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Don T. Barrow, State Farm Insurance Agent

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Reviews Don T. Barrow, State Farm Insurance Agent

Don T. Barrow, State Farm Insurance Agent Reviews (3)

I have reviewed the response offer made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I guess it is down to the word of two people that were with me or the word from Abbott
When we walked in the theater, we were met at the door, and told that we could not come in with the wheelchairsThey did not have a place to put wheelchairs, the gentleman stated that the tour company did not provide them with the information that there would be wheelchair sHe looked at our tickets and the were for the second floor, and they did not have elevators I ask, how do you get handicap people that can't walk to the second floor with no elevatorThe theater did call around for accommodations , and found one that could take two wheelchair s, and two peopleWe had six people in our group, and did not wish to be separated The thing is WE SCHEDULED A TRIP WITH THEM FOR SIX PEOPLE IN OUR GROUP.
As for the room, we booked two handicap rooms, with three people in each roomWE DID NOT BOOK WITH THEM TO SLEEP ON A COT THAT WAS IMPOSSIBLE TO SLEEP ONThere was no cot in the room when we got there, and after talking to the desk, a cot was placed in each roomDoes not sound like that was prearranged.
And the arrangements for dinner the night of arrival , we were able to walk to get something to eat
I still feel that the tour group did not provide me with what we paid for, and feel that we were discriminated against, because of the handicap people in wheelchair s.
Mr*** was very unpleasant to me when I talked to him on the phoneHe stated that " You got what you paid for and would not get a refund from them for anything ".
If you have any recommendation as to what to do now, I would appreciate guidance
Regards,
*** ***

Concerning the complaints about our New York Easter Tour.
1 The Theatre had accommodations for wheelchair persons. They did not have seats for the
people traveling with the wheelchair persons. They did have tickets to the play, just not
seated together. Please note that the Theatre called other...

Theatres and found seats to
accommodate the group but they did not want to separate.
2 There were restaurants close to the hotel. We do not provide transportation to restaurants
for meals that are not included in our itirierary.
3 The hotel knew that there were three people in the room. For handicap room the hotel only
has a King bed in the handicap room. They did everything they could to accommodate them.
The hotel received this information 30 days prior to arrival date.
4 Please note our pick up for this tour was Christiansburg, VA. We traveled an extra 168 miles
to accommodate this group therefore we feel no refund wiil be given.
Please be advised that we do not belong to the Revdex.com so we are answering this
letter as a courteous. We will provide no more correspondence regarding this letter.
[redacted]
Tour Manager

From personal experience, Abbott Trailways (that caters to HomeRide) is a huge disappointment. One time I was on there, the right side blind spot mirror on the bus blew off on I-81 and the driver kept going. This may not seem like a big deal to some, but as a person who used to drive buses, its a huge safety risk since that is all you can rely on to tell what's in your blind spot. Another time, I was reading the digital speedometer in the windshield and caught the driver traveling 85 mph down a mountain (Afton area) on I-64 while on the cell phone. And my last terrifying experience was when the bus lost air pressure for the brakes (buzzing noise) and the driver kept going. Zero regard to safety.

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