Late Fee Assessed with Non Late Payment
Account number XXXXXXXXXXXXXXXXX
My bank sends the checks out for me, it was set to be sent out on 10/17/and was received by the business by 10/19/based off my online account information, my due date has always been the 20th of the month, yet they assessed a late fee I have been receiving messages to call them back, every time I call to get this straightened out I sit on hold forever I don't have the time to sit on hold that long I am at work most of the time they try to call me I am asking that they correct the matter and advise on why a late fee was assessed, if they changed my due date I was never notified and that is not acceptable Please correct this matter and clarify as to why a late fee was assessed when the payment was on time
I have paid my payment online or through a check within the monthSince July, I have not been able to pay with my account through their website
I have always paid through a check or on their website with my checking account or visa debit cardSince July 2015, I have not been able to pay through their websiteIn September or October, I started making my payments through my bank web pay which takes longer to get them the paymentthey told me my payment kept coming back as NSF when I spoke to my bank and they said the money is there and no NSF as a resultSo, when I spoke to someone about it in December and January after losing family members in this month time frameI was speaking with a Christina and she put a manager on the phoneThe manager stated they turned it off on their end so I was not able to make paymentsAgain making it difficult to make payments in a timely manner, I have to send in a check or speak with them and pay $more a month to pay with themI spoke t
Late Fee Assessed with Non Late Payment
Account number XXXXXXXXXXXXXXXXX
My bank sends the checks out for me, it was set to be sent out on 10/17/and was received by the business by 10/19/based off my online account information, my due date has always been the 20th of the month, yet they assessed a late fee I have been receiving messages to call them back, every time I call to get this straightened out I sit on hold forever I don't have the time to sit on hold that long I am at work most of the time they try to call me I am asking that they correct the matter and advise on why a late fee was assessed, if they changed my due date I was never notified and that is not acceptable Please correct this matter and clarify as to why a late fee was assessed when the payment was on time
I have paid my payment online or through a check within the monthSince July, I have not been able to pay with my account through their website
I have always paid through a check or on their website with my checking account or visa debit cardSince July 2015, I have not been able to pay through their websiteIn September or October, I started making my payments through my bank web pay which takes longer to get them the paymentthey told me my payment kept coming back as NSF when I spoke to my bank and they said the money is there and no NSF as a resultSo, when I spoke to someone about it in December and January after losing family members in this month time frameI was speaking with a Christina and she put a manager on the phoneThe manager stated they turned it off on their end so I was not able to make paymentsAgain making it difficult to make payments in a timely manner, I have to send in a check or speak with them and pay $more a month to pay with themI spoke t