Don Wheaton Auto Body

Complaint: [redacted] I am rejecting this response because:1- The car repair has been started without any permission and they have never wait for repair permissionBased on available emailDon Wheaton body shop disassembled the car, some part have been replaced without permission then they have hold the car in their shop to get the permissionAll correspondence are available2- Don Wheaton body shop have claimed $car suspension damagedThey mislead the insurance about suspensionthe car suspension has been inspected by [redacted] No major damage has been reported.3- Don Wheaton bodyshop hold the unfinished car in the shop for more than one month and they threated us to charge storage fee, My wife and my kids take the cap for daily transitI wanted to sell the car without any repair but we are pushed to send a signed permission form Sincerely, [redacted]

Complaint: I am rejecting this response because:when I spoke to Peter W [redacted] and tried to make an appointment to view the [redacted] workmanship on my vehicle he invited me to take my vehicle to [redacted] who also work on [redacted] He didn't seem interested in working on my [redacted] I had also sent pictures of the damage and the fact that the glued down moulding had let go in an email to John M [redacted] which Peter said he had never seenSo I did what Peter told me to do I contacted [redacted] where I made an appointment, took my vehicle in, an appointment was made for me in the shuttle and I arrived home half an hour after I dropped off my [redacted] They kept me informed as to the progress of the work being done and called me when it was ready, called the shuttle to pick me up and I was highly satisfied with the work doneAs well they explained to me what they had done to the [redacted] before it was released to me [redacted] When asked about the shuttle they said I could call them but they were not sure where it was or if it would be available [redacted] Sincerely, of [redacted]

Dear Revdex.comIn response of complaint #1226016 Mr*** first came to the Don Wheaton Bodyshop on May 10th for an estimateHe emailed us on the 17th of May 2017, informing me that the insurance company refused our estimate as we had OEM parts listedI responded to the customer informing him that because we are an OEM *** certified shop we have the advantage that we can price match aftermarket parts but supply OEM parts(Email communication attached). After the estimate the vehicle was deemed non safe to drive, but Mr *** wanted to take the vehicle which he did. On May 30th we received a request from Mr ***’s insurance company to get the vehicle towed inWhile Mrs*** was dealing with the tow, I was talking to Mr***, I was assuring him that we would be putting *** Parts on the vehicle, he agreed on the phone by saying move forward as he doesn’t have any other vehicleWe commenced with repairs as we had verbal authorization from Mr ***.At this time we were not informed by the insurance company or the customer that he wanted to cash settling and no one told us to put a hold on the repairMr*** is claiming that he sent an email on June 6thwhich he has attached in his complaint(Page of his complaint) We are not on the recipients list on that email and therefore did not receive it.On June 9th We received a call from the insurance company to stop working on the vehicleWe put the vehicle on hold until further notice.On June 12th a tow truck driver arrived in front of the Bodyshop to pick up the vehicle without the customer calling us or letting us know and the vehicle was not fully repaired as the insurance company had put the repair on authFor two days we attempted to reach Mr***, We did reach his wife who informed us, we don’t deal with her husband anymore we were to deal with herAll of our verbal agreements were with Mr *** not his wifeWe did email Mr *** which he copied in on his complaint.We received a call on June 22nd from the insurance company, to send the vehicle to the mechanical shop to complete a mechanical inspectionWe received the report from the mechanical shop mentioning the concerns they had around the steering system on the vehicle after such a heavy impactAt this time we were told by the insurance company that the vehicle had to be repaired.On June 30th at the end of the day we finally received the authorization to go ahead with the body repair and work commencedDuring the repair we did notice damage on a fender so we replaced with an OE fender and repainted at our cost.The vehicle was completed on July 14th 2017, customer wanted to send it out to *** *** for the full mechanical workOn the delivery day when the customer inspected vehicle, we found that the technician did not put a foam piece in between the fender and the doorWe agreed with the customer we will be sending a technician Monday morning to put in the foam piece at *** ***This was completed the very next day at no cost to the customer as this was our technician’s error.Mr *** is also concerned he was out of the vehicle for so long and insurance company rental had run out. Mr *** has a time limit for rental on his insurance policyEven before the vehicle arrived at our repair facility customer he had already run out of timeWhen paperwork was signed in the beginning we offered a courtesy car and that was declined by customer. Emails between Marc and Mr *** ,Marc ***From: *** *** Sent: Friday, May 19, 9:AMTo: Marc DanoSubject: Re: *** *** body repair quoteHi Marc,My insurance didn't accept this quote because they say that it should replace the damaged parts with similarkind and quality to the six years old vehicleCould you please send me another quote with what the insuranceaccept that partsThanks.Best regards,***On Wednesday, May 2017, Marc Dano wrote:Good evening sir,As a *** certified shop, we have the privilege to use *** parts at prices for aftermarket to have theinsurance companies happyDo not forget you have the last word where to send it and we offer a lifetimewarranty on our workPlease provide me with your insurance company information and I will direct them theright way.Thank youMarc ***On May 17, 7:PM, *** *** wrote:Hello Marc,I came to your shop with my black *** *** (Plate #***) on Friday May at 9:AMYou gaveme a quote but insurance told me that they pay only for after market partsInsurance want to send the car toother body shop where they use after market parts but I want *** certified shop repair itPlease revise thequote and send me other quote for using after market parts and I will convince them to sending the car to yourshop.Best regards*** ***

