Don Wallence Auto Sales

In answer to the above reference ID number, [redacted] does not have a warranty thru our company Her warranty ( [redacted] ***) is thru the sub prime finance company that approved her loan Invoice # [redacted] for $are the repairs on the vehicle we did prior to offering the vehicle for sale As you can see the inspection mechanic passed the tires at 5,9,and bonded Non passable tires would be bonded No warranty company covers wearable items such as tires We offered to replace and mount the tires at our dealer cost for brand new tires and she declined As for the check engine light, a mechanic found the issue to be a bad catalytic converter so we replaced it free of charge (invoice #***) since the extended warranty company would not cover it Since we repaired the check engine light free of charge and offered a remedy for the tires and she declined we consider this matter to be closed Concerning her comment on others fallen into a trap, we have been in business for years and have maintained an A+ rating with the Revdex.com over that time.Thank You,Todd W [redacted] Don Wallence Auto Sales Inc

In answer to the above reference ID number, [redacted] does not have a warranty thru our company Her warranty ( [redacted] ***) is thru the sub prime finance company that approved her loan Invoice # [redacted] for $are the repairs on the vehicle we did prior to offering the vehicle for sale As you can see the inspection mechanic passed the tires at 5,9,and bonded Non passable tires would be bonded No warranty company covers wearable items such as tires We offered to replace and mount the tires at our dealer cost for brand new tires and she declined As for the check engine light, a mechanic found the issue to be a bad catalytic converter so we replaced it free of charge (invoice #***) since the extended warranty company would not cover it Since we repaired the check engine light free of charge and offered a remedy for the tires and she declined we consider this matter to be closed Concerning her comment on others fallen into a trap, we have been in business for years and have maintained an A+ rating with the Revdex.com over that time.Thank You, Todd W [redacted] Don Wallence Auto Sales Inc

Terrible car, terrible people, terrible service. If you’re lucky to get a good car, then they’re nice as puppies. But when you complain, watch out, they turn into rabid dogs and attack/threaten you. The car I bought was advertised by son, Mike on craigslist. It appeared like a private sale, but I later learned that the car was traded in to his dad’s dealership by the previous owner, and the title never changed hands. So when I eventually made the purchase, it was through the dealership, using their paperwork.
Mike did a lot of stupid things to the car, like paint the drums and calipers red, along with a part of the interior dash. He mounted a heavy light bar to the front, plastic air dam. I had him remove it because it was mounted so poorly, wobbling, and would eventually rip the air dam off, since it was cracking. The best part was his terrible mechanical skills. He said the engine light had been on, and the diagnostic scanner said the car had bad O2 sensors. So instead of replacing them, he said he cleaned the sensors, and the engine light didn’t come back on. He said they were a pain to replace because you had to remove the passenger side seat and carpet. So basically he took the lazy way out and cleaned the sensors just to get them to work long enough with no engine light and to sell the car. Well, Mike, guess what, you don’t clean O2 sensors. When they go bad, you replace them. And when I got the car home, the engine light came on again. I found there was another code he probably cleared (he denied so I can’t prove) which was for a bad VVT solenoid. I also asked how many miles before you have to add oil. Mike danced around the question and played it down as if the car didn’t use much oil at all. Well, after driving it only 120 miles, it used a whole quart of oil!! He later said it didn’t use that much with him. Yeah right Mike! You said you put 600 miles on the car, so I’m sure you noticed the oil consumption.
So the initial repair bill for me came to $500 (new O2 sensors, catalytic converter, VVT solenoid). I complained about all the problems and how I was deceived. Of course, Mike denied everything. I asked for them to reimburse me just $250 back, half my bill, which I thought was very fair. But all I got was “car was sold As is”. Remember folks, if you ever have a problem with a car, the dealership will use that line on you every time. So my only recourse was to talk about my experience to as many people as possible.
Well word got back to Mike's dad, Todd. He called me and left me a very nasty voicemail, yelling and threatening me. He claimed the car had nothing to do with his dealership. If that’s the case, then why is all my paperwork on your dealership sales stationery? Why was the car never titled or registered in your son’s name? Why did you try to scam me with all your dealership transfer fees, that I had to argue with you about, that I didn’t need if I’m buying it from a private owner? And all you seem to care about are good Google ratings and word of mouth. So in your voicemail you said: “I’ll offer you some money back on this car to keep your god-damn mouth shut!! If it has anything to do with this dealership I will come down on your *** so hard that it’ll be raining towards out your ***, you understand me?!! Call me back! My name’s Todd!!! You call me right back!!! I’ll meet you anywhere you want me to meet you!! So I called him back, and he started yelling at me again. I stayed calm. All I wanted to know is if he was going to pay me the $250. And he kept asking me what I was going to do if he didn’t. He eventually agreed to pay me the $250. He seemed very scared that I would tell people my story and ruin his precious ratings.
After I realized the car burned a quart of oil every 120 miles, I complained again, asking them to buy the car back since it was undrivable. I was given a number to speak with Don, the owner. As soon as I called, he started yelling and cursing me out, saying, I don’t F’ing care, take the car to the junkyard!! And more of car was sold “As is, As is!!”.

