcycle. [redacted]i said that Don and Roy's does not warrant used motorcyles, but that their maintenance team had been employed for more than 15 years, was very experienced and that every aspect of the motorcycle had been gone through with a "fine toothed comb."
After completing 4 one hundred mile rides around the local area over the course of 6 weeks, my son and I embarked on a trip on August 21 2015. After taking the Express Ferry across Lake Michigan from Milwaukee, we entered Michigan at Muskegon and continued north on Route 31 at highway speeds of 70 MPH for approximately one hour. At that time, the BMW's clutch failed to change gears or even enter neutral. Creating a hazard for my son, we switched motorcycles and I was barley able to drive it 4 additional miles to a motorcycle dealership in Lundington MI.
Upon inspection, the dealership saw that the clutch fluid was dark in color and apparently had not been changed for years. Upon removing the cover from the reservoir, they stated a "razor blade" was found in the reservoir. Amounts of clutch fluid was removed/replaced and clutch operation improved. Satisfied, we left Lundington and continued for about 30 miles. Problems reoccurred. My son and I had to make an additional stop, purchasing a fluid withdrawal pump for fluid purge and replacement in the clutch reservoir. For the rest of the trip, clutch operation returned to normal.

Review: Spoke with salesman [redacted] on 11/21/13 regarding sales terms/shipping time to Arizona regarding a new 2012 Kawasaki KL650 motorcycle. In that conversation he stated that 'as soon as we receive the wire transfer' for the bike, we'll get it shipped out.'

When asked if they used dedicated motorcycle transport shippers he stated that they did, often using a company called RoadRunner.

On Friday, 11/22/13, I sent a wire transfer of $5,656.00 to their bank in Wisconsin, which they received the same day, although no one acted upon that information until well into Monday, 11/25/13.

Salesman [redacted] calledon Monday, 11/25/13, to inform me of a chip in the paint on the gas tank, to which I said was not an issue. At that point [redacted] indicated he did not realize the wire transfer had actually came through on the preceding Friday. He then stated they would 'get the bike crated up and sent of by tonight', and that he would call with details of the shipment as soon as the bike shipped.

Tuesday morning, 11/26/13, after still not hearing anything from the dealership, I called to check, and was told that they had to re-crate the bike because they didn't have the right size crate for the bike.

I indicated I wanted to speak to a general manager, who was not available at the time. General Manager by the name of [redacted] called me about 1 1/2 hrs later, apologizing for the inefficiencies/inconvenience, and stated he would take pictures of the bike all crated up, and when it loaded unto the truck. He also stated that the bike was 'all crated up and ready to go.'

However, later that day, salesman [redacted] called to verify the shipping address, and his statement was 'they're in the back getting the bike crated up.'

So you have one person saying one thing, another person saying another thing. You have a business that required a non-refundable deposit to 'hold' the bike, they have had $5,656.00 of my money since late Friday afternoon (11/22/13), and still no verification of shipment.

In fact, they had my money for a total of more than three days before a sales contract was even sent to me.

Salesman [redacted] also stated in our conversation on Monday that 'you'll have the bike in AZ for the weekend, ready to ride.', which was also another gross mis-truth.

[redacted] also stated in our conversation on 11/26/13 that they 'ship 30-50 bikes per year, and ship pretty much anywhere in the country in 3-4 days.' The real truth is that Don & Ray's Motorsports has received FULL payment for my motorcycle, it took them THREE business days to send a sales contract, and in reality, the bike will not be received until a minimum of TEN days has passed since payment.

This shows yet another gross misrepresentation of the truth.

General Manager [redacted] also indicated that the bike would NOT be shipping with a dedicated motorcycle carrier as indicated by salesman [redacted], but would ship via general freight. Another misrepresentation on the part of their dealership.

AND, I still have not received any photos or verification that the bike has shipped as of 11:30 AM, 11/27/13, Wisconsin time.

This dealership has displayed horribly incompetent skills at performing an out-of-state sale with bike shipment, and in all likelihood the events of the past few days should be viewed as not only incompetent, but unethical.Desired Settlement: Credit of $500.00 for stress, consternation, incompetency, half-truths, unnecessary shipping delays,and poor communication on the part of Don & Roy's Motorsports. Next step for me is a complaint with Wisconsin Attorney General's office.