***Dear Customer,It is difficult for me to comment on this situation without having the opportunity to view the damage mentioned in your complaintPlease call the phone number I provided to you earlier today so we can arrange a meeting at your convenience Sincerely,Peter
W***Service Manager

Dear Revdex.com and valued customer, With some auto body repairs that are more complex in nature it takes time to get the appropriate authorizations to begin and complete workWe apologize for any delays you may of experienced in the repair of your vehicle and truly hope you are happy with the
finished product. And as I mentioned during our telephone conversation after we delivered your vehicle, if you have any questions or concerns please do not hesitate to contact me directly by email.Sincerely,Peter ***Fixed Operations Manager Don Wheaton GM

Complaint: 11780685
I am rejecting this response because:when I spoke to Peter W[redacted] and tried to make an appointment to view the [redacted] workmanship on my vehicle he invited me to take my vehicle to [redacted] who also work on [redacted]. He didn't seem interested in working on my [redacted]. I had also sent pictures of the damage and the fact that the glued down moulding had let go in an email to John M[redacted] which Peter said he had never seen. So I did what Peter told me to do I contacted [redacted] where I made an appointment, took my vehicle in, an appointment was made for me in the shuttle and I arrived home half an hour after I dropped off my [redacted]. They kept me informed as to the progress of the work being done and called me when it was ready, called the shuttle to pick me up and I was highly satisfied with the work done. As well they explained to me what they had done to the [redacted] before it was released to me. [redacted] [redacted] [redacted] [redacted] [redacted] When asked about the shuttle they said I could call them but they were not sure where it was or if it would be available. [redacted]
Sincerely,
of 
[redacted]

Complaint: [redacted]
I am rejecting this response because:1- The car repair has been started without any permission and they have never wait for repair permission. Based on available email. Don Wheaton body shop disassembled the car, some part have been replaced without permission then they have hold the car in their shop to get the permission. All correspondence are available. 2- Don Wheaton body shop have claimed $1200 car suspension damaged. They mislead the insurance about suspension. the car suspension has been inspected by [redacted]. No major damage has been reported.3- Don Wheaton bodyshop hold the unfinished car in the shop for more than one month and they threated us to charge storage fee, My wife and my kids take the cap for daily transit. I wanted to sell the car without any repair but we are pushed to send a signed permission form. 
Sincerely,
[redacted]