09/03/2016Thank you for your Dispute letter for [redacted]. I first want to correct [redacted] statement that he bought a car and the transmission went before 30 days. He actually purchased the vehicle on 02/12/2016 with 81,415 miles. He has driven 14,669 miles since and the mileage is...

currently 96,084. Please see purchase agreement and warranty agreement enclosed. In early August [redacted] call our dealership and asked if he can have his vehicle towed here for transmission issues. We received the vehicle and confirmed the transmission needed to be replaced. We called his extended warranty company ([redacted]) and set up a claim. They took close to a week to send out a company representative to confirm the problem. Once confirmed [redacted] agreeded on paying us the labor to install a transmission but, they would supply the transmission. It took over a week for the transmission to arrive from [redacted] warranties shipper. We started on removing the transmission before the unit actually arrived here. The mechanic who we scheduled to work on the vehicle left our company which put us behind by 5 days. Because of this reason called [redacted] warranty and requested if they can pay for a rental car for [redacted] for the five days and they agreeded. We then installed the transmission and [redacted] picked up the vehicle. [redacted] called us two days later and said the vehicle is leaking transmission fluid. He brought the car in and we confirmed the leak. It is at this juncture started questioning [redacted] about the leak. He confirmed the transmission was actually leaking before the transmission went bad. I told him he should have disclosed that to me since we would have looked for a leak after installing the new transmission. He told us to find the cause which we found to be a bad trans cooler line and trans cooler. We informed him that this was the cause of the transmission going bad and he should have addressed the problem before it turned out to be a big problem which was blowing out the transmission. We informed him that [redacted] warranty does not cover trans cooler lines or the trans cooler. He said he understood and would pay us to fix the problem. We replaced the trans cooler lines and trans cooler and the leak is fixed. Test drove the vehicle and a check engine light came on for the torque converter lock up in the transmission. We called [redacted] warranty and they instructed [redacted] to pick his car up from us and scheduled an appointment for him to go to [redacted] transmission to have the torque converter lockup reprogramed at no cost to him.Our stance is we performed all repairs [redacted] agreeded to and pay for. A rental car was his option and his responsibility. We repaired the vehicle and it is ready for customer pickup. Please see enclosed contracts and bill that [redacted] must pay us when he picks up his vehicle as soon as possible.Thank you for your time.Todd W

In answer to the above reference ID number, [redacted] does not have a warranty thru our company.  Her warranty ([redacted]) is thru the sub prime finance company that approved her loan.  Invoice #[redacted] for $305.60 are the repairs on the vehicle we did prior to...

