Don's Cashback Auto, LLC

When the customer returned the car Don asked her if she knew what the problem was? She stated to her knowledge nothing other than, we needed to go get her bank statements, and we failed to do this, so it was our faultThen I said it was my understanding the problem was due to an issue with her drivers licenseShe immediately stated there was no problem with her license, and that she had provided every necessary document that Andy had requested, then I said if there is no problem in their opinion lets make this sale go forwardShe stated she wanted to cancel and demanded all her money backWe then calculated a use of car fee as she had the car for days and miles, plus the car will need to be re cleaned and stocked back in with a new stock numberWe refunded $which was half of her depositWe believe this was more than fairAs for her cash down payment Andy placed it in one of our payment envelopes, and it was given to Don K [redacted] who deposited it with our deposits at our bank

The reply from the business is unprofessional and does not make senseAndy had asked for a $down payment, we stated we could not afford that at the moment he then offered us to pay $down and another $in thirty days ONLY if we were to go to [redacted] and open an account under our name so that Andy the sales person could deposit his personal checks into that accountWe did not agreeAndy never discussed this with Don or anyone elseThere was no problem with the license and this was not a problem given to usThe owner Don did not know the reason why we were returning the carThe owner did not know what Andy was offeringWe never canceled the saleANDY called on 12/24/and demanded that we return the car immediately due to not providing him the routing and account number of our personal account so he could make his depositThe owner has calculated return fees as if we are canceling a contract but we never didThe deal was canceled by ANDY the sales personThe days that have been calculated are incorrect and have been calculated as a rental but in reality the car was informed to be returned on 12/24/and the remaing of the days the business was closed due to holidaysThere was no control over returning the carThe car was also not cleaned when we received it and we had to get it cleaned ourselvesIt is unprofessional and unfair to receive a check instead of cashPlease have in mind the counted days that are being charged the owner is counting from the date of purchase but should not count any days since we were told to return the car on 12/24/and could not return due to holidaysThe car was returned 12/28/the first day available for the business to be openWe were not informed of any problems with the deal until 12/24/therefore the owner can not charge from the date of purchaseThe full amount is to be refunded

We have supplied lots of previews information that clearly supports our position (we are sending the same again)We are still willing to put a month mile warranty whom the 1" warranty expires. Hopefully this will resolve the complaint

When the customer returned the car Don asked her if she knew what the problem was? She stated to her knowledge nothing other than, we needed to go get her bank statements, and we failed to do this, so it was our fault (according to her)Then Don said that it was his understanding that he problem
was due to an issue with her drivers licenseShe immediately stated there was no problem with her license, and that she had provided every necessary document that Andy had requested, then Don said that if there is no problem lets continue forward with the dealShe stated she wanted to cancel and demanded ALL of her money backWe then calculated a use of car fee as she had the car for days and miles, plus the car will need to be re cleaned and stocked back in with a new stock numberWe refunded $which was half of her depositWe believe this was more than fair As for her cash down payment Andy placed it in one of our payment envelopes, and it was given to Don K*** who deposited it with our deposits at our bank

On 5/20/We had *** *** come in as a customerAs a customer there is protocol we follow and have the customer fill out a application to see if they qualify for a vehicle*** *** filled out the application stating all information on application was true and signed the application on
5/20/We had submitted the information she gave us to the bank and got the approval based on the information she filled out*** *** gave us a deposit of $to take delivery of the vehicleIn addition we wait on the Finance company to verify all documents for *** ***The Finance company then informed us that *** *** had put information on her application about the time she worked at her previous employmentIn the meantime *** *** and the finance company had conversations about her previous employmentThe finance company then asked her for documents and *** *** refused to provide them to us Don's Cashback Auto and the Finance companyWe later on asked *** *** to return the vehicle because the finance company returned the deal due to her not providing us with the correct documentsIf *** *** had not gave information she would had never qualified for the vehicle *** *** had the vehicle for days and put 1,miles on itWe had never discussed any refund of the vehicle which she statedOn 6/4/*** *** surrendered the vehicle to Dons Cashback Auto and wanted a full refundTherefore we charged her for the mileage and the days of useOn 6/4/Don the owner tried explaining the refund policy and *** *** demanded her full refundDon was in the process of having *** *** agreeing to the terms of the check of $where she aggressively stole the check from Don's handsWe have not pressed charges for theftWe did have customers in the building as witnesses and have surveillance footage of the incident

