Initial Business Response / [redacted] (1000, 14, 2016/04/04) */ I did respond to this complaint more than a week ago I'll say it again Erica is a liar she asked for the emergency service because she had used she claimed her dog had urinated on her carpeting bright yellow orangish stains were in her service request when I got there she had lied and if used Clorox on every single stain under carpeting which severely damaged the most damage done in her living room two rooms were successfully saved by dying over the bright yellow orange areas the living room I told her there was no charge to coach precoat the stains with a white die she still owes me $according to her receipts she stopped payment on a check she was only charged for the two rooms that were successful this woman is frightening she was verbally abusive to her elderly mother and her little dog I couldn't wait to get out of there once the work was completed I told her to call me when they died in the living room had tried to see if it would take if so I would come out again and charge her for the living room I am looking into contacting her employer to let them know what kind of human being this is taking care of the elderly who are sick and dying this is appalling thanks for your timein Initial Consumer Rebuttal / [redacted] (3000, 16, 2016/04/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Your organization rates Dons Carpet Restoration with an FHe has identical complaints to mine, demanding cash and then not returning callsHome Advisor has elected not to continue doing business with himThey are attempting to make him refund my moniesI paid him $in cash and wrote a check for the balance of $which I did not haveHe refused to provide me with an invoice, he will not provide me with his home or business address so I may pursue this matter in court and he continues to defame my character and threaten to contact my employerThis is a very dangerous individual who is intimidating to the elderly and vulnerableHe does not report his revenue to the IRSHis work performance is horrendous I reiterate once again, when he came to my home I had not touched nor cleaned the carpet stains caused by a medication prescribed to my petHe stated he was contracted with Hanna realty and professionally cleaned their worst carpets thereby saving them having to replace them,He continued to state he could remove these stains with his "advanced new technology" in essence a non toxic chemical that he claimed was patent pending with Shark tankWhen he told me he only accepted cash, I had to leave my home and go to the bankHe was finished with the job in a little over an hour because he used no professional equipment, just a round brush, a large black hose and a large bucket When I informed him I was dis satisfied with the now yellow smeared stains and what appeared to be paint on the carpet, he stated it would dry and blend to beige to match the carpetHe told me to wait three daysHe obviously wanted my check to clearWhen I asked for an invoice, he stated his printer "messed up" his invoices and business cardsHe grabbed a post it note from my kitchen and wrote out a receiptHe denied doing this with the attorney general office until [redacted] informed him she was looking at the receiptHis response was, well that's neither here nor there He has not attempted to contact me at all even though Home Advisor pleased with him to after they saw the horrendous state of my carpet He continues to threaten me with contacting my employer with allegations of abuseWhat sort of a deranged individual is this? I am sending a copy of the receipt and the photos I have just taken of my carpet which I will send in a separate attachment with my case number The management at my apartment complex states my carpet is ruinedI want to warn anyone who is seeking a professional carpet cleaner to avoid Don's Carpet Restoration as Don P***, the owner is intimidating and does not perform the work he claims to be able to do Final Business Response / [redacted] (4000, 18, 2016/04/14) */ This is my last response to this lunatic Erica everything she said in her statement is an outright lie if she continues I'm going to take her to court for defamation of character frightening human being thank you Don's carpet restoration
Initial Business Response /* (1000, 14, 2016/04/04) */
I did respond to this complaint more than a week ago I'll say it again Erica is a liar she asked for the emergency service because she had used she claimed her dog had urinated on her carpeting bright yellow orangish stains were in her service
request when I got there she had lied and if used Clorox on every single stain under carpeting which severely damaged the most damage done in her living room two rooms were successfully saved by dying over the bright yellow orange areas the living room I told her there was no charge to coach precoat the stains with a white die she still owes me $according to her receipts she stopped payment on a check she was only charged for the two rooms that were successful this woman is frightening she was verbally abusive to her elderly mother and her little dog I couldn't wait to get out of there once the work was completed I told her to call me when they died in the living room had tried to see if it would take if so I would come out again and charge her for the living room I am looking into contacting her employer to let them know what kind of human being this is taking care of the elderly who are sick and dying this is appalling thanks for your timein
Initial Consumer Rebuttal /* (3000, 16, 2016/04/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Your organization rates Dons Carpet Restoration with an FHe has identical complaints to mine, demanding cash and then not returning callsHome Advisor has elected not to continue doing business with himThey are attempting to make him refund my moniesI paid him $in cash and wrote a check for the balance of $which I did not haveHe refused to provide me with an invoice, he will not provide me with his home or business address so I may pursue this matter in court and he continues to defame my character and threaten to contact my employerThis is a very dangerous individual who is intimidating to the elderly and vulnerableHe does not report his revenue to the IRSHis work performance is horrendous
I reiterate once again, when he came to my home I had not touched nor cleaned the carpet stains caused by a medication prescribed to my petHe stated he was contracted with Hanna realty and professionally cleaned their worst carpets thereby saving them having to replace them,He continued to state he could remove these stains with his "advanced new technology" in essence a non toxic chemical that he claimed was patent pending with Shark tankWhen he told me he only accepted cash, I had to leave my home and go to the bankHe was finished with the job in a little over an hour because he used no professional equipment, just a round brush, a large black hose and a large bucket
When I informed him I was dis satisfied with the now yellow smeared stains and what appeared to be paint on the carpet, he stated it would dry and blend to beige to match the carpetHe told me to wait three daysHe obviously wanted my check to clearWhen I asked for an invoice, he stated his printer "messed up" his invoices and business cardsHe grabbed a post it note from my kitchen and wrote out a receiptHe denied doing this with the attorney general office until *** *** informed him she was looking at the receiptHis response was, well that's neither here nor there
He has not attempted to contact me at all even though Home Advisor pleased with him to after they saw the horrendous state of my carpet
He continues to threaten me with contacting my employer with allegations of abuseWhat sort of a deranged individual is this?
I am sending a copy of the receipt and the photos I have just taken of my carpet which I will send in a separate attachment with my case number
The management at my apartment complex states my carpet is ruinedI want to warn anyone who is seeking a professional carpet cleaner to avoid Don's Carpet Restoration as Don P***, the owner is intimidating and does not perform the work he claims to be able to do
Final Business Response /* (4000, 18, 2016/04/14) */
This is my last response to this lunatic Erica everything she said in her statement is an outright lie if she continues I'm going to take her to court for defamation of character frightening human being thank you Don's carpet restoration
Initial Business Response / [redacted] (1000, 14, 2016/04/04) */ I did respond to this complaint more than a week ago I'll say it again Erica is a liar she asked for the emergency service because she had used she claimed her dog had urinated on her carpeting bright yellow orangish stains were in her service request when I got there she had lied and if used Clorox on every single stain under carpeting which severely damaged the most damage done in her living room two rooms were successfully saved by dying over the bright yellow orange areas the living room I told her there was no charge to coach precoat the stains with a white die she still owes me $according to her receipts she stopped payment on a check she was only charged for the two rooms that were successful this woman is frightening she was verbally abusive to her elderly mother and her little dog I couldn't wait to get out of there once the work was completed I told her to call me when they died in the living room had tried to see if it would take if so I would come out again and charge her for the living room I am looking into contacting her employer to let them know what kind of human being this is taking care of the elderly who are sick and dying this is appalling thanks for your timein Initial Consumer Rebuttal / [redacted] (3000, 16, 2016/04/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Your organization rates Dons Carpet Restoration with an FHe has identical complaints to mine, demanding cash and then not returning callsHome Advisor has elected not to continue doing business with himThey are attempting to make him refund my moniesI paid him $in cash and wrote a check for the balance of $which I did not haveHe refused to provide me with an invoice, he will not provide me with his home or business address so I may pursue this matter in court and he continues to defame my character and threaten to contact my employerThis is a very dangerous individual who is intimidating to the elderly and vulnerableHe does not report his revenue to the IRSHis work performance is horrendous I reiterate once again, when he came to my home I had not touched nor cleaned the carpet stains caused by a medication prescribed to my petHe stated he was contracted with Hanna realty and professionally cleaned their worst carpets thereby saving them having to replace them,He continued to state he could remove these stains with his "advanced new technology" in essence a non toxic chemical that he claimed was patent pending with Shark tankWhen he told me he only accepted cash, I had to leave my home and go to the bankHe was finished with the job in a little over an hour because he used no professional equipment, just a round brush, a large black hose and a large bucket When I informed him I was dis satisfied with the now yellow smeared stains and what appeared to