offering the vehicle for sale.  As you can see the inspection mechanic passed the tires at 5,9,6 and 7 bonded.  Non passable tires would be 2 bonded.  No warranty company covers wearable items such as tires.  We offered to replace and mount the tires at our dealer cost for brand new tires and she declined.  As for the check engine light, a mechanic found the issue to be a bad catalytic converter so we replaced it free of charge (invoice #[redacted]) since the extended warranty company would not cover it.  Since we repaired the check engine light free of charge and offered a remedy for the tires and she declined we consider this matter to be closed.  Concerning her comment on others fallen into a trap, we have been in business for 39 years and have maintained an A+ rating with the Revdex.com over that time.Thank You,Todd W[redacted]Don Wallence Auto Sales Inc.

In answer to the above reference ID number, [redacted] does not have a warranty thru our company.  Her warranty ([redacted]) is thru the sub prime finance company that approved her loan.  Invoice #[redacted] for $305.60 are the repairs on the...

vehicle we did prior to offering the vehicle for sale.  As you can see the inspection mechanic passed the tires at 5,9,6 and 7 bonded.  Non passable tires would be 2 bonded.  No warranty company covers wearable items such as tires.  We offered to replace and mount the tires at our dealer cost for brand new tires and she declined.  As for the check engine light, a mechanic found the issue to be a bad catalytic converter so we replaced it free of charge (invoice #[redacted]) since the extended warranty company would not cover it.  Since we repaired the check engine light free of charge and offered a remedy for the tires and she declined we consider this matter to be closed.  Concerning her comment on others fallen into a trap, we have been in business for 39 years and have maintained an A+ rating with the Revdex.com over that time.Thank You,
Todd W[redacted]
Don Wallence Auto Sales Inc.

Review: On July 17th 2013 I went to Don Wallence Auto Sales looking to purchase a vehicle. I test drove a 2004 Chevy Malibu with my father when I noticed the steering wheel starting to shake excessively in the front left and I applied the brakes. We were only 1/2 mile up the road and quickly turned around and went back to the dealer. The sales associate [redacted] was informed and took the car for a test drive to see what we were talking about. When he returned he stated that he felt it was the front left caliper that was causing the issue. [redacted] said, "If we get this issue fixed how serious of a buyer are you?" I said, "Very serious." At that time my dad asked [redacted] since the car is being sold as is and we have an issue would the dealership back the issue at hand. [redacted] stated, "That Don has been in business since 1976 and that is how he keeps his customers happy". [redacted] stated he would call me when the car was repaired and ready to be picked up.

Jul7 18th 2013, [redacted] called me at 11 AM and stated the car was ready to be picked up. My dad and I arrived at the dealership by noon to purchase the vehicle. I said I wanted to test drive the vehicle to make sure the problem was taken care of. We test drove the car approximately 3 miles around Spring City and it appeared to be ok. Around 6 PM that evening my girlfriend drove the vehicle because she is mechanically inclined and works on cars. I wanted her to drive the vehicle to make sure it was taken care of properly. While we were driving approximately 5 miles away from our house the car was driving like it was in low gear. We went home and I asked her to call the dealership in the morning so she could explain what was going on with the car. She called first thing in the morning on July 19th and left a voicemail for [redacted] notifying him that the front end still had an issue and the gas gauge failed and we almost ran out of gas. We were not asking them to repair the gas gauge but wanted them to look at the front end since it was supposed to be repaired the prior day. [redacted] called back around noon and asked us to bring the car in to be looked at. Me and my girlfriend work an hour away from the dealership and could not make it that day. I called [redacted] back that afternoon to schedule an appointment to have the car looked at., I also mentioned to [redacted] that there was excessive brake dust on the wheel. The soonest they could get us in to have the car looked at was Weds July 24th at 9:30 AM.