When the customer returned the car Don asked her if she knew what the problem was? She stated to her knowledge nothing other than, we needed to go get her bank statements, and we failed to do this, so it was our faultThen I said it was my understanding the problem was due to an issue with
her drivers licenseShe immediately stated there was no problem with her license, and that she had provided every necessary document that Andy had requested, then I said if there is no problem in their opinion lets make this sale go forwardShe stated she wanted to cancel and demanded all her money backWe then calculated a use of car fee as she had the car for days and miles, plus the car will need to be re cleaned and stocked back in with a new stock numberWe refunded $which was half of her depositWe believe this was more than fair. As for her cash down payment Andy placed it in one of our payment envelopes, and it was given to Don K*** who deposited it with our deposits at our bank

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.He gave us his personal guarantee that this was a reliable vehicleHe also made several wild excuses of why the vehicle faailedThis had issues from the days and it was blown offTake the vehicle back and end the contractRegards,
*** ***

The reply from the business is unprofessional and does not make senseAndy had asked for a $down payment, we stated we could not afford that at the moment he then offered us to pay $down and another $in thirty days ONLY if we were to go to *** *** *** and open an account under our name so that Andy the sales person could deposit his personal checks into that accountWe did not agreeAndy never discussed this with Don or anyone elseThere was no problem with the license and this was not a problem given to usThe owner Don did not know the reason why we were returning the car. The owner did not know what Andy was offering. We never canceled the saleANDY called on 12/24/and demanded that we return the car immediately due to not providing him the routing and account number of our personal account so he could make his depositThe owner has calculated return fees as if we are canceling a contract but we never didThe deal was canceled by ANDY the sales personThe days that have been calculated are incorrect and have been calculated as a rental but in reality the car was informed to be returned on 12/24/and the remaing of the days the business was closed due to holidaysThere was no control over returning the carThe car was also not cleaned when we received it and we had to get it cleaned ourselvesIt is unprofessional and unfair to receive a check instead of cashPlease have in mind the counted days that are being charged the owner is counting from the date of purchase but should not count any days since we were told to return the car on 12/24/and could not return due to holidaysThe car was returned 12/28/the first day available for the business to be openWe were not informed of any problems with the deal until 12/24/therefore the owner can not charge from the date of purchaseThe full amount is to be refunded

When the customer returned the car Don asked her if she knew what the problem was? She stated to her knowledge nothing other than, we needed to go get her bank statements, and we failed to do this, so it was our fault (according to her)Then Don said that it was his understanding that he problem was due to an issue with her drivers licenseShe immediately stated there was no problem with her license, and that she had provided every necessary document that Andy had requested, then Don said that if there is no problem lets continue forward with the dealShe stated she wanted to cancel and demanded ALL of her money backWe then calculated a use of car fee as she had the car for days and miles, plus the car will need to be re cleaned and stocked back in with a new stock numberWe refunded $which was half of her depositWe believe this was more than fair As for her cash down payment Andy placed it in one of our payment envelopes, and it was given to Don Kennedy who deposited it with our deposits at our bank

Purchased Ford Mustang from our company on 04/22/2014, At the purchase date this vehicle had miles on itPrior to purchase the customer and I discovered that the convertible top motor was not working but was fixed prior to the customer purchasing the vehicleHe was provided the
standard used car implied warranty of merchantability found in the vehicle purchase order which he signed on 04/22/14(see enclosure copy signed by Mr***) It states that the seller hereby warrants that the vehicle will be fit for the ordinary purposes for which the vehicle is used for 15days or miles after delivery, whichever is earlier, except with regard to particular defects disclosed on the first page of this agreement, you (the purchaser) will have to pay u to $for each of the first two repairs if the warranty is violated (Please note that on the We Owe form sighed at purchase (see enclosure) only the convertible top motor was promised to be fixed and it was! Additional the customer was provided a copy of the as is form that provided a day mile warranty (see enclosure)I see Mr***'s letter mentions his coming back a few days after purchase stating that the shocks' hit extremely hard and the indicator lights such as the theft and abs indicators came on and off randomlyUpon reviewing these comments,myself and my staff were very surprised with his statement made in his letterOur company policy is and always has been to immediately set an appointment with a repair shop and fix any problems during the warranty time of days or milesNo record of this request was found, so no appointment was setHe also mentions his car over heating after milesOur records are indicating that that the overheating problems develop on 08/08/almost four (4) months after the Purchase of the car and with 4,miles driven after his purchase, (see repair order), long after the 15day mile warranty as provided in the purchase contract
Additionally, at no cost to Mr***, he was provided a months mile limited warranty from Auto Services Company (see enclosure)ASC Warranty located on Mountain, AR ###-###-####
Mr*** mentions other items in his letter such as tires,battery etcThe vehicle he purchased was used with miles at the time of purchaseAll vehicles new or used sometimes require repairsI am sorry that Mr*** has some problems on his carSince he is still under the months limited warranty he received and has not exceed the mile warranty, he could look to the warranty company for help
Sincerely,
*** ***, Manager*** *** *** ***