Don's Bus Box

The customer has communicated issues with a transaxle that we sold to him. Statements he has made and pictures he has provided sound and look like the transaxle was used without sufficient oil for a period of time. We have provided the customer with a [redacted] return label so... he can return it for a detailed inspection. We will disassemble, inspect, photograph any damaged components, and provide the customer with our findings in detail. The damaged axles appear to be caused by the lack of oil as well. We have not received the transaxle back from the customer yet. Please allow one week from receipt of the trans for us to complete our inspection process.

The following response was sent to the customer on 8/27/We feel this offer is very generous given the condition the trans was returned to usThe axles that the customer refers to install into side gears and fulcrum plates that were provided by and installed by the customerThe axles do not come in contact with the transaxle and no foreign material was left in the transThe particulates found in the oil are from either break in of the syncros and new ring and pinion or due to the inadequate lubrication that caused damage to the bearings referred to below.Customer, We’ve inspected and magnafluxed the trans and all of the major components are in excellent shapeThe mainshaft bearing, and reverse idler bearing need replaced due to inadequate lubrication for a period of timeThese bearings are located high in the trans so they are the first to be damagedThis usually happens when the trans is filled with oil but not refilled after the gear oil settles into the axle tubesThis is an inexpensive repair so we have no issue refunding you the amount you paid for the transYou paid $for the trans plus the $core fee so the total is $1225. The additional changes were for the clutch kit, mounts and other items that are not returnable. Nothing in the trans caused the damaged to the axlesWe can tell you that there have been many problems with that brand from conversations we have had with our suppliers and racersPlease contact the manufacturerWe appreciate your offer to provide additional video and photos however those can be easily edited and something as simple as sunlight or flash can make a tiny brass particle look much larger when photographed. We understand that you have already contacted your credit card company concerning the refund so we need to issue the credit through their process per our merchant agreement. We will do all we can to expedite the refund

The customer has communicated issues with a transaxle that we sold to him. Statements he has made and pictures he has provided sound and look like the transaxle was used without sufficient oil for a period of time. We have provided the customer with a *** return label so
he can return it for a detailed inspectionWe will disassemble, inspect, photograph any damaged components, and provide the customer with our findings in detailThe damaged axles appear to be caused by the lack of oil as well. We have not received the transaxle back from the customer yetPlease allow one week from receipt of the trans for us to complete our inspection process

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The axle was ran with sufficient oilThe damage to the axles was not cause by low oil but a large amount of foreign material inside the trans from the manufacturer.
Regards,
*** ***