be paint on the carpet, he stated it would dry and blend to beige to match the carpetHe told me to wait three daysHe obviously wanted my check to clearWhen I asked for an invoice, he stated his printer "messed up" his invoices and business cardsHe grabbed a post it note from my kitchen and wrote out a receiptHe denied doing this with the attorney general office until [redacted] informed him she was looking at the receiptHis response was, well that's neither here nor there He has not attempted to contact me at all even though Home Advisor pleased with him to after they saw the horrendous state of my carpet He continues to threaten me with contacting my employer with allegations of abuseWhat sort of a deranged individual is this? I am sending a copy of the receipt and the photos I have just taken of my carpet which I will send in a separate attachment with my case number The management at my apartment complex states my carpet is ruinedI want to warn anyone who is seeking a professional carpet cleaner to avoid Don's Carpet Restoration as Don P***, the owner is intimidating and does not perform the work he claims to be able to do Final Business Response / [redacted] (4000, 18, 2016/04/14) */ This is my last response to this lunatic Erica everything she said in her statement is an outright lie if she continues I'm going to take her to court for defamation of character frightening human being thank you Don's carpet restoration
Initial Business Response /* (1000, 14, 2016/04/04) */
I did respond to this complaint more than a week ago I'll say it again Erica is a liar she asked for the emergency service because she had used she claimed her dog had urinated on her carpeting bright yellow orangish stains were in her service
request when I got there she had lied and if used Clorox on every single stain under carpeting which severely damaged the most damage done in her living room two rooms were successfully saved by dying over the bright yellow orange areas the living room I told her there was no charge to coach precoat the stains with a white die she still owes me $according to her receipts she stopped payment on a check she was only charged for the two rooms that were successful this woman is frightening she was verbally abusive to her elderly mother and her little dog I couldn't wait to get out of there once the work was completed I told her to call me when they died in the living room had tried to see if it would take if so I would come out again and charge her for the living room I am looking into contacting her employer to let them know what kind of human being this is taking care of the elderly who are sick and dying this is appalling thanks for your timein
Initial Consumer Rebuttal /* (3000, 16, 2016/04/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Your organization rates Dons Carpet Restoration with an FHe has identical complaints to mine, demanding cash and then not returning callsHome Advisor has elected not to continue doing business with himThey are attempting to make him refund my moniesI paid him $in cash and wrote a check for the balance of $which I did not haveHe refused to provide me with an invoice, he will not provide me with his home or business address so I may pursue this matter in court and he continues to defame my character and threaten to contact my employerThis is a very dangerous individual who is intimidating to the elderly and vulnerableHe does not report his revenue to the IRSHis work performance is horrendous
I reiterate once again, when he came to my home I had not touched nor cleaned the carpet stains caused by a medication prescribed to my petHe stated he was contracted with Hanna realty and professionally cleaned their worst carpets thereby saving them having to replace them,He continued to state he could remove these stains with his "advanced new technology" in essence a non toxic chemical that he claimed was patent pending with Shark tankWhen he told me he only accepted cash, I had to leave my home and go to the bankHe was finished with the job in a little over an hour because he used no professional equipment, just a round brush, a large black hose and a large bucket
When I informed him I was dis satisfied with the now yellow smeared stains and what appeared to be paint on the carpet, he stated it would dry and blend to beige to match the carpetHe told me to wait three daysHe obviously wanted my check to clearWhen I asked for an invoice, he stated his printer "messed up" his invoices and business cardsHe grabbed a post it note from my kitchen and wrote out a receiptHe denied doing this with the attorney general office until *** *** informed him she was looking at the receiptHis response was, well that's neither here nor there
He has not attempted to contact me at all even though Home Advisor pleased with him to after they saw the horrendous state of my carpet
He continues to threaten me with contacting my employer with allegations of abuseWhat sort of a deranged individual is this?
I am sending a copy of the receipt and the photos I have just taken of my carpet which I will send in a separate attachment with my case number
The management at my apartment complex states my carpet is ruinedI want to warn anyone who is seeking a professional carpet cleaner to avoid Don's Carpet Restoration as Don P***, the owner is intimidating and does not perform the work he claims to be able to do
Final Business Response /* (4000, 18, 2016/04/14) */
This is my last response to this lunatic Erica everything she said in her statement is an outright lie if she continues I'm going to take her to court for defamation of character frightening human being thank you Don's carpet restoration