On Tuesday July 23rd me and my girlfriend dropped the car off and spoke with [redacted] in regards to what we felt the problem was. My girlfriend stated to [redacted] that it was driving like the caliper was dragging and squealer came on indicating the brakes were worn down to nothing. We also told him about the gas gauge and [redacted] said they would look at it and let us know what was going on.

On Weds July 24th [redacted] the mechanic called me and informed me that the caliper was stuck and wore the brakes down to nothing and the hose was bad. He told me that is was going to charge me $250 to fix the caliper. I told [redacted] that I had to speak to my girlfriend because I didn't understand what he was talking about and I needed her input. My girlfriend called [redacted] to find out why we were being charged $250 to repair the caliper and brakes that wore down because the job was not done properly and he said we bought a as is car and that there is nothing they could do. [redacted] told her that she needed to speak to Don the owner about the situation. I understand after speaking to my girlfriend that Don was out right rude and treating her like the money we spent on the car was nothing and after arguing back and forth he agreed to sell the parts at cost but refused to do anything else. She was very upset how she was treated because Don was making reference to the money we spent for the car you can buy a refrigerator for that. Around 4 PM [redacted] called Barbra and told her the car was ready and the bill would be $154. She informed him they would pick it up after work.

Weds evening at 6 PM me and my girlfriend went to pick up the car and had a discussion with [redacted] about the situation and through the discussion [redacted] stated to us that this isn't the first time their mechanic messed up and this is the second time he didn't repair the car properly. I left there wondering to myself why are we left with a bill of $154 for a repair that apparently wasn't done right the first time. There is no way the car broke down to that degree after 5-10 miles of driving.

Also, the website which I will enclose below clearly states that EVERY car they buy goes through an inspection and is taken care of. The car I test drove was not safe to drive and they wouldve been able to sell it in that condition. It was a hazard.

http://www.donwallenceautosales.com/

First, and most important, Only Don and [redacted] Wallence purchase the inventory. Every vehicle then goes thru our on site service center to perform all maintenance and diagnostic needs. After a professional detail only then will we offer our inventory for sale to the public. Most vehicles come with a free warranty which can also be upgraded to three years at an affordable price. We will also discuss with you our service records and an AutoCheck car fax when you call or arrive. We guarantee a pleasant and memorable experience.Desired Settlement: I want to be reimbursed for the $154 for the repairs that were not done properly the first time.

Business

Response:

Complaint ID [redacted]

Inboxx

2:36 PM (19 hours ago)

to me

Dear [redacted],

Per our conversation today (08/15/2013) on complaint [redacted] concerning [redacted], we want to establish the vehicle purchased from us was sold to him AS IS. Before he purchased the car for 2200.00 we repaired a front caliber. Around five days after the sale they brought the vehicle back in for a front end brake issue. The problem was not the caliber we replaced it was this time a brake hose that went bad. We called him to inform him we can replace it and also put on front brakes since the bad hose caused the brake pads to wear down. We told **. [redacted] we would fix the issues for our cost to him which was 154.00 and he said yes to fix it. He came in a wrote a check for the repairs. This repair is a separate issue from the original caliber problem and since the car was sold AS IS it is **. [redacted]s responsibility. Please send responses via mail correspondence. Thank you, [redacted] Wallence

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The dealership told us they were going to fix the issue before it was purchased and there is no way it broke in a night. We called the very next morning as I reported in my complaint. The bottom line is the dealership should've covered the cost of the repair.

Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I don't understand why documents are attached about BMW pricing and questions in text that have nothing to do with my vehicle. I reject the response as I stated before because I was told the problem would be fixed up front. I have mechanics in my family and there is no way in a night of driving less then 10 miles the car would fail if it was fixed properly the first time. There own salesmen [redacted] admitted to me and my girlfriend when we picked the car up that there mechanic made a repair to another car recently and it wasn't done properly. He was going to wait and address it with [redacted] the owners son. Why would he tell us that if he didn't feel they were at fault?

Regards,