Consumer

Response:

Spoke with salesman [redacted] on 11/21/13 regarding sales terms/shipping time to Arizona regarding a new 2012 Kawasaki KL650 motorcycle. In that conversation he stated that 'as soon as we receive the wire transfer' for the bike, we'll get it shipped out.' When asked if they used dedicated motorcycle transport shippers he stated that they did, often using a company called RoadRunner. On Friday, 11/22/13, I sent a wire transfer of $5,656.00 to their bank in Wisconsin, which they received the same day, although no one acted upon that information until well into Monday, 11/25/13. Salesman [redacted] calledon Monday, 11/25/13, to inform me of a chip in the paint on the gas tank, to which I said was not an issue. At that point [redacted] indicated he did not realize the wire transfer had actually came through on the preceding Friday. He then stated they would 'get the bike crated up and sent of by tonight', and that he would call with details of the shipment as soon as the bike shipped. Tuesday morning, 11/26/13, after still not hearing anything from the dealership, I called to check, and was told that they had to re-crate the bike because they didn't have the right size crate for the bike. I indicated I wanted to speak to a general manager, who was not available at the time. General Manager by the name of [redacted] called me about 1 1/2 hrs later, apologizing for the inefficiencies/inconvenience, and stated he would take pictures of the bike all crated up, and when it loaded unto the truck. He also stated that the bike was 'all crated up and ready to go.' However, later that day, salesman [redacted] called to verify the shipping address, and his statement was 'they're in the back getting the bike crated up.' So you have one person saying one thing, another person saying another thing. You have a business that required a non-refundable deposit to 'hold' the bike, they have had $5,656.00 of my money since late Friday afternoon (11/22/13), and still no verification of shipment. In fact, they had my money for a total of more than three days before a sales contract was even sent to me. Salesman [redacted] also stated in our conversation on Monday that 'you'll have the bike in AZ for the weekend, ready to ride.', which was also another gross mis-truth. [redacted] also stated in our conversation on 11/26/13 that they 'ship 30-50 bikes per year, and ship pretty much anywhere in the country in 3-4 days.' The real truth is that Don & Ray's Motorsports has received FULL payment for my motorcycle, it took them THREE business days to send a sales contract, and in reality, the bike will not be received until a minimum of TEN days has passed since payment. This shows yet another gross misrepresentation of the truth. General Manager [redacted] also indicated that the bike would NOT be shipping with a dedicated motorcycle carrier as indicated by salesman [redacted], but would ship via general freight. Another misrepresentation on the part of their dealership. AND, I still have not received any photos or verification that the bike has shipped as of 11:30 AM, 11/27/13, Wisconsin time. This dealership has displayed horribly incompetent skills at performing an out-of-state sale with bike shipment, and in all likelihood the events of the past few days should be viewed as not only incompetent, but unethical.

Business

Response:

The process that [redacted] speaks to is not an exact science - as simple as black

and white. We ship 30-50 re-crated units per year. In all cases where wire

transfers are involved it's usually 1-3 business days to receive the wire

transfer. Getting a unit re-crated for shipping is 1-2 days. Shipments to

destination, during a non-holiday weeks, is usually 3-4 days without weather

ISSUes.

[redacted]'s unit was shipped on Thanksgiving week from Milwaukee to Arizona

which can also have potential weather issues. All our efforts were within

those time windows. Nothing was said to coerce [redacted] into buying from us. If

anything, the small nick in the tank, that had to be communicated to [redacted] to

see if he still wanted to go forward with the sale, was part to blame on

shipping the unit later than originally planned.

[redacted] said no problem and gave the go ahead on Monday. Shipping was then

booked for Tuesday pick-up, however, th~ truck didn't show up until

Wednesday. We empathize with [redacted] that everything did not go exactly as

planned, but as stated earlier everything went within 2 business days upon

knowledge of the funds being received.

Sincerely,

Consumer

Response: